DolSch

I updated the credentials so that you have FTP access. The member profile is https://stage.npnparents.org/admin/?app=core&module=members&controller=members&do=view&id=197&tab=nexus_Main

I inputted the credential so that you can sign in to our staging site - https://stage.npnparents.org/admin/. Our developer is working on giving you ftp access.

What do I need to update in the "Access Information" panel? Would you like to sign in to our development site? If so, I can email the credentials to you.

When a person, who has never visited our website, pays for a product on our site, and chooses not to save the credit card information on the checkout page, "Guest" is passed to our payment gateway, Stripe, as the payer's name. Also, the payer's email address information is missing. This causes additional work for our accountant, who must look up the payer's name, for our accounting system. Please pass the payer's name and email address for all transactions. Attached is a screenshot from our test Stripe account. We are on IPS version v4.7.14 You can duplicate the error by going to our development site. Typically, the person starts by selecting the Parent Membership product on our registration page - https://stage.npnparents.org/store/?do=register . The system then prompts the person to create a profile during the checkout process. FYI: we use Quickbooks for our accounting system. Our accountant downloads the transactions from Stripe and imports the transactions into our Quickbooks account.

Thank you very much.

I found a case where the guest paid for a membership product and opted to save the credit card info, but the Stripe transaction had "Guest" as the name. Please fix the system so that every Stripe payment has the payer's name and email address.

I have worked with several payment gateways (Authorize.Net, Stripe, etc). It is standard practice to have the payers name in the payment transaction. Accounting auditors expect the name information for every transaction. Please fix this for us.

Also, I noticed that the person's address was passed to Stripe. Isn't the name information available for transmitting to Stripe at the checkout point?

I have worked with several payment gateways (Authorize.Net, Stripe, etc). It is standard practice to have the payers name in the payment transaction. Accounting auditors expect the name information for every transaction. Please fix this for us.

I think I used the wrong terminology.We view a person as a guest if the person has not paid for a membership product. I apologize for the confusion. Here is the process that generated the Stripe transaction that has no name info: . A person who has never visited our site goes to our registration page and selects a membership product (add to cart). . The person opts to checkout; the person clicks the "Continue as New Member" on the checkout page. See https://stage.npnparents.org/store/?do=register. . The person fills out the "Create New Account" form (name, postal address, email address, etc.). . the person fills out the payment form but does not select the "Save this card for future purchases and automatic renewals" option. Would you please try it on our dev site? See https://stage.npnparents.org/store/?do=register Thank you.

The person is purchasing a membership product from our registration page. Here is the page on our prod site - https://www.npnparents.org/store/?do=register.

Yes, it seems that the issue occurs when a guest pays for a product. We require that a person pays for a membership product, before we consider the person as an active member. It is customary to have name information for all transactions, in an accounting system. Our accounting auditors require the name information.

When a person pays for a product on our site, and chooses not to save the credit card information on the checkout page, "Guest" is passed to our payment gateway, Stripe, as the payer's name. Also, the payer's email address information is missing. This causes additional work for our accountant, who must look up the payer's name, for our accounting system. Please pass the payer's name and email address for all transactions. Attached are screenshots from our test Stripe account. We are on IPS version v4.7.6. FYI: we use Quickbooks for our accounting system. Our accountant downloads the transactions from Stripe and imports the transactions into our Quickbooks account.

I posted the topic in the wrong forum. I will copy it to the Help & Support forum. Please close this topic. Thank you.

FYI: we use Quickbooks for our accounting system. Our accountant downloads the transactions from Stripe and imports the transactions into our Quickbooks account.