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Jim M

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Everything posted by Jim M

  1. Jim M
    There isn't really as the system treats that as a new address and there would be a ton of variations possible.
  2. Jim M
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  3. Jim M
    There are some talks internally on how we can better handle this.
  4. Jim M
    You'll want to utilize the converter in the ACP -> Support. If you do not have access, you'll need to restore your backup taken prior to upgrading.
  5. Jim M
    I would suggest running all via SSH and confirming that these changes actually were performed. Are you also running the database in UTF8mb4?
  6. Jim M
    Have you ran them on the correct database? That would indicate the upgrader is not seeing what you've done so likely not the correct database.
  7. Jim M
    As you're on our Cloud, I've moved this to a ticket so we can further investigate what is happening here. Please watch your email for further correspondence.
  8. Jim M
    How long have you had your Question & Answers in place for? You may wish to try and rotate those and making them a little more challenging that only your niche would know and they aren't easily Googled. If your community does not serve a specific region of the world, i.e. if you're an American based community, you can block China/Russia/India, the big spamming countries without losing your audience. Ultimately, outside of flagging these spammers when they come through, you have deployed all spam prevention settings in the software so it is just a matter of fine tuning them to allow your audience through but block out spammers. Keep in mind that no spam prevention technique is 100% effective and a replacement for moderators.
  9. Jim M
    Please be advised, I have moved this to a ticket so we can further investigate it for you. Please watch your email for further correspondence.
  10. Jim M
    You will want to turn that off to test. It has caused issues in the past because it malforms URLs.
  11. Jim M
    This was always the case. However, that does not stop opinions and expression that it is our fault and support workload to battle that with clients. We've tried no reviews with guidelines and then cursory reviews to prevent basic issues, bad practices, malicious practices, etc... Ultimately, it was a headache all areas where that needle was placed and a lose-lose situation for us. As Matt mentioned in your other topic, this has been discussed endlessly and it may be advantageous to go review those to have your questions answered. We appreciate the feedback, but I don't think there is any immediate change in this process.
  12. Jim M
    Sent this in to be reviewed internally as it may just be we don't allow for these to be unmarked cause Guest and Anonymous are about the same lol.
  13. Jim M
    You would need to check your server's error log. If the error isn't logged, please contact your hosting provider for assistance.
  14. Jim M
    We would need the exact server error log entry which the 500 Internal Server Error is creating. Otherwise, we would not be able to provide further information on how to proceed.
  15. Jim M
    Click the check box of the content you want to restore and then click restore on the menu that pops up at the bottom of the screen.
  16. Jim M
    You're running 4.7.17. That is not the latest release. As mentioned, please upgrade to the latest release.
  17. Jim M
    I sent your bulk mail and it sent within a minute:
  18. Jim M
    You’re using CloudFlare, please disable Rocket Loader and ensure no JavaScript is being blocked or causing errors. Also, ensure if you’re viewing a guest that you accept cookies.
  19. Jim M
    Unfortunately, I am not having any issues doing any of that. As mentioned, upgrade to the latest release and disable all third party applications/plugins and switch to an unmodified theme.
  20. Jim M
    The user has been deleted so it is not possible to remove the anonymization. All I receive is what is in your screenshot, which is correct.
  21. Jim M
    Unfortunately, the licenses look to be new on file. What is your URL?
  22. Jim M
    Please upgrade to the latest release. Unfortunately, I am unable to reproduce this on an installation on the latest release with no customizations (applications, themes, plugins, language packs). Would suggest switching off these items and to unmodified alternatives.
  23. Jim M
    You would upload that to ACP -> System -> Plugins. Applications are tars. Plugins are xmls.
  24. Jim M
    Are you going to another user's password reset link? If so, that would be intended as you are not the user.
  25. Jim M
    The trends would suggest the persons who want to do these customizations to this degree are becoming less and less. To be clear, themeing and custom development aren't going away. Just the Marketplace did. We still have areas on the community to discuss custom development and design to interact with other customers and our team.
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