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Jim M

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Everything posted by Jim M

  1. Jim M
    Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.
  2. Jim M
    It is a standard embed, just like videos, which apply to all users.
  3. Jim M
    they can reply to the email if they are authorized for support.
  4. Jim M
    I have transferred this to a ticket to better suit you with this issue, obtain access, and escalate this ticket to be further investigated. Please see our email asking for further access details 🙂 .
  5. Jim M
    Unfortunately, there is no method at this time to keep it a standard download. Most browsers do allow you to right click and save the audio, however. You can certainly suggest this in our Feature Suggestion forum to leave an option to download.
  6. Jim M
    If you are willing to provide us with specific examples, I can certainly take a look at what is happening here.
  7. Jim M
    Content moderation settings would indeed include all content, not just forum posts. This could be user status updates, profile comments, etc... That count, however, should be reflected fully on their profile (unless there was any modification). If you would like to add admin credentials on file in the Client Area and provide us with a user id of an example, we can take a closer look here.
  8. Jim M

    Error EX0

    Jim M replied to Victus's topic in Technical Problems

    The value must be more than 6 days there. It should be returning a validation message rather than that error, however. If you insert a number larger than 6, do you still get this error?
  9. Jim M
    I just looked up your ticket and as notified in your ticket, it was escalated to our advanced support team, which can take a little longer to receive a reply than our first tier support team. I understand your urgency behind this - as it potentially impacts your site's income and I apologize for the wait but thank you for your patience as our team investigates your issue.
  10. Jim M
    Sorry, did not quite understand when you said that so I apologize. I have moved this to our Community Support as customizations are outside our scope of support.
  11. Jim M
    Do you have any modifications or add-ons to this widget/block? If so, please disable them and test again. If that does not work, please also switch to an unmodified theme and re-test.
  12. Jim M
    Precisely my thoughts too 😉 but their guests can see 400+ results.
  13. Jim M
    That does look a little odd and think there may be an issue on our end as I see a lot of search results in your statistics for that term, some have the correct results and other zero. I've created a ticket so that I can get one of our developers to take a further look at this.
  14. Jim M
    If you can connect from your server, I would try again. Unfortunately, if it is still happening, I would recommend reaching out to your hosting provider/server administrator to troubleshoot the connection to see where it is failing on your server when attempting to grab data.
  15. Jim M
    Unfortunately, it looks like your server timed out when attempting to connect to our servers to grab your files. I would suggest trying again and if it fails again, you may need to contact your hosting provider to ensure your server can reach remoteservices.invisionpower.com
  16. Jim M
    You're very welcome. Glad we could be of assistance.
  17. Jim M
    Thank you for updating access. The disabled "Standard" login handler was mislabeled as it was actually the MySQL Database external login handler. I have deleted this for you to remove confusion. If you do need the MySQL Database external login handler in the future, you can read add it in the ACP by clicking the create new button.
  18. Jim M
    Thank you for updating your access details. Unfortunately, this issue is due to one of the many third party plugins you have installed. Once I disabled all of them, I was able to access tickets in the ACP. Please disable all plugins then enable them one-by-one to find the culprit. Once you do, please contact the author for assistance.
  19. Jim M
    Depending on how old your installation is, you may have logins posted there that you may not be using like the Invision Community or Facebook. The weird thing is having two Standard login handlers here. Could you please ensure that the user on file in our Client Area has full access to your ACP? Currently, we do not. I'd like to look as you shouldn't have duplicates of those. You can read about connecting two Invision Community installations here though:
  20. Jim M
    Apologies for the inconvenience. Unfortunately, it is not as simple as renewing the certificate due to outdated plans and versions. I have replied to your ticket with how we can help you move forward.
  21. Jim M
    Sorry, that would be outside our scope of support. We would recommend performing any transactions via the software.
  22. Jim M
    Sorry to hear that, sure doesn't sound like fun. You can certainly suggest improvements in our Feature Suggestion forum.
  23. Jim M
    I'm afraid, it is uploaded outside of the software, it would not be an attachment. Attachments are only items uploaded to our software or converted software.
  24. Jim M
    I'm afraid, there is no method to mass delete these.
  25. Jim M
    Thank you, this appears to be a bug in our template code. Please be advised I have reported this internally and a fix will be made if required in a future maintenance release. Thanks again!
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