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Jim M

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Everything posted by Jim M

  1. Jim M
    Please find Rules, Ranks, and Badges exported attached 🙂 . You'll need to unzip them locally to your community then import each individual .xml file to the appropriate screen. Achievement_Badges.zip
  2. Jim M
    These logs look quite old and I cannot reproduce them currently so it could be they are from an older version and have since been resolved. If you are able to reproduce them, please let us know.
  3. Jim M
    Unfortunately, the granularity of the block only goes down to forums, not topics so this would require a customization.
  4. Jim M
    I would recommend comparing this to the unmodified, default theme. Unfortunately, custom themes are outside our scope of support so that would be your best bet here.
  5. Jim M
    Looks like you had a blank index.html file in your root directory which was being read here. I re-named that file (in case you need it) to oldindex.html. That seems to have resolved your issue.
  6. Jim M
    I would suggest disabling your third party applications/plugins and switching to an unmodified theme first of all. If that does not resolve the issue, please check to see if you have mod_security enabled and disable it. If all else is not helping, please remove any custom URL rewrites or redirects.
  7. Jim M
    You would want to enable "Use a Feature Color?" in the forum settings.
  8. Jim M
    This is a part of the theme as you can see here with ours: You would need to modify your theme if you do not wish for this to happen which, I'm afraid, is outside our scope of support. I will move this ticket to our peer to peer forum for further assistance.
  9. Jim M
    Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.
  10. Jim M
    You will not want to reinstall the software. The table's data can be truncated in core_output_cache as the system will rebuild it. However, the table in your screenshot above is required and you may lose theme data specific to your theme so it is recommended to restore a previous backup if that table is corrupted.
  11. Jim M
    After completing registration, I am hitting your Profile Completion rules in ACP -> Members -> Profiles -> Profile Completion:
  12. Jim M
    I would not recommend performing any actions outside of the guide, it may cause the issue you're seeing.
  13. Jim M
    Have you set these items to be required on profile completion and users have not filled these out? If so, could you please update your access information in the Client Area so we can look at your configuration?
  14. Jim M
    Glad to hear it's working now 🙂
  15. Jim M
    Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.
  16. Jim M
    The fix will be in an upcoming maintenance release, it has not yet been released.
  17. Jim M
    Unfortunately, currently, that would require a customization to display that information. However, I can move this to our Feature Suggestion forum to be reviewed for a future release if you would like?
  18. Jim M
    As Nathan mentioned, this is not something which is in our software but is the add-on mentioned (or something else). I would advise disabling all third party add-ons and switching to a non-modified theme to test.
  19. Jim M
    There are blocks which display the top download files by number of downloads and reviews but not reactions. Is there a reason reviews is not used for this purpose?
  20. Jim M
    Achievements has been my favorite. My community loves being able to earn and progress through the ranks through the rules we've setup.
  21. Jim M
    Thank you, I was able to distinguish something which likely is a bug on our end as I am able to reproduce this in this case. I have submitted a bug report and a fix will be available in a future release. Thank you again for reporting!
  22. Jim M
    Unfortunately, the admin credentials on file are not working as provided. Please test and update.
  23. Jim M
    Unfortunately, FTP'ing into your server, I am seeing that your .htaccess has a redirect and a lot of custom items set in it. I would advise temporarily removing these to see if they impact it. If that does not help, please update the admin credentials on file and we can review further.
  24. Jim M
    You would need to reach out to your hosting provider for the investigation into why the table crash happened. I'm afraid, a table crash always happens because of an issue on the server side rather than the software side, such as improper shutdown, corruption on the storage disk, etc... Switching to InnoDB would be your hosting provider's responsibility as this is a MySQL server management aspect. Typically, this can be done with pretty basic commands from a knowledgeable server administrator. If done correctly and your hosting is configured correctly, there would be no issues. If you do encounter issues, you would need to work with your hosting provider to resolve those. As always, ensure they take a backup of your database prior to attempting.
  25. Jim M
    I have replied to the ticket with your new email address but please find our reply to your issues below: The table below has crashed and will need to be repaired by your hosting provider or server administrator. Please contact them for further assistance. Please note that a table crash is always due to a server issue and not a software issue so working with your provider/administrator here is important to identify and resolve the issue. Table './lesbotro_board/core_pfields_content' is marked as crashed and last (automatic?) repair failed (144)Regarding the Error myisam_sort_buffer_size is too small you will need to contact your hosting provider for assistance here. We would recommend switching to InnoDB if your server supports it (which most do these days) as not only will this help resolve the issue but InnoDB is faster than MyISAM.
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