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Jim M

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Everything posted by Jim M

  1. Jim M
    Was the bulk mail finalized and sent? I don't see that is was. Do you mind if I send it again?
  2. Jim M
    Glad we could be of assistance!
  3. Jim M
    We would need to see an example user and URL that is receiving this. A user should not get a banned message unless they are banned.
  4. Jim M
    Ah, only version 1 is supported at this time.
  5. Jim M
    You may wish to double check that as it is not valid. If you have checked it, what version of the API are you using?
  6. Jim M
    That's just a generic 404 error. The gallery does not exist that you're attempting to go to.
  7. Jim M
    Thank you, I have moved this to a ticket so we can better assist you investigate this item. Please see your email for next steps.
  8. Jim M
    Thank you, I've moved this to a ticket so we can further investigate. Please watch your email for further correspondence.
  9. Jim M
    If you saved the event while it was disabled, this would make since as the event was not created with the map in mind and a resave would indeed be required. This is working as intended.
  10. Jim M
    Would check to ensure that there isn't an issue on your browser or any browser plugins/extensions which may be interfering here as I just tested on your community without any issue.
  11. Jim M
    Please report any version 5 alpha bugs on the preview site.
  12. Jim M
    Please provide a link to the items which are stuck in promotion. Unfortunately, we do not know your community like you do so will need the direct URL(s).
  13. Jim M
    This is a support request 🙂 . You can simply place this in the notes section of your Access Details is if you wish to not post publicly.
  14. Jim M
    Unfortunately, the original reporter is not responding to us. Are you able to provide an example we can review?
  15. Jim M
    Are you seeing this behavior on the event page itself? Unfortunately, I am not able to reproduce this. Have you tried to disable all third party applications/plugins and switching to an unmodified theme?
  16. Jim M
    We do not recommend running manual queries on your database, nor do we support it. All I can say is that if you do choose to run them, make sure you take a full backup of your environment. If you can point me to the records which you cannot delete, we can review and see if this is a bug or manually resolve it for you.
  17. Jim M
    You will want to verify that the database has been fully restored and you are using the proper prefix and connection settings to access it. As you are getting the installation page, the software is seeing a database but not one with your data restored to it.
  18. Jim M
    You'll want to ensure all permissions on the server are correct and that mod_security on your server is not blocking the request.
  19. Jim M
    This is a temporary check. You can delete the template cache on your disk and then re-enable it to see if the issue is still present. If it's not, then likely outdated cache that due to the upgrade, created the problem. (i.e. the template that was cached was updated and thus broke the template).
  20. Jim M
    Users can opt into receiving follow notification emails each day, instead of immediately:
  21. Jim M
    Please be sure to post any suggestions in the Feedback forum 🙂
  22. Jim M
    A Pages Database can be anything that you want. We simply use it for our Blogs but you can use it for news articles, membership highlights, recipes, etc... We have a tutorial here on how to build a recipe database: https://invisioncommunity.com/4guides/pages/460_basics/building-a-recipe-section_360/introduction-r155/ To configure the Pages Database to post a forum topic for each record, you would just configure this tab here in your Database settings:
  23. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  24. Jim M
    As you have such a large database any intense operations, like large text comparisons, would take longer and possibly timeout. As the developer mentioned, MySQL search isn't that performant with as many records as you have so the options are to limit the content which is contained in the search index or switch to ElasticSearch.
  25. Jim M
    You would want to check with your hosting provider to see if the email sent. Once it leaves our software and no errors, it’s beyond our support.
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