AlexJ Posted January 22, 2023 Share Posted January 22, 2023 I have 10 pages of validating users.. any easy way to delete them? Link to comment Share on other sites More sharing options...
Miss_B Posted January 22, 2023 Share Posted January 22, 2023 You can delete them all in one go with a sql query, but this method is not recommended. To do it properly, you will need a custom app. Link to comment Share on other sites More sharing options...
Jim M Posted January 22, 2023 Share Posted January 22, 2023 Rather than manually performing SQL query (which would be at your own risk and may invalidate future support of related items) I would recommend setting the value to automatically prune validating members in ACP -> System -> Login & Registration -> Registration tab -> Remove unvalidated members abobader, Adriano Faria and Miss_B 3 Link to comment Share on other sites More sharing options...
AlexJ Posted January 22, 2023 Author Share Posted January 22, 2023 1 hour ago, Jim M said: Rather than manually performing SQL query (which would be at your own risk and may invalidate future support of related items) I would recommend setting the value to automatically prune validating members in ACP -> System -> Login & Registration -> Registration tab -> Remove unvalidated members It's set to 7 days. Somehow i still see members from 2022. So i don't think it's working. Afrodude 1 Link to comment Share on other sites More sharing options...
Jim M Posted January 22, 2023 Share Posted January 22, 2023 5 minutes ago, AlexJ said: It's set to 7 days. Somehow i still see members from 2022. So i don't think it's working. Are they all email validating? Looks like that got removed from your screenshot. Manually validated users will not get pruned as the admin needs to make a decision. Link to comment Share on other sites More sharing options...
AlexJ Posted January 22, 2023 Author Share Posted January 22, 2023 (edited) For each users which I would like to delete, I see below message: " Member has not yet responded to email change validation email " I had to remove the email ID in screenshot because, I can't expose their email ID even thought they are 90% spam bots. Sadly their is no easy multi-select. Any other options to delete users in validating status with zero post? Edited January 22, 2023 by AlexJ Link to comment Share on other sites More sharing options...
Jim M Posted January 22, 2023 Share Posted January 22, 2023 Are you background tasks processing? Any System logs? If they are all email related, sounds like something is not processing correctly. Link to comment Share on other sites More sharing options...
AlexJ Posted January 22, 2023 Author Share Posted January 22, 2023 (edited) I don't see any task processing error and noting in system logs. I have opened contact us to update site license from mysite.com/forums to mysite.com - As i moved content from forums folder to root folder. Does that cause any issue? Edited January 22, 2023 by AlexJ Link to comment Share on other sites More sharing options...
Jim M Posted January 22, 2023 Share Posted January 22, 2023 The license wouldn’t prevent it from working like this. Are you using CRON to run background tasks? If so, did you update CRON when you moved your site? Link to comment Share on other sites More sharing options...
Afrodude Posted January 22, 2023 Share Posted January 22, 2023 (edited) @Jim M I have it 1 week for more than decade, and I have like 10 pages of validations members too. I am using CRON to run background tasks, and everything else working fine but this one. Edited January 22, 2023 by Afrodude Link to comment Share on other sites More sharing options...
Jim M Posted January 22, 2023 Share Posted January 22, 2023 1 hour ago, Afrodude said: @Jim M I have it 1 week for more than decade, and I have like 10 pages of validations members too. I am using CRON to run background tasks, and everything else working fine but this one. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
Afrodude Posted January 22, 2023 Share Posted January 22, 2023 @Jim Mplease check now. 🙂 Link to comment Share on other sites More sharing options...
Jim M Posted January 22, 2023 Share Posted January 22, 2023 5 minutes ago, Afrodude said: @Jim Mplease check now. 🙂 You have a third party application related to members that requires updating. Please update that then see if that helps correct your issues with background tasks. Link to comment Share on other sites More sharing options...
AlexJ Posted January 22, 2023 Author Share Posted January 22, 2023 2 hours ago, Jim M said: The license wouldn’t prevent it from working like this. Are you using CRON to run background tasks? If so, did you update CRON when you moved your site? Using default since, i don't have much activity on site. Also can you look at license URL update. Link to comment Share on other sites More sharing options...
Afrodude Posted January 22, 2023 Share Posted January 22, 2023 Just now, Jim M said: You have a third party application related to members that requires updating. Please update that then see if that helps correct your issues with background tasks. If you notice, there are members who didn't validation their email address since 2005 (18 years ago) where we had zero third-party plugins or apps. We started using third-party since 2018. That app you mentioned wasn't even installed and it has nothing to do with background tasks, and it's to follow and track members. Link to comment Share on other sites More sharing options...
AlexJ Posted January 22, 2023 Author Share Posted January 22, 2023 Just now, Afrodude said: If you notice, there are members who didn't validation their email address since 2005 (18 years ago) where we had zero third-party plugins or apps. We started using third-party since 2018. That app you mentioned wasn't even installed and it has nothing to do with background tasks, and it's to follow and track members. Can i pls suggest to open your own support request? I don't want your issue to get mixed with mine. Thanks. Link to comment Share on other sites More sharing options...
Afrodude Posted January 22, 2023 Share Posted January 22, 2023 Just now, AlexJ said: Can i pls suggest to open your own support request? I don't want your issue to get mixed with mine. Thanks. My apologies, I am just helping you and IPS by confirming that we have the same issue. Also, this is a public support community not private. Anyway, I won't interfere with your support topic. 🙂 AlexJ 1 Link to comment Share on other sites More sharing options...
