Jim M

Excellent, glad to hear you found the issue 👍

Multiple topics can be pinned in a forum. If you're referring to recommending a post within a topic, there can only be 1 post that gets recommended. Getting some further clarification here on what you're referring to with screenshots or further information will help us confirm. Thanks.

Would recommend disabling any third party applications and plugins then switching to an unmodified theme. If that does not help, please check your browser console in the developer tools of your browser to see if there are any errors.

I would advise contacting your hosting provider if you cannot find the database for your installation as specified in the conf_global.php.

Can see what can be converted from Xenforo on our Migration page here: https://invisioncommunity.com/services/migrate/ For instructions on running a self-hosted, unassisted conversion, you can see our guide here: https://invisioncommunity.com/services/migrate/

As you are on Cloud, this is something which will need to be discussed with our Cloud and Sales teams. With that said, we do have conversion methods in place for converting Xenforo or if it is a version we do not have a method already for, we can evaluate a custom migration for you. If you would like me to open that conversation for you, please let me know.

Sorry, our mobile app was discontinued for some time now and for the foreseeable future at this time. We removed it from all references in our software in lieu of building out PWA more fully in our software. There is a little more information about PWA in 4.6 here: https://invisioncommunity.com/news/invision-community/web-push-notifications-native-sharing-offline-support-r1222/

Most definitely someone being paid to go through this, unfortunately. Nothing more you can do but if you don't need those "About Me" or "Website URL" fields but to remove them. Creating the suggestion in our Feature Suggestions forum for better control over these fields would be the next step. I can certainly move this there if you would like?

If you go some route like this, it would be advised to do a plugin rather than modifying the core files (of course, self-hosted as the access is not there on Cloud). Modifying the core files will make things hard to upgrade and if any issue come from modifying core files, we will need the core files restored before providing support.

If this is frequent, might also be worth mod queuing till the user has approved posts. Just really depends how much you want to be seen by the users I guess. The auto-moderation rules is a powerful feature as you're using it 🙂 .

If you are able to supply access details in the Client Area and then let us know the display name of this user, we can see what is happening here.

The image is set to fit the container with no overflow so if the image has different proportions than the container, it will be cut off.

I would suggest looking in /uploads/logs to see if the error here is written there. We can provide suggestions but I'm afraid, without direct access, we are limited in the support we can provide.

Sorry to hear that you are unhappy with the transaction process. Please be advised I have replied to your ticket that came in yesterday. (Please create all tickets via the Client Area as direct mailing will reject them.) As mentioned in our policies, if you leave a card on file, we do attempt to take payment 7-10 days prior to your expiration. This way, if the automatic payment method fails, you have ample time to correct it before your community goes offline. If you do not wish for this to happen, you would need to remove the card on file and make manual payments. I have responded with further details addressing your other comments but as we are currently out of the office, please be advised, responses may take longer than usual.

Hello! Sorry to hear that you are having trouble with your server or other aspects of your infrastructure that are required for self hosting our software. I have moved your post to Community Support where you can utilize peer-to-peer support as many support needs for self hosting are outside of our scope of support. Please note: You will need to rely on your knowledge and support from your server host to run the software successfully. If you determine that converting to our Cloud where we host and provide support for Invision Community will better meet your needs, please reach out via our contact us form. We would love to talk with you!

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

This has been our policy for quite some time, very long before the recent change to support forums (it has been our policy since I have been a part of support 6+ years). While I certainly understand that you believe there is an issue here and that it should be assisted with, you have to realize we do not support customizations. Caching is meant to cache what is present and display that on devices available. If this happening only with your advertising code and in a custom location, I would advise investigating this further with other variations and troubleshooting this with your advertisement provider. I do know that Google AdSense will not serve advertisements on every page load for every URL. It analyzes the client, URL, and more (much beyond what is published) to determine if it is worth it and the bid in place. The only means currently which we have to detect and show elements on page to desktop/table/mobile devices is through CSS. This would still render the elements on page but would simply hide them. You are more than welcome to post a suggestion in the Feature Suggestion forum but currently, this is how it is designed.

If it is attached directly to that post and not on the server, you would want to check with your hosting provider as likely it may have encountered an issue or something happened. The software would not delete an image but leave it in the post like that.

Are you suggesting to utilize the $name in the alt tag in this template? By default, the alt tag should be getting placed in when our Javascript handles a few various items (unless I am missing your question here). As seen here:

Unfortunately, I am not seeing any issues. Navigating around your community seems fine. The page loads extremely quickly, the only delay is once the software loads and your advertisements and third party JavaScript loads in. However, the fact that it is erratic seems to point more towards a server problem than to a code problem. If it was due to a poor performing piece of code, that would be slow each and every time you use that specific page, function, etc... I would continue down the route of your hosting provider as they have the tools and responsibility to troubleshoot this. If this is outlined as an issue with our software, we will require the supporting log entries which they determined this from to advance our troubleshooting.

You're very welcome! Please let us know if we can be of assistance in the future.

OK, I have taken care of the plan/community upgrade and you're all set/online again. I apologize again for the delay here.

I apologize for the delay here and that your community has gone down during this, I just worked with a manager to get this done for you. I also am in the process now of upgrading your cloud plans so we can get this turned online again for you as quickly as possible. I will update your ticket as well with this and update again here once we have done that.

That would be an indication that your push notifications are not setup correctly in your browser. You would want to go to ACP -> Support, to verify that push notifications are able to be working on your server. Then go to notification settings on the front-end to see if they are setup, you should see "Push" if your browser allows it under "Notification Types Available" in Notification Settings. If you're still having issues, are you able to setup push notifications here? (trying to determine if this is a browser issue or an issue on your community)

Sorry, the image/video URL which you're attempting to share/embed here that the error you mentioned comes from.