Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- 2.4 Upgrade
- Last reply by Cloaked,
23,028 topics in this forum
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It doesn't make any sense to have the option "Anyone in this club can submit to this album" if create an album here on this site. And there's no preview image shown for the video test https://invisioncommunity.com/gallery/ And souldn't be shown the images here on my profile? https://invisioncommunity.com/profile/112111-ramsesx/?tab=node_gallery_galleryImages&
Last reply by Marc, -
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As per title, downloads embeds are wrongly stating free files are not available for purchase. I noticed the issue when someone posted this link: You can see for yourself the embed says This file is not currently available for purchase. in the row under the version/number of downloads. The file is free and certainly available for download though.
Last reply by Marc, -
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Last reply by Marc, -
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- 1 follower
- 7 replies
- 640 views
I've edited theme colors in AdminCP and found that the color for "Mentions" will actually not be applied to Mentions (see screenshots below). It's ok for me, that this color is applied to the "Author" Badge, but I would also like to have it on the actual mentions.
Last reply by Marc, -
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- 2 followers
- 6 replies
- 967 views
Members can still make status updates but they stopped updating in the status stream. The last update the steam picks up was 8 hours ago Any idea what might cause this and how to fix? Thank you 🙂
Last reply by Marc, -
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- 2 followers
- 9 replies
- 838 views
Hi, When upgrading our test install from 4.7.7 to 4.7.8 we are presented with the error message: Truncated incorrect DECIMAL value: '' /[...]/public_html/applications/core/setup/upg_107640/upgrade.php::50 where [...] is omitted path name. Any idea what this is about and how to fix it? Since the upgrade need to complete before accessing the admin pages again, we don't dare to install the update on our main install yet. Thanks in advance.
Last reply by Marc, -
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- 1 follower
- 3 replies
- 441 views
Reproduction steps (on an unaltered default theme) Go to your Inbox Click 'Disable my inbox' at the base of the message listing a prompt appears indicating the following, click OK...inbox now disabled On a desktop... the Messages icon now indicates that the inbox is disabled (greyed out/hover message displayed) Click the button and the inbox appears. On a mobile... tap the 3-line/burger menu the Messages icon now indicates that the inbox is disabled (greyed out) tap the icon, and the inbox appears However, that's not the only way to get to the inbox... tap Account…
Last reply by Marc, -
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- 3 followers
- 17 replies
- 1k views
I recently moved my forums to new hosting. Both are on 4.7. One forum is exactly the same as before. the other one has these odd _ and - randomly next to text on the forum. Any ideas what could be causing this? If you know how would I fix it?
Last reply by Marc, -
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- 2 followers
- 13 replies
- 1k views
Hi there, For the last days I'm experiencing caching issues. I haven't changed anything... and suddenly... I don't understand. If I clear the cache from Support page in Admin CP, it comes back to normal. After several hours, the frontend starts to break. First I see as if mobile design was being load in my desktop and eventually all CSS disappears. I can see lot's of 404 errors. It's as if the cached content disappears or becomes corrupt. A couple of examples: When it starts failing loading mobile view in desktop Afterwards, when everything is broken. However, if I go to admin CP everything is okay and I'm …
Last reply by Marc, -
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- 1 follower
- 9 replies
- 894 views
I'm running v4.7.7 but I'm having multiple users including myself having trouble clicking within a post and sometimes on "submit reply" button. I can't click on the end of a sentence but sometime have to click around further back in the last sentence to get a cursor in order to arrow over to the end to complete my thoughts. My forums are at https://forum.orioleshangout.com/. Is this a common problem? I am running an IPSFOCUS theme but don't feel this should be a theme issue.
Last reply by Marc, -
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- 1 follower
- 1 reply
- 383 views
It says previous files will be archived; but how do i restore them on downloads, where can I find those archive file and restore it? Please help!
Last reply by Daniel F, -
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- 1 follower
- 12 replies
- 991 views
Good morning, Last week we updated the platform (https///forum.lamiamini.com). Now, the download section no longer shows the cover images and the files when downloaded are empty (0 MB). The files in the server folder are as shown in the screenshot. It appears that the file is corrupted during download. I also don’t understand why the cover images are gone.
