Scott Allen Posted January 18, 2023 Share Posted January 18, 2023 We've had an issue since upgrading to the latest version of invision community software (along with PHP8) where some of our database pages and calendar doesnt load and we get our error page thrown. As far as combability goes - the compatibility checker thinks we're all good and I dont get any critical issues in our support area on the admincp. Link to comment Share on other sites More sharing options...
Jim M Posted January 18, 2023 Share Posted January 18, 2023 Do you have an example of what the error message is or a URL where we can reproduce it? Link to comment Share on other sites More sharing options...
Scott Allen Posted January 18, 2023 Author Share Posted January 18, 2023 (edited) Sure, open the events page (its the calendar). https://veterans-gaming.com/events/ Or visit https://veterans-gaming.com/wiki/rules/projectreality/coop/ Both examples just throw our custom error page. I dont see any php errors in the logs, either.. Edited January 18, 2023 by Scott Allen Link to comment Share on other sites More sharing options...
Jim M Posted January 18, 2023 Share Posted January 18, 2023 You may wish to go to ACP -> System -> Advanced Configuration -> Friendly URLs and undo any customizations you may have done there. Link to comment Share on other sites More sharing options...
Scott Allen Posted January 18, 2023 Author Share Posted January 18, 2023 I asked around and apparently no one had set any custom friendly URLs, so I restored the friendly URLs to default and it seems to have fixed the events page - thanks! Our pages->databases (our wiki) still isnt fixed though. Some pages work and some dont. Link to comment Share on other sites More sharing options...
Scott Allen Posted January 18, 2023 Author Share Posted January 18, 2023 Actually, I'm seeing an error (uncaught exception) on the system logs in ACP. Is it safe to post that here? Link to comment Share on other sites More sharing options...
Jim M Posted January 18, 2023 Share Posted January 18, 2023 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
Scott Allen Posted January 18, 2023 Author Share Posted January 18, 2023 What do you need - ACP access or SFTP access? Link to comment Share on other sites More sharing options...
Jim M Posted January 18, 2023 Share Posted January 18, 2023 ACP for now. Link to comment Share on other sites More sharing options...
Scott Allen Posted January 18, 2023 Author Share Posted January 18, 2023 Try now Link to comment Share on other sites More sharing options...
Jim M Posted January 18, 2023 Share Posted January 18, 2023 So the system logs there are a separate issue but I am going to need to transfer this to a ticket to further investigate why that page is not loading correctly. Please check your email for next steps. Link to comment Share on other sites More sharing options...
Scott Allen Posted January 19, 2023 Author Share Posted January 19, 2023 Thanks Jim. Unfortunately, a few of us share this account as theres no way we know of to have team based access to the client area, meaning the emails arent going to my account. The account holder did forward and email yesterday, but it looked like an automated email that links to this thread? Can I PM you my email address and you can put it on the ticket cc list or something? Link to comment Share on other sites More sharing options...
Jim M Posted January 19, 2023 Share Posted January 19, 2023 2 minutes ago, Scott Allen said: Thanks Jim. Unfortunately, a few of us share this account as theres no way we know of to have team based access to the client area, meaning the emails arent going to my account. The account holder did forward and email yesterday, but it looked like an automated email that links to this thread? Can I PM you my email address and you can put it on the ticket cc list or something? I'm afraid, you are not allowed to share access to the client area account. If you are not the owner of the license, please create an account here in the Client Area and then have the license owner add you as alternate account to the license. Link to comment Share on other sites More sharing options...
VGSolar Posted January 26, 2023 Share Posted January 26, 2023 Hi I managed to get the license owner to add me, are you able to add me to the ticket (or does it happen automatically)? Link to comment Share on other sites More sharing options...
Jim M Posted January 26, 2023 Share Posted January 26, 2023 56 minutes ago, VGSolar said: Hi I managed to get the license owner to add me, are you able to add me to the ticket (or does it happen automatically)? Thank you, I have added you to the ticket and re-sent our request. Link to comment Share on other sites More sharing options...
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