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Jim M

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Everything posted by Jim M

  1. Jim M
    The folder will be labeled as "cms"
  2. Jim M
    Have you modified any email templates? If so, please revert them. Otherwise, please add an example user who is seeing this and please add your admin credentials on file in the Client Area and I can take a look.
  3. Jim M
    Please see this guide:
  4. Jim M
    Personal message email notifications will include a line asking if you prefer to stop receiving these emails and to adjust your notification preferences. You, of course, would need to allow users to be able to adjust these notifications for it show in ACP -> Members -> Notifications.
  5. Jim M
    I, as well, am a little confused by your question. Elaborating further will help us provide you with an answer.
  6. Jim M
    I'm afraid, there is no means to re-create them. This would mean that the test install file location is missing these files. You would need to check your transfer process and bring them over.
  7. Jim M
    Conferring with one of my colleagues, this looks to be encountered from bad data in the database; such as categories exist for a database but not the database itself. If you remove that bad data, the upgrade will work without issue. Unfortunately, that is the problem with most version 3 upgrades as there is a lot happening in most data due to outside influences or configurations than what we can account for in the version 4 upgrader. As what you've encountered is really a custom migration than an upgrade, we're happy to bring this to a ticket to discuss a quote. However, standard support is no longer offered for version 3, which includes upgrades from that version. Sorry that this is not what you wish to hear but hope this helps guide you to a solution.
  8. Jim M
    I am sorry to hear that you're still having a problem with this issue. The last ticket which we have on file for your community is from September, when one of our developers submitted a fix for the issue you're having. Of which, there are no tickets under the email address on file here in the client area. Were these tickets directly emailed to our support email address? If so, this would reject the email and send back a notification that tickets must be submitted through the Client Area. I am happy to help you further investigate the issue here if you could provide a current example we can review? I can then transfer to a ticket once ready for further investigation.
  9. Jim M
    I'll move this to our advanced server assistance forum as this is a little outside our scope of the forum we're in now. If any one would like to continue discussion, certainly welcome to.
  10. Jim M
    Would need to make sure your WordPress .htacccess doesn’t interfere with your Invision Community installation. It sounds like WordPress is redirecting away from your forum directory.
  11. Jim M
    What is being outputted there is the logging which we have.
  12. Jim M
    Sorry, believe there is confusion in what I meant here. SMTP would still send over port 25, 587, 467, etc... so if these are blocked for outgoing on your firewall, network, etc... this could be causing you a problem.
  13. Jim M
    SMTP would go out through your server so you would need to see what is happening here. I'm afraid, PHP's configuration is outside our scope of support.
  14. Jim M
    1.4 GBs is not that large of a database this day in age. It is worth mentioning that your system log has quite a lot of errors in it as of recently. Today alone there were 115 logs. I would advise setting this log to purge every 30 days as you currently set it to never purge. I am also seeing: The table 'ibf_core_follow_count_cache' is full There are also a lot of errors where gallery images are missing so that should be investigate on your file system with your hosting provider.
  15. Jim M
    You would need to investigate what is happening here or why Gmail is not replying back with an error message when they do not accept the message. I'm afraid, as a software vendor, this is outside our scope of support.
  16. Jim M
    As mentioned in the blue bar, the search index is rebuilding. You can check this status by going to ACP -> System -> Dashboard -> Background Processes.
  17. Jim M
    You'll need to work with your email provider. As the error says, your email server did not accept the message but provided no error message.
  18. Jim M
    Can remove that line 😉
  19. Jim M
    Unfortunately, I am not seeing this issue using Google Chrome on your community. If you click on the field does anything happen? What browser are you trying on?
  20. Jim M
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  21. Jim M
    You do have a number of third party applications/plugins and a custom theme. You may wish to give yourself a base line to rule out these items. Looking in your system log, I am seeing a lot of write errors which may be related to the I/O limits and slow down which your host mentioned. I do not see anything that sticks out here as it may just be a limits issue.
  22. Jim M
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  23. Jim M
    SVG is not supported yet for a theme logo. Some of the icons, depending on the manifest specification from the provider, allow it but others do not so we only allow it where that is possible. There's a feature suggestion here that you're welcome to add on to with your comments: https://invisioncommunity.com/forums/topic/461372-svg-for-logos-and-icons-and-webp-for-images/
  24. Jim M
    The most common issue here is that your server is unable to write (or overwrite) to the files in your directory. This can be a case of permissions being wrong or the user/group ownership is incorrect for your web server. There are also some wonky issues that hosting providers have found in the past where transferring the file from /tmp to the directory was not working. Ultimately, what I am telling you here is that the issue is on the hosting side and you'll want to contact your hosting provider to properly investigate this and resolve the issue.
  25. Jim M
    This would really be based on your own server and what is available to you. Many individuals like the ease of a solutin like SendGrid as it takes email management off their plate or host's plate if they have had issues. Do you have the "IN_DEV" constant enabled in your constants.php file?
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