Last reply by Marc, -
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- 1 follower
- 5 replies
- 1.5k views
Suspicious Activity Alert Publicly accessible Google API key for Google Cloud Platform project ****** (id: ******) Dear Customer, We have detected a publicly accessible Google API key associated with the following Google Cloud Platform project: Project ****** (id: ******) with API key ************** The key was found at the following URL: https://www.internazionale.fr/articles/inter-milan/people-lauti-et-sa-femme-vont-bien-r17513/ We believe that you or your organization…
Last reply by Randy Calvert, -
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Posted here by request of @Matt I tried moving my attachments folder to S3, but it broke the image links embedded in my Pages articles. Since all of my articles were made when local storage was set up, I'd have to fix 6400+ articles manually. So I moved everything back and only had to fix the five articles that went up while S3 was the storage method. When writing an article, I simply upload the images to the editor as I type the article and double-click to insert from there. This seemed like the intended method of use. I am using the articles database that shipped with IPS however many years ago. It is stock except for a few extra reference-only fields that …
Last reply by Stuart Silvester, -
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- 1 follower
- 3 replies
- 634 views
Received the following error: Error (1061) Duplicate key name 'caption': addIndex ["gallery_images",{"type":"key","name":"caption","columns":["image_caption"],"length":[250]}] Error was received attempting query manually as well. Perhaps the key was added in a minor update? Anything to worry about? Thanks
Last reply by Stuart Silvester, -
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https://forum.orioleshangout.com/forums/ I'm getting the following error at my forums for the last 30 mins: 403 ERROR The request could not be satisfied. Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation. Generated by cloudfront (CloudFront) Request ID: ZLFbHKUaarRy7u1RsPklKaQza3Cz5x82JEpJOWNA5wGOG9DaWy-a9A==
Last reply by Jim M, -
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- 1 follower
- 4 replies
- 741 views
The "Marketplace" took me all the way back to a post on November 3, 2022. ETA: actually, all topics in that sub are marked as "Unread." ETA II: The pinned topic, "Marketplace Reviews" is the only one showing as read.
Last reply by My Sharona, -
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- 1 follower
- 4 replies
- 852 views
Last reply by Andy Millne, -
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- 2 followers
- 8 replies
- 1.6k views
If you ignore a member, you still see their content within the "Popular posts" and "Top posters in this topic" sections of the sidebar. Presumably, it's the same when set to "Under the first post".
Last reply by Marc, -
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- 5 followers
- 25 replies
- 3.1k views
So… Google emailed to say "we've found a publicly accessible API key for Google Maps. You should stop doing that." I looked at the page they linked to, and yep, there it is. There is no map on that page. I've since disabled Google Maps from the "Integrations" page in ACP, but… is this something that can be fixed in IPS? I see no way for me to do anything about it, and obviously I would rather people NOT get my public key (even though my private one is still a secret), which is why they sent the email to begin with.
Last reply by AtariAge, -
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- 1 reply
- 262 views
I have users trying to edit uploaded files to my site. They are getting the following I have checked the Content Editing settings. This is set to unlimited. Is there another setting that I am missing for editing File info?
Last reply by Daniel F, -
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- 1 follower
- 2 replies
- 596 views
I can't update to 4.7.8, I get this:
Last reply by David N., -
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- 1 follower
- 1 reply
- 584 views
Hi, Please could you assist us to purchase the technical support on our site, www.dermpathpro.com. We are facing multiple errors on the website, after upgrading it to PHP8, please see attached screenshots. We request you to please help to fix these as soon as possible, as our business is affected badly. Looking forward to hearing from you soon.
Last reply by Marc, -
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- 1 follower
- 14 replies
- 969 views
After I translated my view to the latest version, whenever I access any forum profile, for example: https://mysite.com/profile/1-nickname The system returns the attached error. Just to remind you, all plugins and addons are 100% disabled. The only things that are active are the native Invision functions. Version of PHP I'm using: 8.0
Last reply by Nathan Explosion, -
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- 2 followers
- 3 replies
- 620 views
My order number is #920911. I paid for the license key renewal a week ago and still have not heard anything back on why it is pending. I sent in a support email and they said it only takes up to 48 hours. The charge is still pending on my bank account, but I need this to clear so I can get it renewed before the 10th! Please Help!
Last reply by Marc, -
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