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Jim M

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Everything posted by Jim M

  1. Jim M
    The CDATA there looks to be valid. Could you please clarify what you are doing with the feed which it does not work?
  2. Jim M
    Very odd. Glad to hear it is resolved though. If you encounter it again, please let us know and we can investigate further.
  3. Jim M
    The maximum time for the cron job to run would be 1 minute. If the time exceeds this than some unintended consequences may happen. There are checks and balances for running less than 1 minute but it still may cause some processing overhead on your end. Ideally, 1 minute is the recommended time to run it. If you encounter issues with a configuration that does it more frequent, our remedy most likely would be to change that so it is at 1 minute.
  4. Jim M
    Were you accessing both accounts from the same computer/browser? Sounds like something might have been off there and triggering the browser to rebuild resolved it. If you're still encountering this on the account, we can take a look though, please ensure your access details on file are up to date.
  5. Jim M
    GD is extremely resource hungry when resizing images and PNGs are rather large images. I would check your server error logs to see if you are running out of resources and for some reason it is simply not making it back as a "-200" error.
  6. Jim M
    Are both accounts setup as unrestricted administrator users? Are there any errors in the browser console? If you close the red warning at the top of the page does this help?
  7. Jim M
    Yes, this is already possible to set custom errors messages in Downloads. It is currently setup for each Downloads category, you'll see a tab called "Error Messages".
  8. Jim M
    Are you receiving a "-200" error or any further errors? Are you receiving any errors in your System Log? Are you using GD or Imagemagick? If any changes were made to your server, it is common that I see some hosting providers fail to install PNG delegates. That may be presented in the System Log for you to review.
  9. Jim M
    Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.
  10. Jim M
    Wanted to follow up with this after our internal discussion. I am sorry that I do not have good news as there will not be a plan to address the permission aspect of the mp3 audio embed. It will behave as our other embeds do for videos, images, etc... If you wish to get around this for now in topics, you could zip the mp3 file up so that the audio embedding would not happen. (This feature may disappear in the future, however.) Overall, in our software, if you wish to have complete file-level access over attachments for member groups, using the Downloads application is advised. You can then copy the Download File's URL and paste it in your topic or have Downloads create topics for you to engage discussion if that is your goal.
  11. Jim M
    You would need to upgrade the installation to the latest release but otherwise, yes.
  12. Jim M
    Yes, any user which is logged in (aka not a guest) 🙂
  13. Jim M
    Glad to hear it's working for you now. Please let us know if you have any further issues.
  14. Jim M
    If you are a logged in user (which I believe this is what you're referring to), there is no caching on content itself in the software. Logged in users view content (apart from blocks/widgets) in real-time. I would suggest checking with your hosting provider to ensure that you do not have any caching at the server-level which is causing what you're seeing here.
  15. Jim M
    It is a dynamically generated URL. It is not a physical file.
  16. Jim M
    You will need to wait for the file to reach 100% uploaded in the top percentage progress bar. If you click save prior to that, it shouldn’t submit and direct you to the progress bar.
  17. Jim M
    Sorry, we do not have a plugin for Litespeed Cache and Litespeed as a whole is limited in support. Reading their docs, this is not required to set it up but please be aware support of this would be completely on yourself and your hosting provider should you choose to use it.
  18. Jim M
    Could you please clarify which site this is happening to? The site you selected for this topic is on 4.6.7.
  19. Jim M
    My first recommendation would be to upgrade to the latest release as you're running 1 release behind currently. Is there anything running on your server at time of this happening? (e.g. server/database backup, database cleanup tasks, etc...) Are all permissions set correctly to your datastore directory that the system is able to read/write/delete?
  20. Jim M
    Unfortunately, the error there is that your MySQL server is not accepting a connection from the software. As mentioned, using Recovery Mode to login to your ACP and disable the application would determine if this is related to the application or not. However, the log you just provided further details a database connection issue so that may not be possible. If that is the case, you will need to contact your hosting provider for assistance with the connection to your database.
  21. Jim M
    The download option will export all translated language strings from your language pack. Unfortunately, you cannot say give me just Forums application.
  22. Jim M
    OK, please let us know once that done and if things aren't working as they should
  23. Jim M
    The upload took a little bit of time but completed for my testing on your community. The PDF is 31MB + so it will take some time. However, it completed and I was able to upload the screenshot then submit the file without issue.
  24. Jim M
    Thank you for reporting this. While we are currently unable to reproduce this, it will be rather difficult to resolve but I have brought it up internally to see if anyone can reproduce or has any feedback.
  25. Jim M
    All set 😉
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