General Questions
New to Invision Community or need general help on making use of the platform? Post your How to questions and requests for configuration guidance here.
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Whether you are new to Invision Community or looking to add something new to your site, post here for help from Invision Community staff and members.
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
4,358 topics in this forum
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- 1 follower
- 7 replies
- 452 views
My community and invision both show errors many time these days
Last reply by My Sharona, -
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Suddenly, the Articles on our site are disabled without any notice. In Client Area, our plan shows as active until Oct 31. However, the last purchase was made on November 28, 2023 for a year and it should be active until Nov 27, 2024. In the ACP, it says - This feature isn't available This feature isn't currently available on your current plan. Ideally, there should be some 2 weeks of advanced notice instead of turning off features like this abruptly. Please advise...
Last reply by Marc, -
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- 1 follower
- 1 reply
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Nowadays, photos from smartphones often weigh several Megabytes. My iPhone 11 pro gives standard 3,6 Mo pics and 4032x3034 pixels In Invision, we can set the maximum weight of each photo, the space allocated to each, it's very good We can also set the default display dimension in forums. Generally, between 800 and 1600 pixels. Rarely in the very large native dimensions of photos produced today. This raises a question. Why keep original photos whose size and weight are not suitable for web publication? Wouldn't it be appropriate to automatically reduce the size of downloaded images, so as not to use unnecessary space and to maximize their loading speed? …
Last reply by Marc, -
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- 3 followers
- 16 replies
- 557 views
Hi all, I already have an subscription running, but how do I sell next to that or free from that subscription, for example a zipfile with a 3D model on my site? I know physical sales are going the way of the dodo, but ^that's pure digital, 1's and 0's. I don't want to redirect to yet another site, pay extra commission etc. etc. just offer it for sale through Invision, is that even possible? I once had this complex setup, where people donating got added to another group that got access to the zipfile, but that appeared to be anything but practical if I want to sell more digital goods. I feel I must be missing something. Thank you in advance. -- …
Last reply by riko, -
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- 5 replies
- 194 views
In a few days our Nabble forum is to be converted to Invision. And while we go through the conversion and sort some things out we'd like to be able to turn posting off. I know we could do that via editing group permissions, but that seems like a lot of work that will take time and be a source of problems if we don't get it put back like it should be. So is there an easy way to turn posting off? One button to make it visible but not usable? I'm sure I'm missing the obvious somewhere.
Last reply by Jim M, -
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- 1 follower
- 9 replies
- 336 views
Where to download the @mention plug-in from
Last reply by Mariusz12345, -
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- 179 views
Hello Is it possible to setup Badges so that a member buy a badge via Commerce?
Last reply by Nathan Explosion, -
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- 231 views
I'm looking to add some new rules to my robots.txt, and currently have it set so that Invision Community manages optimized rules for me via the setting: AdminCP > Search Engine Optimisation > Crawl Management > Invision Community optimized I'm not interested in losing any of the optimized rules provided by this setting. I quite like Invision Community managing the bulk of robots.txt for me. But I'd also not like to confuse the suite by having my own robots.txt file situated in my website's root folder, with the new rules I want to establish. So I'd like to add the new rules to the existing optimized ones. With that in mind, here's my question. If I…
Last reply by Dreadknux, -
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I’m new and I want to start anew fan base. How can I do it?
Last reply by Marc, -
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- 145 views
Hi, I#m looking for a way to access/download the PII data of a certain user via the Admin CP. Of course do I have admin privileges 🙂 Thanks in advance Michael
Last reply by Michael Grote, -
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- 112 views
I am refining the sections in the Terms & Privacy Policy. In my searches for information, I came across Matt's blog post from 2017: https://invisioncommunity.com/news/invision-community/how-invision-communitys-tools-can-help-with-gdpr-compliance-r1052/ The links in there to the EU policy were very revealing and since our organization is US-based but global in reach, we need to really explain every aspect of what is private and what isn't on our site. If there is one takeaway from Matt's post and the EU policy, it is the need for transparency. I have created a policy that I think is extremely transparent about the user data collected during registrat…
Last reply by Jim M, -
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- 2 followers
- 5 replies
- 402 views
I currently have a v4 invision community. Let's call this community A for example. If I set up a new v4 (community B) (as v5 isn't released yet) invision community and use my existing v4 community A as the master oAuth login server, and then the new invision community B members can login with their pre-existing community A login. My question is, if I upgrade community B to v5 at release, but keep my community A as v4, will that still work fine with the logins on the new community? I do not wish to upgrade my old community as too many plugins and applications but would like an additional forum where they can login with their existing login. I presume upgra…
Last reply by Marc, -
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- 3 followers
- 5 replies
- 546 views
I am looking for a robust selfhosted solution for form data submission, and i want to explore the possibilities that IP gives me. What i need is rather simple Users to be able to submit a form. Preferably custom form logic (fields to appear under condition e.t.c). Email when a new entry is entered. Export to Excel/Spreadsheet. Can i leverage pages to do it?
