Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- 4.7.18 - Support request removed ?
- Last reply by D-Trox,
22,827 topics in this forum
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- 2 followers
- 4 replies
- 489 views
I had an interesting question from a member of ours, he was asking why his attachments are not searchable. We understand you can go to "My Attachments" and filter and sort, but if you perform a search query in the search bar, it will not appear. If he names his image "widget_repro" and uploads it to a topic. And if he does a search for "widget" it will not show up. Is this because our images folder on our server is secured? Why can't a member search for an image they uploaded? Thanks for the schooling!
Last reply by Marc, -
- 1 follower
- 50 replies
- 2.2k views
Hello, I am getting this error when clicking on a link that has this ending ?do=getNewComment ?do=getLastComment from the home page. in fact every link from the forum homepage, , on the right column creates this error message even a profile link https://parents.org.gr/forum/profile/4-syntonistis-periechomenoy/ and every profile link ist not working plus ?do=findComment&comment=1862203 this also from the stream feed also creates same error https://parents.org.gr/forum/topic/90755-apories-gia-xekinima-a-dimotikou/?do=findComment&comment=1862203 i tried disabling third party apps etc i…
Last reply by Marc, -
- 1 follower
- 3 replies
- 544 views
Hello community, I need assistance on getting another server to send emails throught invision community hosted server. I tried my best to follow the instructions on the site to get this to work but for some reason Im getting a "connection refused" with my own provided email hosting "emails send perfectly fine manually" and my friends also. If someone can provide assistance on this issue it would be very much appreciated
Last reply by Marc, -
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- 2 followers
- 1 reply
- 314 views
I have emails set up through PHP though no one receives emails, as well as the test email does not seem to send an email either. No error logs have been generated. The emails do not show up in spam either
Last reply by Marc, -
- 1 follower
- 1 reply
- 241 views
Hello, I can not sign into my admincp, and I'm sure the Caps Lock is not activated. Please advise.
Last reply by Marc, -
- 2 replies
- 338 views
Is it possible for a user to update their login method from Facebook to normal email sign in? Can you take a look at this user inquiry and let me know if / how this could be achieved?
Last reply by chopin, -
- 3 followers
- 7 replies
- 967 views
Hi guys, I'm experiencing a issue with a Zapier integration. Look the massage I've got: 3C414/1 Zapier needs to use the REST API to communicate with your community, but there is currently an issue with your REST API setup. Visit the REST & OAuth page to learn more and fix this issue. Could you help me on this?
Last reply by Chris027, -
- 1 follower
- 3 replies
- 311 views
When looking at the list of topics in a forum, there used to be a real time yellow "2 users here" (for example) when 2 users are currently viewing a topic, instead of the view counter. I haven't seen this in a while. Not on my site, not on this site either. Is this feature disabled? Here's an example of a topic that I know currently has multiple users viewing and typing, and yet it just shows the view counter as usual instead of displaying the real time number of users viewing the topic: Ok so I just saw it here on this site. But I'm no longer seeing it on my site?
Last reply by Jim M, -
- 1 follower
- 14 replies
- 833 views
We are having difficulty with the drop down menu on the pages/databases section of our site, which is the front page. The drop down menus do not work, and neither does the theme selector. They work fine elsewhere. The only changes to the theme are additional ad placements. However, we've tried a completely stock theme, and the same issue happens. The site is https://ballofspray.com/ When logged in the main menu on the home page links to https://ballofspray.com/#elUserLink_menu From mobile, it just goes to https://ballofspray.com/# (nowhere)
Last reply by Marc, -
What triggers the “Read More” page break in the page/articles? Is this a coded item or a setting? Can I control where the break is on every article?
Last reply by John Horton, -
- 2 followers
- 4 replies
- 409 views
Hi, Today one of the moderators flagged a member as spammer by mistake all that member's posts where deleted based on the current setting any possible way to recover his posts ? His attachments are still reachable Listed in ACP , but not reachable, and his page shows zero posts
Last reply by Marc, -
- 2 followers
- 11 replies
- 763 views
Hi, We recently updated to Invision Community v4.7.5 and have just noticed the events widget no longer works. We have all of the following calendars in the widget as per screenshot But when visiting the page, it is blank: https://www.walkingfootball.com/walking-football-tournaments-events/ Any ideas?