AlexJ Posted January 22, 2023 Author Share Posted January 22, 2023 (edited) 6 minutes ago, Afrodude said: My apologies, I am just helping you and IPS by confirming that we have the same issue. Also, this is a public support community not private. Anyway, I won't interfere with your support topic. 🙂 This one is IPS support section vs community support is this one: https://invisioncommunity.com/forums/forum/406-community-support/ You and me might be facing same issue, so I am fine with another topic link from this topic, so it's easy to track but I don't want to overlap the issue. Sadly, IPS doesn't have ticket system anymore to save their cost like old days. Plus new support team, quickly put's issue on other application. I recently faced that during this error: https://invisioncommunity.com/forums/topic/471630-your-account-does-not-require-validation-user-login-error/#comment-2922819 Brilliant Discord Integration addon developer - mentioned it's not their issue but helped me to resolve the issue. IPS said it's the app error. Kudos to addon developer for helping to resolve the issue. For me, as a user, I just need solution and not finger pointing. I hope you understand. Thank you! Edited January 22, 2023 by AlexJ Link to comment Share on other sites More sharing options...
Afrodude Posted January 23, 2023 Share Posted January 23, 2023 (edited) 12 hours ago, AlexJ said: This one is IPS support section vs community support is this one: https://invisioncommunity.com/forums/forum/406-community-support/ Go read each topic posted in here, and you will find that at least more than 35% of the topics are solved by IPS clients not IPS staff team. Also, if it was a bug, someone else could confirm it or even find out what causing the reported issue. Examples: This is why this forum is open to everyone, and if IPS wants to make private, it would just take them few clicks to do so. By the end of the day in here is a community like anywhere else, and we are just trying to help. I hope you will find your solution. Edited January 23, 2023 by Afrodude Marc Stridgen 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 23, 2023 Share Posted January 23, 2023 14 hours ago, AlexJ said: Sadly, IPS doesn't have ticket system anymore to save their cost like old days. This is incorrect. Our support simply works in a different manner that utilises the community first approach. There is nothing, in any way, related to costs. In fact we have the same ticket system used for escalations where needed, and where private information needs to be shared, and have the same staff. There is literally no cost saving in any way there. 14 hours ago, AlexJ said: Plus new support team, quickly put's issue on other application. I recently faced that during this error: https://invisioncommunity.com/forums/topic/471630-your-account-does-not-require-validation-user-login-error/#comment-2922819 Brilliant Discord Integration addon developer - mentioned it's not their issue but helped me to resolve the issue. IPS said it's the app error. Kudos to addon developer for helping to resolve the issue. For me, as a user, I just need solution and not finger pointing. I hope you understand. Thank you! I completely understand your frustration. Please bear in mind however that most of the issues we face on a daily basis are related to 3rd party code and hosting environments. This isnt something that we are simply guessing. You mention there that the issue was related to the IPS application, however if we are not provided the information as to what that user appears to have found, that would never be resolved. We certainly want to resolve your issues. There isn't actually any advantage to ourselves either in batting an issue back and forth. It actually takes up more of our time to do so. Please ensure your site can be accessed. At present we are getting access denied on your site, on both the front end and admin CP. Also ensure you are using the latest release. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 23, 2023 Share Posted January 23, 2023 14 hours ago, Afrodude said: If you notice, there are members who didn't validation their email address since 2005 (18 years ago) where we had zero third-party plugins or apps. We started using third-party since 2018. That app you mentioned wasn't even installed and it has nothing to do with background tasks, and it's to follow and track members. Please could you update your access details? Link to comment Share on other sites More sharing options...
AlexJ Posted January 24, 2023 Author Share Posted January 24, 2023 18 hours ago, Marc Stridgen said: Please ensure your site can be accessed. At present we are getting access denied on your site, on both the front end and admin CP. Also ensure you are using the latest release. It should be updated now. Had recently moved form to root folder and removed display name login. Please check now. Thank you. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 24, 2023 Share Posted January 24, 2023 Its still coming up "Access denied". Not getting as far as the login Link to comment Share on other sites More sharing options...
AlexJ Posted January 24, 2023 Author Share Posted January 24, 2023 9 hours ago, Marc Stridgen said: Its still coming up "Access denied". Not getting as far as the login Sorry not following. I am not seeing any Failed Admin login: Are you saying, you can't open admin page all together OR website? can you please clarify the error? If you are restricted from opening website, can you please share your RAY ID? I am guessing, later i.e. you are not able to open website and your IP might be under one of the datacenters. I can manually whitelist your PROXY/Datacenter ASN. Thank you. Link to comment Share on other sites More sharing options...
Jim M Posted January 24, 2023 Share Posted January 24, 2023 10 minutes ago, AlexJ said: Sorry not following. I am not seeing any Failed Admin login: Are you saying, you can't open admin page all together OR website? can you please clarify the error? If you are restricted from opening website, can you please share your RAY ID? I am guessing, later i.e. you are not able to open website and your IP might be under one of the datacenters. I can manually whitelist your PROXY/Datacenter ASN. Thank you. We are not able to access it at all. I have messaged you our VPN IP address. AlexJ 1 Link to comment Share on other sites More sharing options...
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