Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- 4.7.18 - Support request removed ?
- Last reply by D-Trox,
22,828 topics in this forum
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- 2 followers
- 1 reply
- 428 views
A couple of years ago I allowed PNG files to be posted, thinking storage was cheap and lossless was ideal for our site. Turns out Windows pastes as PNG and the size of my storage has almost doubled in two years compared to the past 10 years. Ideally, I could convert these PNGs en masse to JPG and then somehow update the database to reflect the new extension on the affected files. Has anyone done this or seen a post how?
Last reply by Marc, -
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- 1 follower
- 6 replies
- 641 views
I'm installing the current version of Invision Community, at least trying. I am trying to move my cloud-based, posted by InVision, to my self-posted site. It is a brand-new site I just started using. My current site is www.home2000.com. My new site, which is hosted by Bluehost, has a different URL, www.amerifaxx.com. Note: my email address is amerifax@gmail.com, 1-x, and my new site has a URL www.amerifaxx.com, 2-x's. I note this just in case. I chatted with Bluehost yesterday about temporarily turning off WordPress, so it would not interfere with my InVision Community functions. Here is what they did: Created a folder called OLD and moved the followin…
Last reply by Jim M, -
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- 2 followers
- 4 replies
- 388 views
Hello! I can't create new advertisement because i didn't see editor. You can see on attachment file. If i choose "Supply different code for secure pages?" and post my html code and i can't save. How can i fix this issue? Regards Chinh
Last reply by Ly Xuan Chinh, -
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- 1 follower
- 6 replies
- 401 views
Hi, Can someone please help us change the destination group where new free registration go? Thanks!
Last reply by Marc, -
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- 2 followers
- 6 replies
- 485 views
Hi Guys Some members seem to have difficulties viewing our site correctly since updating the site with the latest update. I briefly had this issue but a refresh of the page resolved it. However, some members still seem to have the problem. Any ideas what I can do to resolve this?
Last reply by Marc, -
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- 3 followers
- 19 replies
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Hi, I am planning to move on to IPS 4.7.7 so I changed php version to 8. Seems everything is fine till now but search module is not working anymore.. getting this error Error: Property access is not allowed yet (0) #0 /var/www/html/ips_2/applications/core/modules/front/search/search.php(729): IPS\Content\Search\Mysql\_Query->search() #1 /var/www/html/ips_2/applications/core/modules/front/search/search.php(109): IPS\core\modules\front\search\_search->_results() #2 /var/www/html/ips_2/system/Dispatcher/Controller.php(101): IPS\core\modules\front\search\_search->manage() #3 /var/www/html/ips_2/system/Dispatcher/Dispatcher.php(153): IPS\Dispatcher\_…
Last reply by Marc, -
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- 1 follower
- 1 reply
- 374 views
What do you consider adding attachment download rules? I mean mainly that, for example, a given user cannot download an attachment in any section until he writes 5 posts or the appropriate time has passed since registration?
Last reply by Marc, -
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- 1 follower
- 3 replies
- 697 views
Hi, We are looking to move the our domain to a subfolder of a new domain. When we had previously contacted support, it was indicated that if we were to continue using the hosted service we would have to choose between a top level domain or a subdomain. Assuming this is still the case, then there are a couple of questions I'd like to ask, which I haven't been able to find on the invision community forum or other research. Are we able to change how anchor links build their href? For example, we would like to switch to using root relative anchors (i.e. excluding the domain) from any anchor that is rendered on the platform. Secondly, we would like to be able to spe…
Last reply by Marc, -
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- 3 followers
- 7 replies
- 810 views
The new gallery display works fine and looks nice when the album ordering is set to something like “start date”. But when the same album is set to ordering by “caption”, everything breaks down. it won’t load the album’s thumbnails anymore the prev/next buttons jump the the beginning or end, not the next/previous images
Last reply by Andy Millne, -
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- 3 replies
- 457 views
Hello, I got a problem when creat new advertisement, i cant see editor box, you cant see on attachment files. If i choose "Supply different code for secure pages?" and post my html code, the saving isnt complete. Can i tell me what this issue? Regards
Last reply by Marc, -
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- 1 follower
- 8 replies
- 2.7k views
I don't know if this has already been reported but Twitter emojis don't work.
