Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted March 7, 20231 yr I recently moved my forums to new hosting. Both are on 4.7. One forum is exactly the same as before. the other one has these odd _ and - randomly next to text on the forum. Any ideas what could be causing this? If you know how would I fix it?
March 7, 20231 yr This is most likely caused by your theme or language pack. Have you tested these on unaltered ones?
March 7, 20231 yr Management I took a quick look at your site, and my best guess is that the there is an issue with the database import where it looks like it has converted whitespace into a character. It may be as simple as editing the footer template and saving it to correct the issue.
March 7, 20231 yr Author 8 hours ago, Matt said: I took a quick look at your site, and my best guess is that the there is an issue with the database import where it looks like it has converted whitespace into a character. It may be as simple as editing the footer template and saving it to correct the issue. It's doing it on all the themes it seems.
March 7, 20231 yr 5 minutes ago, eliteone said: It's doing it on all the themes it seems. Did you try saving the footer template as Matt suggested? Have you tried to create a new theme?
March 8, 20231 yr Author 3 hours ago, Jim M said: Did you try saving the footer template as Matt suggested? Have you tried to create a new theme? I did the saving of the footer template as suggested. It didn't change anything. Forum works fine etc. Just adds the _ and - randomly.
March 8, 20231 yr We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
March 8, 20231 yr Author 3 hours ago, Marc Stridgen said: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Should be good now.
March 8, 20231 yr Author 5 hours ago, Marc Stridgen said: The account is actually now showing as locked Should be good now.
March 8, 20231 yr Author 31 minutes ago, Jim M said: Unfortunately, it is showing as incorrect credentials now. I was able to log in with the account I have there for you. Please try it again.
March 8, 20231 yr Solution This is coming from the third party plugin called Donate Sidebar. It is imposing font selections on your community. You will want to remove any custom fonts and CSS in there or contact the author for assistance.
March 8, 20231 yr Author 17 minutes ago, Jim M said: This is coming from the third party plugin called Donate Sidebar. It is imposing font selections on your community. You will want to remove any custom fonts and CSS in there or contact the author for assistance. I disabled the plugin and it didn't change anything. Disabling it should have removed the font correct?
March 8, 20231 yr The plugin was currently enabled. When I disable it, I see the below. I left it disabled for you.
March 8, 20231 yr Author 4 minutes ago, eliteone said: I disabled the plugin and it didn't change anything. Disabling it should have removed the font correct? I'll uninstall it and install it again and see what it does.
March 9, 20231 yr Author 13 hours ago, eliteone said: I'll uninstall it and install it again and see what it does. Uninstalling and reinstalling it seems to have fixed it. Thanks all for the assistance.