Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.1k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Problem with SQL query that takes a long time to execute
- Last reply by Marc,
22,954 topics in this forum
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- 1 follower
- 12 replies
- 348 views
On custom database template, date is parsed by: {datetime="$record->record_publish_date"}Which results in: <time datetime="2013-09-21T03:42:47Z" title="09/21/2013 12:42 AM" data-short="Sep 13">21 Sep 2013</time>I want to retrieve only the straight date of publishing and updating in this format: 2009-05-08It's for micro data purposes. Anyone can help? Thanks.
Last reply by sobrenome, -
- 4 replies
- 270 views
Even the ACP crashed. I was going along fine with 4.0.4 Then attempted to install chat through the ACP. The ACP crashed and the forum also crashed. Anyone else have this issue?
Last reply by PacmanDo, -
- 3 replies
- 272 views
Hello guys, I have a very strange problem with my forum. I tried to migrate from mybb to IPB. It seems like something is wrong with my DB or IPB. When i convert members, it works until exactly 2000 and then boom 500 internal server error does anyone know how to resolve this ? DB is correct, other conversions work.. very strange
Last reply by Stefan Warecka, -
- 3 replies
- 341 views
After upgrade (4.0.4 - 4.0.5) every Background process runs quickly, but Rebuilding post images stoped at 7,21 %. I waited for 5 hours, but nothing happend. I deleted the whole forum and the database and I restored everything from the save and I did the upgrade again, but the same thing happend.
Last reply by darkidan, -
- 0 replies
- 270 views
Installing IPB 4.0 how is the existing database (running presently under 3.4.7) get updated or converted to work with 4.0? Once 4.0 is installed and existing database is assigned, does this happen automatically?
Last reply by JWSOUNDGROUP, -
- 2 replies
- 305 views
I upgraded and everything was fine then moments later the entire header of my forum is now missing?
Last reply by Zachary Johanson, -
- 1 follower
- 7 replies
- 370 views
How do I keep the logo at the same size I upload it at? It seems to stretch larger, I don't like it. Any help would be appreciated, thank you.
Last reply by Zachary Johanson, -
- 1 follower
- 3 replies
- 320 views
How do I get rid of all the stuff that's no longer needed?
Last reply by pyro888, -
- 1 reply
- 302 views
Hello all today i moved my website from a linux dedicated server to a windows server 2012 datacenter with a control panel PLESK 12 no i have a error and i do not know how to fix this can someone help me with this please also when i wanne upgrade to a new version of ipb 4 i get this
Last reply by glowpowner, -
2.png.4b552ad3a95ffe0e467945a4c718593a.thumb.png.c78b36c8152cd0308a4fd40aeb897c5a.png)
- 6 replies
- 360 views
I'm trying to upgrade to the latest version and get this message: Your license is currently inactive. You will need to renew before you can upgrade. I paid and did renew a few days ago but it's telling me otherwise. I've got an 8 day wait for cs to get back to me on this. Anybody know how to fix this? Thanks
Last reply by nwachatter, -
- 1 follower
- 0 replies
- 266 views
What happens with the information from the Custom Profile Field after upgrading from 3.4 to 4.0.5? During the update process the old information from Custom Profile Field are lost or they are transferred / converted into the new version? Thanks for the clarification.
Last reply by Marius, -
- 5 replies
- 553 views
The 4.0.5 patch isn't ready for prime time. I suggest taking it down quickly. I'm getting the following error in Step 7 of the upgrade installer (where "SiteName" is substituted):
Last reply by Andrey Gaisenok, -
- 0 replies
- 293 views
When trying to install the 4.5 version over 4.3 upgrade, I'm getting this error message: Sorry, there is a problem That page does not exist. Error code: 2S100/1 Any ideas? Should I not install 4.5 as there seems to be a few big bugs?
