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Jim M

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Everything posted by Jim M

  1. Jim M
    That is correct.
  2. Jim M
    That is a new error and is now stating that the given table there does not exist so your hosting provider would need to assist you in restoring the table or restoring the whole database from a backup. I'm afraid again, this is up to your hosting provider.
  3. Jim M
    Excellent. Glad to hear you've resolved your issue.
  4. Jim M
    Sorry for any confusion, we have received each of your requests. I would advise checking your spam folder of your email or contacting your email provider if you did not receive the confirmation emails from our support email account. With that in mind, please be aware that we did respond to your tickets within an hour. Our response times for support tickets are 72 hours but as you have experienced, our responses are usually much faster than that.
  5. Jim M
    Do you have any custom redirects/rewrites on the server? If so, you will want to temporarily remove those to see if they are involved. Something on the server is causing the page to be redirected so you will want to remove all custom items that are not a part of our software to eliminate these.
  6. Jim M
    Would have them check to ensure they are working properly in your directory as if they are installed, they should be working.
  7. Jim M
    Excellent. Glad to hear your issue is resolved.
  8. Jim M
    Do you have an example URL?
  9. Jim M
    You would need to ask your hosting provider or server administrator as it is an apache module which needs to be enabled.
  10. Jim M
    I would recommend purchasing our Commerce application as it fulfills this purpose: https://invisioncommunity.com/solutions/subscriptions/
  11. Jim M
    Is mod_rewrite and mod_setenvif enabled on your server?
  12. Jim M
    I've created a ticket for you on this and have escalated it to our advanced technicians for further review. Thanks.
  13. Jim M
    As @Nathan Explosion (I like your new profile photo btw, Nathan, hope things are going well), if the editor is failing to load this would indicate that the plugin that was installed is causing an issue. It maybe there is a dependency missing, the plugin isn't compatible, or in some odd cases, you may be attempting to overwrite a plugin already in use. Ultimately, there should be a browser console error pointing out what is happening (or an error in general pointing to the plugin.js file).
  14. Jim M
    What @opentype mentioned. I generally recommend adding in a lot of the client related items if you use commerce for physical shipping or renewing purchases so that they can edit addresses, update payment info, etc...
  15. Jim M
    This is best handled at the server or network level. I will transfer this to the appropriate forum.
  16. Jim M
    Sorry about that, the guide is slightly out of date. You’ll want to go to the Support dashboard in the ACP and then click Clear System Caches on the right-hand side.
  17. Jim M
    I would recommend looking into our Pages application. You can create various pages to fit any need.
  18. Jim M
    Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.
  19. Jim M
    Regardless who it is available for, you will need to click the "Publish" button to see the changes reflected from the ACP Menu Manager on the front-end.
  20. Jim M
    ACP -> System -> General Configuration -> disable "Use relative dates" Please let us know if there is anything else 🙂
  21. Jim M
    Doesn't look like your Menu Manager changes in the ACP were published. After doing so, these items have disappeared.
  22. Jim M
    You would need to submit a ticket from the package owner and we would provide you a link to download the files.
  23. Jim M
    Yes, we would provide you with a backup of your data and attachments. A self-hosted license would be required to restore the software though on your server.
  24. Jim M
    You will want to check member permissions 🙂
  25. Jim M
    The screen capture tool is not working but from what you are describing, it sounds like permissions were not set for your member group. You will want to read the following Guide about permissions: Please ensure that the forum in questions permissions have been properly set for all groups in question. Additionally, you will want to ensure that any parent forums have been set too.
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