AlphaWulfx Posted January 15, 2023 Share Posted January 15, 2023 hi sorry if there is a topic of this i couldnt find it.. Im getting alot of these this past two weeks... They are entering correct date for being over 18 and yet some cant register? Please help Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 16, 2023 Share Posted January 16, 2023 I would need more information on what exactly they have added. If you can get the dates they entered, we can certainly take a look for you Link to comment Share on other sites More sharing options...
AlphaWulfx Posted January 18, 2023 Author Share Posted January 18, 2023 On 1/16/2023 at 3:10 AM, Marc Stridgen said: I would need more information on what exactly they have added. If you can get the dates they entered, we can certainly take a look for you Link to comment Share on other sites More sharing options...
AlphaWulfx Posted January 18, 2023 Author Share Posted January 18, 2023 It is not happening all the time but this past 2 weeks 3 times already while others can still get through Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 18, 2023 Share Posted January 18, 2023 Could you let me know who that user is? Also is they are viewing as a guest, make sure they arent in incognito or similar Link to comment Share on other sites More sharing options...
AlphaWulfx Posted January 18, 2023 Author Share Posted January 18, 2023 well since they cant register they arent a user. so i couldnt tell you that info Link to comment Share on other sites More sharing options...
Jim M Posted January 18, 2023 Share Posted January 18, 2023 Could you please upgrade to the latest release first? Then we can further investigate. I remember we used to have a bug with the age on registration so getting to the latest release where I believe this is fixed is the first step. AlphaWulfx 1 Link to comment Share on other sites More sharing options...
AlphaWulfx Posted January 18, 2023 Author Share Posted January 18, 2023 25 minutes ago, Jim M said: Could you please upgrade to the latest release first? Then we can further investigate. I remember we used to have a bug with the age on registration so getting to the latest release where I believe this is fixed is the first step. Now that i can do lol Link to comment Share on other sites More sharing options...
AlphaWulfx Posted January 18, 2023 Author Share Posted January 18, 2023 and that is completed Link to comment Share on other sites More sharing options...
Mark H Posted January 18, 2023 Share Posted January 18, 2023 Please let us know if the problem continues. AlphaWulfx 1 Link to comment Share on other sites More sharing options...
jay5r Posted January 24, 2023 Share Posted January 24, 2023 (edited) I've been having this problem for quite a while now - through several version upgrades (I always upgrade pretty much immediately). That said it was a trickle of people a month or two ago, now it's at least 1-2 people a day complaining - so the situation is getting worse. It's been difficult to get real responses back from people when I tell them it's probably some sort of browser problem and tell them to be especially careful entering the year (not sure if that means they did manage to register or they didn't). But I did get the following response that might be helpful… Quote I was using Google Chrome on my Samsung phone and kept getting the Age issue denial. Then I tried Samsungs Internet app and it did not have the issue and worked so am now a member. BTW, I'm using IPSFocus' Villain theme, if that has any bearing on things. (They pointed me here.) Edited January 24, 2023 by jay5r Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 25, 2023 Share Posted January 25, 2023 If you are getting a few of these a day mentioning it to you, could you please check what browsers each are using, what device, and also if they are using any special keyboards or plugins on their mobile/browser? Link to comment Share on other sites More sharing options...
jay5r Posted January 25, 2023 Share Posted January 25, 2023 5 hours ago, Marc Stridgen said: If you are getting a few of these a day mentioning it to you, could you please check what browsers each are using, what device, and also if they are using any special keyboards or plugins on their mobile/browser? As I mentioned, I keep asking, but almost no one gets back to me with their details. Not sure what more I can do. Link to comment Share on other sites More sharing options...
jay5r Posted January 25, 2023 Share Posted January 25, 2023 Here are further details about the one Android user I mentioned above. Quote I am using a Samsung S10 phone running Android 12 software and the Goggle Chrome browser. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 25, 2023 Share Posted January 25, 2023 I have tested this a few times and unfortunately Im unable to replicate on this end at all. any more information you can gain would be helpful. One thing I would say on the samsung one, is that its quite an old device. It may well be that which is causing issues Link to comment Share on other sites More sharing options...
jay5r Posted January 25, 2023 Share Posted January 25, 2023 One thought… The input element looks like this… Quote <input type="date" class="ipsField_short ipsField_primary" required="" placeholder="Birthday" name="bday" id=""> Older browsers may not know how to handle date inputs properly. And your placeholder value is "Birthday" rather than a proper date format. Perhaps the solution is to change the placeholder value to specify the correct format (e.g. YYYY-MM-DD, or whatever) so that users with older devices get it entered correctly. Link to comment Share on other sites More sharing options...
