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Jim M

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Everything posted by Jim M

  1. Jim M
    Are there any console errors which may be an issue with how your images are loading?
  2. Jim M
    Does the VPN not have access to Google or Google services? That may be the issue as the API is failing.
  3. Jim M
    Are you constantly checking rates or anything? If no, you would want to check your traffic and server logs for information about if this is malicious or not.
  4. Jim M
    Would try a different browser and see if it persists. Often Safari just does odd things.
  5. Jim M
    That’s not an error but rather telling you that you need to finish the upgrade.
  6. Jim M
    That would mean nothing is wrong that you can improve. You would need to upgrade your hosting if you are running into size limits.
  7. Jim M
    This is not something which we currently have. The current search for online events would not be valid for other users and would expire for yourself as it uses a CSRF key. You're more than welcome to submit a topic for Feedback to see if this is something in the future we can provide.
  8. Jim M
    Please read the following guide to help answer your questions regarding notifications and how to configure/use them:
  9. Jim M
    All set 🙂
  10. Jim M
    That would currently require a customization to do as it is not a feature in the software. You can certainly post in our Feedback forum or I can move this topic there though.
  11. Jim M
    Do you mean that you have this disabled? As if you have the ability to see other's topics, there should be nothing restricting a user from viewing them.
  12. Jim M
    Excellent. I have resent the email replies now.
  13. Jim M
    Only that 500 Internal Server Error would be able to tell you why that is. It could also be that it is an issue but you have caching or something else on the other community which is blocking the error from coming to the front.
  14. Jim M
    You would not be able to delete the account, you would have simply untied it from your main account so the email address would still exist. If you want to submit a contact request to our accounts inbox from that email, we can certainly delete the account so you can re-use the email address. Otherwise, you can change your alternate contact account to a different email address so it frees up that email address.
  15. Jim M
    I'm afraid, we are unable to provide support via direct messages. If you're having issues with receiving email, you may wish to provide us with an alternate email to use.
  16. Jim M
    These have know been resent. They would only go to who initiated the request. Keep in mind it is your Client Area email address, not your community's admin emails.
  17. Jim M
    Keep in mind that what Google tracks and the data our Cloud tracks are two separate metrics so will indeed be different numbers. Our Cloud reports every type of interaction which your community receives with some caveats, like cached pages in our CDN. Google Analytics aims to only track real users so it will remove things like automated sources, their own crawlers, sources you tell it to ignore, etc... Our Cloud is going to track anything which counts towards your usage of your plan. Whereas, Google Analytics whole idea is to provide you an indication of real, human traffic to use for analytical means. This is very akin to on self-hosted server counting specific pages in an access log VS Google Analytics, the two are going to be widely different because their goals are different.
  18. Jim M
    Would need to empty your template cache directory on your server. Sounds like your server had a write issue which is causing it to be out of date. Judging by your stacktrace, that is at: /home/housepri/public_html/forum/templatescache/
  19. Jim M
    Would clear your template cache. Sounds like it's out of date.
  20. Jim M
    This would be in your server configuration, .htaccess, CloudFlare, etc... many places. If you have issues, you'll want to contact your hosting provider or server administrator. As this isn't in our software, we can't really tell you how you implemented it.
  21. Jim M
    Only support is from the author of the third party application. That is it is likely old and using PHP 8 incompatible functions or overloads. There is nothing you can do till the author updates their application.
  22. Jim M
    You'll want to check if you're instructing browsers to cache the page if it is in their browser's cache. Our software will not instruct the browser to cache a page in the browser.
  23. Jim M
    You're more than welcome to run at whatever PHP version makes your heart content 🙂 . Keep in mind though, there are likely errors, just not in your every day actions. Keeping an eye on your error logs and keeping abreast to any missing users may help you determine this. A forewarning though, if you come forth with a support ticket, the solution is going to downgrade PHP 🙂
  24. Jim M
    1. This would only impact new images uploaded as it would be a considerable resource crunch to go through a community's previously uploaded images. 2. There's a cache for CSS and JavaScript that is built with the theme/software. Cache for blocks. Various other items throughout the software. However, it does not include images.
  25. Jim M
    Can just add it to your theme's Header and Footer setting in ACP -> Customization -> Themes -> edit Theme -> Header and Footer tab.
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