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Jim M

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Everything posted by Jim M

  1. Jim M
    Would suggest using our Downloads application and just restricting the groups you do not want to have access to the downloads. Pretty much the whole purpose of the app 🙂 .
  2. Jim M
  3. Jim M
    Yes, products can renew.
  4. Jim M
    I would suggest double checking that the theme templates have not been modified, if you're using a copy of the default them. If you're using a theme from the marketplace, etc... it may be out of date so checking that or speaking with the author may assist. To check if the templates have been modified, can go to Themes and uncheck "Unmodified" in the filter option, as seen below:
  5. Jim M
    ACP -> System -> Support -> System Check (top right). Will list all installed extensions in green and as EXIF is optional if you do not have it installed should be in grey.
  6. Jim M
    Not at this time. I did bring this up internally for discussion.
  7. Jim M
    Apologizes, I updated my previous post after you quoted. Images are available as they are handled differently. I didn't mention this originally as thought by "documents" you mentioned these would not be images in your case. Files which are downloaded, such as word docs, zip/archive files, etc... are protected under this.
  8. Jim M
    This is incorrect or something is not quite right with your permissions you've set. If a member group does not have access to a forum, they cannot access attachments or the topics in that forum. (NOTE: embedded images will be available, however, as these are handled differently but sounds like this is not your case.) If you've previously had the forum open to the public, bots may have stored those URLs and be attempting to access them. However, they will receive permission denied messages. If you would like to submit a ticket, we're happy to give your permissions a once over for you.
  9. Jim M
    Is there a reason to have the forum public then? Can just restrict access to the forum to not be seen by guests and the attachments will not be visible to guests.
  10. Jim M
    Check your .htaccess as it still is likely referencing your old folder name and would need to be adjusted. You can download a new one in ACP -> System -> Search Engine Optimization -> Rewrite URLs. If that is not it, one of our techs can assist further in your ticket.
  11. Jim M
    There is no delete all messages button, I'm afraid. To delete a status update, you will need to click the status update and view it. You can do this by clicking the status update in the block or going to the profile of the user who posted it. You can then delete it by clicking "Options" then "Delete" as outlined below in the screenshot. Moderator permissions control what you can moderate on the front-end of your community, such as here. You will need to ensure your group has correct moderator permissions. Administrator permissions control what you can do in the Admin Control Panel so simply because you have an administrator account does not mean you have moderator permissions. For more on this, you can read the following Guide: https://invisioncommunity.com/4guides/staff-and-moderation/creating-administrators-and-moderators-r31/
  12. Jim M
    You will want to go to the status update itself and ensure you're a moderator which can either delete or hide the status update.
  13. Jim M
    This is through the Recently Browsing block. You can drag/drop this to your topic template by using the Block Manager: https://invisioncommunity.com/4guides/getting-started/using-the-block-manager-r309/
  14. Jim M
    Please submit a ticket if you’re experiencing an issue. We will be happy to assist 🙂 .
  15. Jim M
    Curious, is there a reason not to just break this subset of Club users who only would have access to a specific "forum" to another Club?
  16. Jim M

    Block Manager

    Jim M replied to frunzila's topic in Feedback

    Possible already with our Pages application 🙂
  17. Jim M
    Disable all third party apps and plugins then test registering. More than likely one is outdated or not yet compatible with 4.5 and causing you issues. You can then re-enable one by one to find the culprit if it works. Just be sure to disable the Spam Defense system so you don’t get marked as a spammer with many test registrations.
  18. Jim M
    You'll want to edit the standard login handler and choose email address as the authentication type in System > Login & Registration. You can only force users to follow content they've created. The following will change these preferences for new users: Members > Notifications > Followed Content. The @ symbol.
  19. Jim M
    You can customize the staff directory page by going to ACP > System > Staff Directory. If you believe someone is maliciously attempting to access your account because they have your display name, you can switch logins to emails only as well. Those aren’t publicly viewable by the system.
  20. Jim M
    We're aware of it and working towards a solution, per Daniel's post that he linked to 🙂
  21. Jim M
    That would indicate that there are no tags setup in ACP -> System -> Posting -> Tags. If you are using a closed tag system, tags have to be defined there.
  22. Jim M

    Whitelable app testers

    Jim M replied to kmk's topic in Feedback

    On iOS, use Safari and click the share button -> add to home screen. On Android, use Chrome, click the menu -> add to home screen. There is no popup message for PWA.
  23. Jim M
    Can use the following guide as a base, just need to grab the contents of the file Google gave you and name the page the same as the file theyve provided you. https://invisioncommunity.com/4guides/suite-applications/pages/tips-tricks_361/creating-a-robotstxt-or-adstxt-file-r318/
  24. Jim M
    There are 3 options for CAPTCHA for you to choose from in ACP -> Members -> Spam Prevention -> CAPTCHA tab. Whichever is selected there is used throughout your community where CAPTCHA is necessary. Additionally, reCAPTCHA v1 by Google was deprecated (the one with the letters/numbers you had to type) so was removed quite some time ago.
  25. Jim M
    There is not a separate mobile view in our software as a responsive architecture is used (aka we adapt the view based on screen-size). CSS loads for a whole page regardless of what screen-size is used. You would need to use media queries to specify what parts of your custom CSS should render for certain screen-sizes: https://www.w3schools.com/Css/css_rwd_mediaqueries.asp
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