Nathan Explosion Posted January 25, 2023 Share Posted January 25, 2023 10 minutes ago, Marc Stridgen said: One thing I would say on the samsung one, is that its quite an old device. It may well be that which is causing issues It may be old, but it's still a supported device and is capable of going to Android 13 too. @jay5r - send me your site address and I'll do some testing here. I've got a whole bunch of different Samsung devices available to me. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 25, 2023 Share Posted January 25, 2023 48 minutes ago, Nathan Explosion said: It may be old, but it's still a supported device and is capable of going to Android 13 too. Ah, didnt realise they had done 13 with that device. Actually thought it was only android 12 (with the exception of the lite) Link to comment Share on other sites More sharing options...
Jim M Posted January 25, 2023 Share Posted January 25, 2023 1 hour ago, jay5r said: Older browsers may not know how to handle date inputs properly. And your placeholder value is "Birthday" rather than a proper date format. Perhaps the solution is to change the placeholder value to specify the correct format (e.g. YYYY-MM-DD, or whatever) so that users with older devices get it entered correctly. "Placeholder" is just a text attribute. It doesn't tell the browser how to handle the data. That is the job of the "type" attribute. Which, if the browser is HTML5 compliant, it should handle "date." Link to comment Share on other sites More sharing options...
jay5r Posted January 25, 2023 Share Posted January 25, 2023 58 minutes ago, Jim M said: "Placeholder" is just a text attribute. It doesn't tell the browser how to handle the data. That is the job of the "type" attribute. Which, if the browser is HTML5 compliant, it should handle "date." Date inputs revert to text inputs in older browsers. In those cases telling the user the proper format is essential since the browser isn't formatting it for the user. Can you tell me the format you're expecting on form submission? (YYYY-MM-DD is the most dependable in my experience, but I don't want to make the assumptions that it will work in this case.) I can test this pretty simply by writing a Javascript that changes the placeholder value, but I need to know a format that will work. Link to comment Share on other sites More sharing options...
Jim M Posted January 25, 2023 Share Posted January 25, 2023 5 minutes ago, jay5r said: Date inputs revert to text inputs in older browsers. In those cases telling the user the proper format is essential since the browser isn't formatting it for the user. Can you tell me the format you're expecting on form submission? (YYYY-MM-DD is the most dependable in my experience, but I don't want to make the assumptions that it will work in this case.) I can test this pretty simply by writing a Javascript that changes the placeholder value, but I need to know a format that will work. That then would be an unsupported browser. HTML5 date formats revert to YYYY-MM-DD as seen here: https://developer.mozilla.org/en-US/docs/Web/HTML/Date_and_time_formats Link to comment Share on other sites More sharing options...
jay5r Posted January 25, 2023 Share Posted January 25, 2023 OK, I'll write a Javascript to test whether a format-based placeholder helps. And FYI - date inputs are only fully supported by ~75% of browsers, with another ~20% having partial support… https://caniuse.com/?search=date input Link to comment Share on other sites More sharing options...
Jim M Posted January 25, 2023 Share Posted January 25, 2023 3 minutes ago, jay5r said: And FYI - date inputs are only fully supported by ~75% of browsers, with another ~20% having partial support… https://caniuse.com/?search=date input Those would be browsers outside our scope of support, I'm afraid. IE, old browser versions, and Opera mini. Link to comment Share on other sites More sharing options...
jay5r Posted January 25, 2023 Share Posted January 25, 2023 I just had a user report the same problem with Safari on an iPhone 14, so this may not be a problem with older browsers. I've asked for a screenshot and what country he's in since it doesn't seem English is his first language (hence the local date formats may differ from those in the US - even though what the browser is supposed to submit should be standardized). Link to comment Share on other sites More sharing options...
Jim M Posted January 25, 2023 Share Posted January 25, 2023 1 minute ago, jay5r said: I just had a user report the same problem with Safari on an iPhone 14, so this may not be a problem with older browsers. I've asked for a screenshot and what country he's in since it doesn't seem English is his first language (hence the local date formats may differ from those in the US - even though what the browser is supposed to submit should be standardized). Would also ask about keyboards, plugins, and anything else. Link to comment Share on other sites More sharing options...
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