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Jim M

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Everything posted by Jim M

  1. Jim M
    Would recommend disabling any third party applications/plugins, custom Javascript, custom themes, advertisements, etc... Anything but the core software. If it doesn't happen any more than this is an issue with one of those items and you will want to enable them one-by-one. What you are describing though has to include some form of customized Javascript to do a refresh like this.
  2. Jim M
    You may wish to detail further. Our core product has the mentions, as you just performed. If there was something above and beyond that the plugin did, you would need to describe so other clients may be able to help you out.
  3. Jim M
    Time machine at this point 😄 . Kidding, kidding... We haven't released those officially just yet as version 5 is still in Alpha. I wouldn't say they will be wildly different than version 4. Likely PHP 8.1 minimum requirement depending on release timing.
  4. Jim M
    644 is typical for non-writable files but you will also want to check the ownership of the file. If you downloaded via the system and uploaded via FTP, the ownership could be different. Both the permissions and ownership requirements of your server should be asked to your hosting provider.
  5. Jim M
    This is not currently something which is a setting within the software. Accomplishing this would require a customization to do so. As well, you can request this in our Feedback forum to be further evaluated by our team.
  6. Jim M
    You would want to contact your hosting provider and ask them to disable mod_security or their WAF temporarily to see if that is impacting you. Essentially, a 403 is a permission error on your server so something on your server is blocking you. This is not a software issue so your hosting provider or server administrator will need to assist.
  7. Jim M
    Sounds like that may be the root of the issue. Please let us know if it doesn't solve it.
  8. Jim M
    SoundCloud is embeddable. You could also create a custom button if you want to use another source which is not currently embeddable.
  9. Jim M
    If the browser has not retained the notification prompt, it will appear again. I have not been asked this in my test community since I enabled it some time back. Has anything changed on your user account or browser? That may require a reauthorization. Additionally, things like URL changes would as well.
  10. Jim M
    The error provided does not look to be related. The error provided deals with OAuth, which does not require email validation. If you're having an issue with email validation and you're using SendGrid or another email service which tracks link clicks, please disable this for further testing.
  11. Jim M
    The patch was not available weeks ago 😉 . The patch just came out last week.
  12. Jim M
    You would likely first just want to remove and custom redirects on your server. If you're running Apache, often these are .htaccess so disabling/commenting those out are recommended. If the above is impacting you, creating a separate folder will not help you and you do not need our software to test that. You can just create a separate folder and upload an index.php file. However, you can download our software in the Client Area -> Manage Purchases -> click your license -> Download Invision Community. Keep in mind that you will not be able to install it using your Live license key and will need to use your Test license key. You can read more about our licensing and how to use your test key here: https://invisioncommunity.com/4guides/advanced-options/server-management/license-keys-urls-r344/
  13. Jim M
    Glad to hear you got it working
  14. Jim M
    If the queue hadn't ran since the update, that may have been the issue and now that it ran again with the updated code, all is well.
  15. Jim M
    Does this happen to the same user every time or does it vary? Just wondering if they have their phone settings set differently which may be negating the positioning meta data.
  16. Jim M
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  17. Jim M
    Would depend on what/why it got corrupted on your computer. This is a local computer thing, not a Cloud thing 🙂 .
  18. Jim M
    Likely your cache on Chrome got corrupted or otherwise outdated. If after clearing your browsers cache it corrected, it was just a local cache corruption issue.
  19. Jim M
    You can go to ACP -> System -> Advanced Configuration to see the cron statement suggested. Please contact your hosting provider for how to enact that on your hosting.
  20. Jim M
    Would indicate your maintenance tasks are not running or not running frequently enough. If you are running these on Traffic, you may want to consider running them on cron.
  21. Jim M
    That does not look like our block which comes with the software as ours does not have a question mark. If you're having issues with third party plugins, please contact the author.
  22. Jim M
    Unfortunately, we cannot provide hosting assistance. This is a hosting error. Please contact your hosting provider.
  23. Jim M
    They will need to be writable. For correct permissions, please contact your hosting provider. Generally, a folder needs to be 755 or 777 and then a file needs to be 666. If you're still getting this error, you may need to address ownership of the file. Your hosting provider will be the one to assist you if you do not know how to perform any of this.
  24. Jim M
    The fix here is already in the core software. You will want to check your topic which you posted which there is a newer patch that is relevant to yours.
  25. Jim M
    Are you up to date on patches? We recently released a patch related to this. Please apply it in ACP -> Support.
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