Last reply by Marc, -
- 2 followers
- 2 replies
- 420 views
I was checking the LOGS of the site and saw a strange request made by a user...(and his IP address is highly suspicious) I checked it and the service page came up... I'm not an expert, so I'm asking - did he want to go through the rabbit hole? ))) /index.php?app=core&module=system&controller=serviceworker&v=XXXXXXXXXXXXXXXXXX&type=front&loggedIn=false%20HTTP/1.0 XXXXX - const cache name const cache name in his request and on my service page are different...
Last reply by LastPlay, -
- 3 followers
- 11 replies
- 531 views
Any idea why users can't open attachments anymore when they are using Chrome on mobile phone? Firefox is fine. Also all desktops are fine. Maybe some Chrome mobile update causes this? This have been a problem about 3-4 weeks now. Before this case there were not problems with attachments.
Last reply by Marc, -
- 2 replies
- 579 views
Hi. I've try to download my theme, with some changes, from my test/develop environment to upload it to my productive suite. I got following error message. I've deactivated all plugins, but got the same error. Anyone can help ? Thanks
Last reply by MythonPonty, -
- 1 follower
- 1 reply
- 244 views
I've searched the ACP for a long time, but can't seem to find the settings that control: 1) The number of articles displayed on Pages -> Categories pages; 2) The number of articles displayed on blogs home page.
Last reply by Marc, -
- 1 follower
- 4 replies
- 632 views
I've got a red #1 in my plugins menu title on the left. There are a slew of plugins installed here(by the previous admin) and all of them say disabled. Should I just remove these?
Last reply by BACG, -
- 1 reply
- 289 views
I checked the responses to the API request for all fourms (GET forums/forums) either side of the forum update. Before it responded with them all and after it only returned 1 page of 25 responses. Did something change in this release?
Last reply by Jim M, -
Revert menu
by BACG- 2 replies
- 512 views
I accidentally restored the menu to the default but DID NOT publish it yet. How can I get my previous menu arrangement back?
Last reply by BACG, -
Hi, We just noticed that something is wrong with the payment of subscriptions. We have two new subscribers, and everything looks fine in the Transactions log, the status is Approved. However, in the Invoices log, both purchases are still in a pending state. We're running on the latest version of Invision, and have relatively recently upgraded to PHP 8.1. We're using Stripe. Any idea what's causing this? Logs in Stripe look fine. -Fredrik
Last reply by Jim M, -
Hello Support... I followed the topic at: In addition to the main problem, the guide does not properly describe the naming and creation requirements: Layout name must start with "layout_" and cannot just be any old name that you choose - as in the document. You must not just copy all the settings to the "_preview" template as the base template has a single variable ($users) whereas the "_preview" template does not have any variables. The main problem occurs when using admin to create or edit a staff directory to specify the layout. The admin utility is forced to "Theme zero (id=0)" and you cannot follow the instructions in the document to edit …
Last reply by Jim M, -
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- 1 follower
- 11 replies
- 618 views
Wow, I am tremendously disappointed we paid what we did to have our site hosted here on invision's servers. having to post a message in a community forum for support is ridiculous. When I email support, I get an email stating that "as a self hosted client you don't have email support". We aren't a self hosted client. We are a paid $1,000+ to be hosted on invision's servers client. I have pointed our domain strokeboard.net to the 4 invision nameservers I was giving during the initial setup and the domain does not resolve to our site. I would like to be contacted by support immediately. This is inexcusable.
Last reply by Marc, -
- 2 followers
- 10 replies
- 484 views
Maybe I'm a bit stupid but... Am I missing something, even after whiping my cache changes are not showing up on particular files when syncing designers mode?
Last reply by Mark H, -
- 1 follower
- 5 replies
- 532 views
I have one Moderator who can not view the reported posts in their entirety. They can only see three old reports. One from this past year, one from the year before last, one from the year before that. I have had them try different browsers, clear caches and nothing seems to rectify the issue. Noone else is reporting this issue. Is there something I can do on the backend to correct this or does IPS need to have a look? TYIA
Last reply by Marc, -
- 2 followers
- 12 replies
- 1.3k views
Awstats (Cpanel) showing that people are accessing this page on my forum (37656 hits so far in this month) https://mydomain.com/forum/offline/ Looks like robots are getting that page and displaying some users. Then users are stock in that page.... Weird I do replicate the link and got below screenshot... My board is not offline nor turned offline lately. I am not offline, nor internet is down... I have tested same URL here https://invisioncommunity.com/forums/offline I got this: I am using invision standart robot.txt What would be the reason for this????
Last reply by media,
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