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Jim M

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Everything posted by Jim M

  1. Jim M
    Did you place them in the advertising area in ACP -> System -> Advertising? These could be default locations if they are global.
  2. Jim M
    Premium support will still not provide server support, I'm afraid.
  3. Jim M
    Could you please update the access details in the Client Area so we can gain access to your community's ACP and file system?
  4. Jim M
    Unfortunately, the URL provided is not loading for me at all. I would suggest reaching out to your hosting provider if you are having issues with the site loading or loading code instead. These are signs that your server is not configured properly. Otherwise, I am happy to move this to our server forum where you can receive peer to peer help but I'm afraid, this is most likely outside our scope of support as it is configuration errors with the server.
  5. Jim M
    I'm afraid, this is not something I can reproduce. Are you still seeing this?
  6. Jim M
    You will want to disable strict mode on your MySQL server as currently, it is requiring default values for all fields but this one does not have one.
  7. Jim M
    One of my colleagues responded to your ticket, please let us know if we can be of further assistance.
  8. Jim M
    I would suggest working with your hosting provider to perform the transfer. Using FTP is not only slow but can potentially be error-prone.
  9. Jim M
    Are you still encountering this error? When logging in as you, I do not appear to have any issues with the Client Area's support option.
  10. Jim M
    Please disable all third party applications/plugins. I am seeing a Javascript error coming from what looks like an adblock detector Javascript but that is just a guess and there may be more.
  11. Jim M
    Thank you for updating the details. This is going to require a further look by our advanced support team so I have transferred this to a ticket. We will be in contact with you via email.
  12. Jim M
    Yes, this is from server permissions. You will want to reach out to your hosting provider to ensure the proper permissions are set on your folders/files and owned by the proper user/group for your server. Only they will be able to assist you with this.
  13. Jim M
    Thank you, I have moved this to our internal track. A fix should be available in a future maintenance release. Thank you again for your report.
  14. Jim M
    I've taken care of that. Appears to be some old, badly formatted HTML from a copy/paste.
  15. Jim M
    The resolution to this issue was not included in 4.6.9, I'm afraid.
  16. Jim M
    Looks like the files did not get applied. AWS is having some issues right now outside our control so some things are a little slower than normal in communication. I would recommend waiting a little while then trying again.
  17. Jim M
    This appears to be a bug I am facing as well. I have reported this internally to our developer team and a fix will become available in a future release. Thanks for making us aware!
  18. Jim M
    Are you stating that these plugins are no longer available in the Marketplace so you want to switch them to custom to upload a new version?
  19. Jim M
    There is an upgrade in process from your end, please let me know once that is completed and I can take a look.
  20. Jim M
    Please ensure that you do not have auto-ads enabled by Google as these would appear where Google deems them as "best" which may be completely different from where you see as "best". You may wish to disable your Google AdSense script entirely. We do not implement any advertisements on Clients sites so this would be something added by you or your team. It is just merely finding what exactly it is. If you would like us to take a look at your installation, please let us know.
  21. Jim M
    Have you tried switching to an unmodified theme? Are all files current with the version you upgraded to?
  22. Jim M
    The following directories would need to be writable per your server's configuration (typically, this is 777 but may be 755 if you have suPHP or suexec or some other odd configuration), the rest can be normal: applications datastore plugins uploads and all sub-directories of uploads Of course, your installation may have different custom attachment directories which may also require to be writable.
  23. Jim M
    There would be no index.html in the root installation folder in our upgrade package, I'm afraid.
  24. Jim M
    It is simply a warning that there are repeated log entries in your system log and you would want to review them as it is an indication that something may be wrong. The warning itself is not an indication that something is currently wrong. That warning will stay there till those log entries get pruned.
  25. Jim M
    Please find Rules, Ranks, and Badges exported attached 🙂 . You'll need to unzip them locally to your community then import each individual .xml file to the appropriate screen. Achievement_Badges.zip
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