Last reply by nwachatter, -
- 0 replies
- 262 views
Ok, so on my forum, the Activity Feed on profiles is not displaying recent activity. "See My Activity" is not working either, but if I use a filter like "posts" it works fine but "All Activity" is empty. Am I missing something, or is something wrong with my install? We did convert from XenForo to IPB3.4.7 then to IPB4. Screenshots:
Last reply by Xelphos, -
- 1 follower
- 6 replies
- 866 views
I've got an odd issue (already opened a ticket 915050) but was curious if anyone else had run across this problem before. The WYSIWYG editor is not loading at all. On replies to posts it looks like it attempts to load with the circle constantly spinning however on posting new topics it doesn't load at all (actually any place the editor is loaded). When attempting to upload a new theme I get a internal server error (non IPS error) and the error logs show: [Wed May 13 11:17:15 2015] [warn] (104)Connection reset by peer: mod_fcgid: error reading data from FastCGI server, referer: http://cuemu.com/admin/?adsess=0snorhkitah7ir8uspm4at35g3&app=core&module=customizati…
Last reply by RazorSEdge, -
- 2 followers
- 7 replies
- 313 views
Hello, guys. I'm not starting a riot, just want to hear opnions of what can I do. Bought an APP on marketplace on 7th april called Google CSE Pro http://community.invisionpower.com/files/file/6018-hq-google-cse-pro/ to use Google as default search in IPB 3.4.x The app didn't work since day 1... can't get a response from the creator via email, the official topic here or personal message. The installation instructions are pretty straightforward, no trouble here. From you guys, anyone got a problem like these before ? What you guys did to have your money back or the app working ?
Last reply by wimg, -
- 2 followers
- 2 replies
- 334 views
Maybe I am missing something, however, is there no way to upload a meta image for Facebook so when someone shares something to Facebook it displays said image?
Last reply by opentype, -
- 0 replies
- 237 views
Hi! Help to understand where the missing footer on my forum? And lost it only on certain pages of the site: SampleSampleSampleOn some pages, it is! SampleSample
Last reply by IPBGallery.com, -
- 2 replies
- 574 views
What are the suggested file and folder permissions for hosting Invision Power Board 4 on Linux? Want to ensure my shiny new v4 IPB isn't hacked! There was an older article that outlined security of self hosting for previous IPB versions and I'm wondering if that is still applicable or if there is a new one created for version 4.
Last reply by Tyson M., -
- 3 followers
- 17 replies
- 716 views
I can see where to upload a logo, but where can you upload a background image for the header? I use a gradient. Thanks
Last reply by chilihead, -
- 1 reply
- 334 views
Hello, I hope I explain this detailed enough but we're having a rather strange issue where when I try and view any of the emails I receive from my forum (quotes, messages, new registrations etc) it freezes my outlook (Office 2013 - office 365 business) and seems to call for the Uploads directory of our forum. I'm sure it'll be permissions issues, but I would have thought they were OK as the installer went through fine. No other emails cause this issue ie viewing twitter emails or normal non forum emails. I've attached a screenshot - hopefully someone can help as it freezes for a good 2-3 minutes before displaying the email. PS - I'm a techie so already tried the whole…
Last reply by 不中用, -
- 1 reply
- 608 views
I am trying to upload a theme XML file to IPB, but I get an arror saying it must be smaller than 2MB. Is there a way to change this?
Last reply by W4L, -
- 3 replies
- 296 views
any solution?
Last reply by Kevin Carwile, -
- 0 replies
- 289 views
I'm using IPB 4.0.4. When inside the ACP, I receive this error: http://i.imgur.com/z91CncQ.png I can try to navigate around the ACP, but I am met with the same error message when I try to access member accounts, or make changes to the forum.When in the MCP, I receive this error: I can't do anything at all in here.Help would be nice, thanks.
Last reply by Ryan Reynolds, -
- 2 replies
- 460 views
It's been sitting on this screen for nearly 20minutes.. is this normal? It hasn't moved but it's still doing the effects.... Thanks
Last reply by Jim M,
2.png.4b552ad3a95ffe0e467945a4c718593a.thumb.png.c78b36c8152cd0308a4fd40aeb897c5a.png){kind=logo}
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