eliteone Posted March 7, 2023 Share Posted March 7, 2023 I recently moved my forums to new hosting. Both are on 4.7. One forum is exactly the same as before. the other one has these odd _ and - randomly next to text on the forum. Any ideas what could be causing this? If you know how would I fix it? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 7, 2023 Share Posted March 7, 2023 This is most likely caused by your theme or language pack. Have you tested these on unaltered ones? Link to comment Share on other sites More sharing options...
Management Matt Posted March 7, 2023 Management Share Posted March 7, 2023 I took a quick look at your site, and my best guess is that the there is an issue with the database import where it looks like it has converted whitespace into a character. It may be as simple as editing the footer template and saving it to correct the issue. Link to comment Share on other sites More sharing options...
eliteone Posted March 7, 2023 Author Share Posted March 7, 2023 8 hours ago, Matt said: I took a quick look at your site, and my best guess is that the there is an issue with the database import where it looks like it has converted whitespace into a character. It may be as simple as editing the footer template and saving it to correct the issue. It's doing it on all the themes it seems. Link to comment Share on other sites More sharing options...
Jim M Posted March 7, 2023 Share Posted March 7, 2023 5 minutes ago, eliteone said: It's doing it on all the themes it seems. Did you try saving the footer template as Matt suggested? Have you tried to create a new theme? Link to comment Share on other sites More sharing options...
eliteone Posted March 8, 2023 Author Share Posted March 8, 2023 3 hours ago, Jim M said: Did you try saving the footer template as Matt suggested? Have you tried to create a new theme? I did the saving of the footer template as suggested. It didn't change anything. Forum works fine etc. Just adds the _ and - randomly. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 8, 2023 Share Posted March 8, 2023 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.  Link to comment Share on other sites More sharing options...
eliteone Posted March 8, 2023 Author Share Posted March 8, 2023 3 hours ago, Marc Stridgen said: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.  Should be good now. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 8, 2023 Share Posted March 8, 2023 The account is actually now showing as locked Link to comment Share on other sites More sharing options...
eliteone Posted March 8, 2023 Author Share Posted March 8, 2023 5 hours ago, Marc Stridgen said: The account is actually now showing as locked Should be good now. Link to comment Share on other sites More sharing options...
Jim M Posted March 8, 2023 Share Posted March 8, 2023 Unfortunately, it is showing as incorrect credentials now. Link to comment Share on other sites More sharing options...
eliteone Posted March 8, 2023 Author Share Posted March 8, 2023 31 minutes ago, Jim M said: Unfortunately, it is showing as incorrect credentials now. I was able to log in with the account I have there for you. Please try it again. Link to comment Share on other sites More sharing options...
Solution Jim M Posted March 8, 2023 Solution Share Posted March 8, 2023 This is coming from the third party plugin called Donate Sidebar. It is imposing font selections on your community. You will want to remove any custom fonts and CSS in there or contact the author for assistance. Link to comment Share on other sites More sharing options...
eliteone Posted March 8, 2023 Author Share Posted March 8, 2023 17 minutes ago, Jim M said: This is coming from the third party plugin called Donate Sidebar. It is imposing font selections on your community. You will want to remove any custom fonts and CSS in there or contact the author for assistance. I disabled the plugin and it didn't change anything. Disabling it should have removed the font correct? Link to comment Share on other sites More sharing options...
Jim M Posted March 8, 2023 Share Posted March 8, 2023 The plugin was currently enabled. When I disable it, I see the below. I left it disabled for you. Link to comment Share on other sites More sharing options...
eliteone Posted March 8, 2023 Author Share Posted March 8, 2023 4 minutes ago, eliteone said: I disabled the plugin and it didn't change anything. Disabling it should have removed the font correct? Â I'll uninstall it and install it again and see what it does. Link to comment Share on other sites More sharing options...
eliteone Posted March 9, 2023 Author Share Posted March 9, 2023 13 hours ago, eliteone said:  I'll uninstall it and install it again and see what it does. Uninstalling and reinstalling it seems to have fixed it. Thanks all for the assistance. Matt 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 9, 2023 Share Posted March 9, 2023 Very glad to hear this resolved your issues 🙂 Link to comment Share on other sites More sharing options...
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