Last reply by Marc, -
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Hey folks, Long story short, for years I've been planning a migration for a now 23 year old phpBB 2 to current gen Invision. Some of that planning has involved help from Invision folks like @Matt, @Stuart Silvester, and others, for which I'm super grateful. We're actually doing it this weekend! I'm hoping we can successfully complete it. 🙂 We've been at it since Thursday, and it's looking pretty good. I ran into something that is not a blocker and I suspect is a dead end, but I wanted to ask anyway. Thanks to Stuart, we have working rewrite rules (included at the end of the post) that will correctly forward all profiles, forums, and the first page of every threa…
Last reply by Matt, -
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- 1 follower
- 7 replies
- 571 views
I`m currently setting up an internal forum for our company. We compiled a set of rules and guidelines and I entered them in the ACP under "System" -> "Settings" -> "Terms & Privacy Policy" -> "Site Guidelines". However, when I view the forum after I saved the changes these guidelines are nowhere to be seen. I can't find a link to them or anything of that sort. Am I overlooking something? Do I need to set permissions to view them or something like that? Thanks for your help!
Last reply by Gary, -
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- 1 follower
- 1 reply
- 178 views
Hello, What is the system requirement for self-hosted V5?
Last reply by Jim M, -
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- 4 followers
- 20 replies
- 695 views
Our boards have been overrun by Spammers. There's so much spam, I can't find all the users to flag them. How can I find the most recent registrations and flag them as spammers along with all their posts?
Last reply by Marc, -
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- 3 followers
- 1 reply
- 161 views
I have a site that is dedicated to users from only Australia and New Zealand yet I get registrations from users all around the world registering to spam the site. Is there any way I can only allow new registrations from users in either Australia and New Zealand (eg IP address) without increasing my work load I.e. having to manually approve registrations Thanks for your help
Last reply by Marc, -
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- 2 followers
- 1 reply
- 146 views
Is there a way to do ranked voting or allow multiple votes in a poll? For example, if we present a list of 20 bands, we'd like each user to be able to either: 1) Vote for three of those bands. 2) Vote for three of those bands with ranked voting, so their first choice would earn 3 points, the second choice 2, the third 1. This would be ideal.
Last reply by teraßyte, -
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I believe right now emails sent from the server use the value that is entered in the "site name" setting. So the "from" field in emails that are sent appear like so "Cool Company <user@coolcompany.com>" Is it possible to configure this sent from value? I could not find a setting for it. For example I want to change it to: "Jenny from Cool Company <user@coolcompany.com>" Thanks
Last reply by Jim M, -
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- 1 follower
- 11 replies
- 866 views
Extreme Beginner. When I use the registration form it asks for user to check terms of use. But there is no link to that policy. How do I include the Terms of Use.
Last reply by Jim M, -
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- 1 follower
- 5 replies
- 464 views
Do invision have plan for same ? How some 1 can manage audio files Also for reels , shorts
Last reply by 2TonWaffle, -
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- 1 follower
- 2 replies
- 106 views
Is it possible to merge/match the SSO login with ENtra ID with exsisting accounts if the email match?
Last reply by Lars Davidsen, -
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- 2 followers
- 2 replies
- 151 views
I have enabled this on my own site many times I have not cleared cache or altered anything in my browser settings What is it that causes it to ask me again?
Last reply by Adriano Faria, -
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- 2 followers
- 6 replies
- 236 views
Hello, I have a page with a single column. I have placed two custom blocks into the middle row (single column). The first one is a Feedspot feed, the second is PHP code that says Hello. This is how it turns out: I have tried placing the blocks in the upper or lower rows as well as the center. The php block always overlaps the RSS feed. Any suggestions?
Last reply by Elon Report, -
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