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Jim M

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Everything posted by Jim M

  1. Jim M
    If you are utilizing an SMTP service, you would need to configure that via the SMTP options. If your hosting provider wants you to utilize the PHPMail option which they have configure for you via your PHP configuration, you would choose PHPMail. If you require anything outside of those options, that would require a customization which is outside our scope of support.
  2. Jim M
    Thank you, I am able to login now on both front-end and ACP. I have moved this to a ticket so we can investigate the issue further. In order to provide assistance, please be sure that the standard login provider remains in place for the duration of the ticket.
  3. Jim M
    You would need to update the credentials so we can access and via the member encountering this.
  4. Jim M
    The credentials were invalid last time we attempted so no, we do not have the ability to do so. Also, on the front-end I have no option to see the standard login. It is only your SSO.
  5. Jim M
    You just instructed us to login one way using your SSO. We cannot do that, we need the standard login handler enabled to login for both front-end and ACP. Otherwise, we can't test what you want us to.
  6. Jim M
    We would require the standard login provider to interact with your community moving forward. We have spent too much time trying to get your SSO working and both my colleague and I are unable to do so.
  7. Jim M
    Could you please provide the user ID of the a user who encountered this? Typically, only a guest is present if they have not fully validated their account yet. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  8. Jim M
    Invision Community version 5 is not out yet. It will be available for both Cloud and Self-hosted (note the license name has changed to "Classic" which may be confusing you). Version 4 will be still supported for a 1-2 years after the release of version 5. Just version 4 will not see many, if any, new features. We want to make that transition period as easy as possible. Anything in particular making you nervous? Think the biggest improvement would be less to worry about. Don't have to do PHP upgrades, MySQL upgrades, etc... we handle that for you.
  9. Jim M
    No worries. We've all been there 😉 If you haven't already and are leaving the RECOVERY_MODE commented out, I'd advise implementing RECOVERY_MODE correctly. Just in case you need it one day so you don't run into this again.
  10. Jim M
    Still invalid, I'm afraid. Please be sure to verify them on your login prior to providing to eliminate this back and forth 🙂 .
  11. Jim M
    Unfortunately, those credentials are incorrect. Please verify and update.
  12. Jim M
    It will let me get into one of them but not both. The standard login handler can be enabled in ACP -> System -> Login & Registration.
  13. Jim M
    It seems that whenever I attempt to sign in again, i.e. sign in from the front-end and then try to sign in the ACP, is when I get the error. Without this functioning, we cannot support you here, I'm afraid. Our only way forward would be to enable the standard login handler so that we can login on both the front-end and ACP.
  14. Jim M
    I still get the original error when logging into the ACP.
  15. Jim M
    We would need access to the ACP though so the front-end login will not work for us here. You can temporarily disable the SSO while we investigate this if we run into issues.
  16. Jim M
    The credentials we have on file are rendering the below through your SSO: Credentials are incorrect or you do not have permissions to login. If this is your first time visiting from the old site, please reset your password.
  17. Jim M
    Please ensure that the member in question is able to see the club. If permissions have changed, it would indeed reflect that. Our account does not have authorization to login to the Admin CP so you would need to allow that.
  18. Jim M
    I am not able to reproduce this. All the users you listed, all have the Club listed under their profile like so:
  19. Jim M
    They would need to have filled out their Display Name as their Display Name. That is how the software works by default 🙂 . If you incorrectly did this previously with a third party login provider/api or the user inserted their actual name as their display name, the system was instructed to show that as their display name.
  20. Jim M
    Probably not the name but rather the required markup there if your settings are super strict and blocking markup or HTML-like parameters.
  21. Jim M
    On my test installation, I am not having any issues with translating this key. You may wish to check to ensure that your server does not have mod_security or any other security modules which may be blocking it.
  22. Jim M
    This would be a hosting issue. Please contact your hosting provider or server administrator for assistance on installing the missing delegate.
  23. Jim M
    Could you please post here or put the display name of the user who you're seeing this on in the Notes section of the Access Details of the Client Area? The few individuals I've checked thus far, do indeed have this showing up.
  24. Jim M
    I removed most of your constants.php and the real reason for the issue is showing now. An important table, core_sys_conf_settings , does not exist.
  25. Jim M
    While it shouldn't, that is the only thing which has changed so would be worth questioning to them on your configuration and if there should be optimizations done. All tables, including core_search_index, should be InnoDB.
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