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Jim M

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Everything posted by Jim M

  1. Jim M
    Honestly, likely just an oversight on our end. Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  2. Jim M
    Excellent! Glad to hear that it's resolved.
  3. Jim M
    May see the issue here. Are you also setting this on the "Custom Blocks" block as well in the block manager on the front-end or leaving that as all devices?
  4. Jim M
    Is this something you're still seeing as of right now?
  5. Jim M
    This would be an issue with your MySQL server, not with the software itself. You would want to reach out to your hosting provider or server administrator for assistance. If you are the server administrator, I have moved this to our advanced self-hosting forum for assistance.
  6. Jim M
    There is a lot to work through here, it will take some time depending on your server but it is moving:
  7. Jim M
    Please check that your CRON is running correctly on your server. When running these tasks manually, I am not having any issues and they are being completed slowly. This would indicate your CRON is either hitting an error on the server or is not running entirely.
  8. Jim M
    Your Engine Type is set to BLACKHOLE. Unsure why your hosting provider set that or how it got set as such but it would need to be changed appropriately to InnoDB.
  9. Jim M
    It would require clicking through the notification.
  10. Jim M
    A 500 Internal Server Error is very much like the check engine light on your car, it says there is an error but not what or where. Obtaining the logs would allow us to tell you where. Unfortunately, without that information, we do not know what is going on so cannot further answer your last question.
  11. Jim M
    If you could please have your hosting provider enable slow queries on your MySQL server for queries greater than 10 seconds and we can take a look at that log for further details.
  12. Jim M
    Unfortunately, this is something which is not currently possible in the software. However, I have moved this to our Feature Suggestion forum for further evaluation for a future release.
  13. Jim M
    Thank you for your question! Unfortunately, this is not something that is achievable within Invision Community at this time.
  14. Jim M
    Unfortunately, this is one of those exceptions as there is no direct permission point for it at this time. Could always limit the menu navigation to those member groups as it will drastically lessen the chance of someone finding it who doesn't have access to the menu to click it.
  15. Jim M
    I logged into your community to look at the theme cache issue and I am unable to reproduce that. While the last log of it was yesterday, it could have been during a period which the cache was refreshing, was corrupted, or something else with the storage on your server which interrupted it. If it happens frequently, that may be something to bring up to your hosting provider or disable template disk caching. While there are so many errors being logged for the third party issue at the beginning of this topic, I may have missed the other log reported here in the system log itself but I could not find it in the last week or so. I would continue to monitor it though to see if it comes up again.
  16. Jim M
    The first error there is a template cache error. The second one might be related to searching on a theme. Are these still being encountered? The first template cache error, may be a concern with if you are using the template disk path and something may be corrupted or your storage is having issues. The second, if you change to a different theme, are you still encountering it?
  17. Jim M
    Thank you for confirming. I have marked this to developer to see what is happening here and what your host mentioned about your server. Someone will reply when they are able to.
  18. Jim M
    Before moving forward here, could I please confirm what my colleague and I ask that you are indeed changing "Locale" when you stated "Location"?
  19. Jim M
    Glad to hear that your issue is resolved and you were able to connect!
  20. Jim M
    The first part of the guide is about Forum permissions and given permission in a few other applications. You will want to scroll down to Module permissions. For example, the "Who's Online" page, can be controlled through Module permissions.
  21. Jim M
    Yes, most modules/items can be controlled by permissions:
  22. Jim M
    Sorry, it does not appear that this was a part of 4.6.10. A future release, may not always be the next release 🙂 . You can check our Release Notes for when this issue is resolved.
  23. Jim M
    If the member cannot edit the value, it would not show on the front-end, only in the ACP, I'm afraid.
  24. Jim M
    Are there any groups/pages assigned to the Facebook account you used to assign to Promotion?
  25. Jim M
    If your users aren't reporting any struggles, what Randy mentioned might be the pro-active approach in resolving this. I didn't log into your system to confirm but if any of these apps are custom or out of date, ensuring you're running on a compatible version will help resolve any errors too.
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