Marketplace developer by day, privacy attorney by night? I feel there should be some cape twirling. 🙂
Comments like this I bit my tongue and moved on in the past but now with a probable security concern Wow!
As for the Privacy and data protection you pointed out...
As of late we have been reading on the (So called) New and Improved Zendesk Support System that IPS has migrated to for their own lazy reasons.
But as Lindy keeps trying to get us to believe IPS's own support system takes a back seat to Zendesk support integration and out weighs any security concerns we may have.
Well lets take Zendesk's Privacy and Data Protection Policy smokescreen that Lindy thinks we should follow Yep I brought it up again that word follow you know the word they use when sending sheep to slaughter? We can get back on that another day.
Back to the Privacy and Data Protection Policy.
What is Service Data?
Key phrases: any information, including personal data, which is stored in or transmitted via the Zendesk services, by, or on behalf of, our customers.
Sorry but the phrase "and their end-users" can't possibly apply here being we as IPS customers / Clients were never notified or given advanced warning that our personal information and data was going to be given out to a 3rd party organization.
Who owns and controls Service Data?
What kind of BS is this? Sure while Invision otherwise known a the customer has control of such data...
OK lets dig into this a bit more.
Now here is where followers start to become sheep. As we all know in the Invision Community as in our own forum sites just because a member quits a forum site does not necessarily means his content is automatically and magically go with him or her. It along with other information and will remain and be retained per local and federal laws IE sales and commissions. Also being I live here in the US the EU's GDPR does not apply here.
Who are Zendesk’s sub-processors?
I find this rather interesting ad disturbing at the same time... The short meaning to this statement is Zendesk is a data farm.
This applies to Invision Community Services only, being they are the subscribed customer. We as IPS Clients are the sheep with no to very little control or say in the matter.
Customers Only can obtain this list. So being IPS is the customer and we are not... Tough luck Charlie go ask Invision for this information.....
How does Zendesk use Service Data?
Lets begin, this one is interesting.
What improvements can be made using personal data?
If IPS the customer is a subscribed customer, they already know us as a client and should already have this information.
And Invision needs to inquire information from Zendesk for what reason again? What related services are collecting our personal information?
What steps does Zendesk take to secure Service Data?
Go up to Lucas James post https://www.zendesk.com/blog/security-update-2019/ to see how the data is really secured. Word for word.
Where will Service Data be stored?
Hey Hold on Partner... Neither Lindy or anyone else from IPS staff asked for my permission to have my personal data transferred or copied to another server supposedly secure or otherwise.
How does Zendesk Respond to Information Requests
Again, data obtained behind my back and without my knowledge or approval.
Sure, by getting customers like IPS to knowingly or unknowingly gather information of their clients.
Protect customers from what? As of this time in my 62 years 63 in a few days on this planet I have only 2 entities to answer to... My God Almighty and my country of the USA of where I reside and trust in its laws. As a Natural born US citizen and a US Army Vet I do not recognize such Criminal acts as FISA.
How does Zendesk respond to legal requests for Service Data?
BTW I have read this in reality it is a Zendesk’s TOS and has nothing to actually do with law or personal liberties and rights.
Master Subscription Agreement
As an end-user I have to disagree being I was not informed by IPS of this undertaking nor IPS obtaining my permission to use my personal data in this manner
Did you see this? "You must not use or authorize any use of the Services."
Just one question for Zendesk then. How do I permanently remove my data from their server?
But then again I bit my tongue over the years and saw many good things come then go. Read all the excuses for change and why it had to be, how this is what the majority wants along with all the BS I grew to be tired of. This is just one more sad day in the life and times of Invision Power Services.
Lindy just one question for you. If an organization as large a the VA can't get me to give up my personal information what in Gods Creation makes you think you can?