Last reply by Marc, -
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- 3 followers
- 12 replies
- 811 views
I don't understand why the first post in this topic ended up at the very end? https://octavia.team/temat/3-octavia-3-rs-performance/ https://octavia.team/temat/3-octavia-3-rs-performance/?page=18
Last reply by Daniel F, -
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- 1 follower
- 3 replies
- 469 views
Hi there, In the last two days my forum is suddenly getting overrun with spam accounts. I have hCaptcha installed and require email authentication. It doesn't seem to matter. Suggestions?
Last reply by Marc, -
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- 2 followers
- 4 replies
- 798 views
Can you tell me what these requests are? (highlighted in red). GET /news/page_title/&post=744068078_1188&el=snippet HTTP/1.0 There are many such requests a day and they all return a 404 error (because there are no such pages). Where do these requests come from and what do they mean?
Last reply by wegorz23, -
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- 1 follower
- 7 replies
- 564 views
As required by the IPS app, I have a CRON job that's been setup and running successfully every minute for nearly a year. But today, when I logged-in, I was greeted with the dreaded red "maintenance tasks not running" error. I have confirmed that the CRON job is still running. What am I supposed to do now??
Last reply by Marc, -
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- 1 follower
- 4 replies
- 552 views
Is there a menu option that allows users to share email/contact information in direct messages? Currently if someone tries to share an email address, the board software blocks and mangles the display. That's fine for the public front end, but it also does it for private messages. Is there a way to allow email addresses to display in private messages?
Last reply by PBarton, -
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- 2 followers
- 3 replies
- 327 views
Well it looked pretty straight forward or at least I thought it did...I haven't a clue if it worked. Is there any documentation on this? Never mind, it's working.
Last reply by Richard Arch, -
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- 4 replies
- 591 views
Recounting a member's reputation from a profile in ACP makes the code throw this exception: Whoops\Exception\ErrorException thrown with message "Object of class IPS\Db\Select could not be converted to int" Stacktrace: #11 Whoops\Exception\ErrorException in /dev47/system/Member/Member.php:1334 #10 Whoops\Run:handleError in /dev47/system/Member/Member.php:1334 #9 IPS\_Member:get_pp_reputation_points in /dev47/system/Patterns/ActiveRecord.php:335 #8 IPS\Patterns\_ActiveRecord:__get in /dev47/system/Member/Member.php:3509 #7 IPS\_Member:apiOutput in /dev47/applications/core/extensions/core/MemberSync/System.php:426 #6 IPS\core\extensions\core\MemberSync\_System:onProfileU…
Last reply by Daniel F, -
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- 3 replies
- 439 views
Hi, I noticed such errors in the log. Can you help me?
Last reply by Gary, -
- 2 followers
- 6 replies
- 525 views
Hi, I just created a Donation Goal with the Donation tool inside Invision Community (no external plugin). In the first step of the checkout, as information, it's only asked the phone number. How can I change that ? and replace by an email address and/or name ? Many thanks in advance, Livio.
Last reply by kenneth andrew, -
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- 1 follower
- 12 replies
- 1.1k views
Hi how are you everyone ! I need help with this issue: I use my system integrated on my community, and after lasted updated my system does not work anymore if integration services is actived. And I have this error on support check area. Any idea for solution this ?
Last reply by Jim M, -
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- 1 follower
- 39 replies
- 1.3k views
Good morning, I am not able to enter my Invision client (admin) area. Is this something you can help with? http://zipsnation.org/forums/admin/ Kind regards, Ryan
Last reply by Jim M, -
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- 1 follower
- 23 replies
- 909 views
I am trying to upgrade as recommended and the automated upgrade process is not working. When I attempt to complete the upgrade it is stuck at the first step and only toggles between 2 screens: Third Party Resource Check and the Large Database Update notice. Any suggestions to get this to work? I disable all plugins before attempting to upgrade.
Last reply by Jim M, -
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- 1 follower
- 6 replies
- 528 views
Where does the "picked by" content come from in notification emails? Mine are showing extremely outdated items. Screenshot below. Who picked these? Where do I see these to "unpick" them?
Last reply by Jim M, -
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- 2 followers
- 6 replies
- 726 views
Hi there, since a change of directory from /community/... to main directory I have many many 404 error messages for spacer.png. The problem is only in older posts with smileys, created before the change. The looked path in these posts is /community/forums/applications/core/interface/js/spacer.png but should be without /community. Does anyone have a solution on how I can correct this path? If there is no other way, I'm also interested in a correct command for phpMyAdmin.
Last reply by Marc, -