Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted January 18, 20232 yr We've had an issue since upgrading to the latest version of invision community software (along with PHP8) where some of our database pages and calendar doesnt load and we get our error page thrown. As far as combability goes - the compatibility checker thinks we're all good and I dont get any critical issues in our support area on the admincp.
January 18, 20232 yr Do you have an example of what the error message is or a URL where we can reproduce it?
January 18, 20232 yr Author Sure, open the events page (its the calendar). https://veterans-gaming.com/events/ Or visit https://veterans-gaming.com/wiki/rules/projectreality/coop/ Both examples just throw our custom error page. I dont see any php errors in the logs, either.. Edited January 18, 20232 yr by Scott Allen
January 18, 20232 yr You may wish to go to ACP -> System -> Advanced Configuration -> Friendly URLs and undo any customizations you may have done there.
January 18, 20232 yr Author I asked around and apparently no one had set any custom friendly URLs, so I restored the friendly URLs to default and it seems to have fixed the events page - thanks! Our pages->databases (our wiki) still isnt fixed though. Some pages work and some dont.
January 18, 20232 yr Author Actually, I'm seeing an error (uncaught exception) on the system logs in ACP. Is it safe to post that here?
January 18, 20232 yr We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
January 18, 20232 yr So the system logs there are a separate issue but I am going to need to transfer this to a ticket to further investigate why that page is not loading correctly. Please check your email for next steps.
January 19, 20232 yr Author Thanks Jim. Unfortunately, a few of us share this account as theres no way we know of to have team based access to the client area, meaning the emails arent going to my account. The account holder did forward and email yesterday, but it looked like an automated email that links to this thread? Can I PM you my email address and you can put it on the ticket cc list or something?
January 19, 20232 yr 2 minutes ago, Scott Allen said: Thanks Jim. Unfortunately, a few of us share this account as theres no way we know of to have team based access to the client area, meaning the emails arent going to my account. The account holder did forward and email yesterday, but it looked like an automated email that links to this thread? Can I PM you my email address and you can put it on the ticket cc list or something? I'm afraid, you are not allowed to share access to the client area account. If you are not the owner of the license, please create an account here in the Client Area and then have the license owner add you as alternate account to the license.
January 26, 20231 yr Hi I managed to get the license owner to add me, are you able to add me to the ticket (or does it happen automatically)?
January 26, 20231 yr 56 minutes ago, VGSolar said: Hi I managed to get the license owner to add me, are you able to add me to the ticket (or does it happen automatically)? Thank you, I have added you to the ticket and re-sent our request.
