Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.6k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,018 topics in this forum
-
- 0 replies
- 239 views
after i updated my forum new topic views shows 0 :/ it never goes to even 1 is this a bug or something ? about a week a go someone posted same issue i think i cant find the topic any idea?
Last reply by TAMAN, -
- 5 replies
- 379 views
I've just upgraded my IPS installer to 4.0. I've converted tables in UTF-8 (not UTF-8 mb4) with DB converter script. After upgrade, all special characters (like é, è, ecc.) aren't showed correctly on board (es. "é" shows "é"). Is there a way to correct them? Maybe I can update charset of database and tables with a custom script? Thanks and sorry for my English.
Last reply by ramon.cutanda, -
- 2 replies
- 268 views
I want to show the members online at the bottom of the page? I've seen many IPB forums do so. Is there a build in way to do that or is there a plugin? Also what size should the logo be at the top of the page? I've been searching the forum but I only find articles from 2009. Thanks!
Last reply by Zadimus Snow, -
- 1 reply
- 257 views
I just want to use the default skin/theme and only change the top left logo. How do I do this quickly? Thank you!
Last reply by Marc, -
- 2 followers
- 3 replies
- 256 views
How does Nexus 4.X (Commerce) handle people that don't want to make an account? There are some websites that you can go to and order stuff and just buy the stuff and send them your information and you don't have to make an account with them in order stuff. I know this is silly but just wondering as I have some people that won't sign up to order, so just trying to figureing out how to answer that problem.
Last reply by ZakRhyno, -
- 1 follower
- 0 replies
- 271 views
Invision's documentation says that if you want to use cron it should be run every minute. There is one task that actually runs that often: "queue". We are hosted as a Cloud Site at Rackspace, where the maximum frequency of a cron job is every five minutes. In previous versions of IP.Board this worked fine. Anyone know what "queue" is doing that it needs to be run so often?
Last reply by eGullet, -
- 1 reply
- 241 views
Don't know if this is typical function or wai correct but when I use the wysiwyg editor when making a block some of the words in the middle of my sentences are getting injected with a dash when the line breaks. However, if I create a block with the same html from the editor for example I get no words breaks when a sentence drops to the next line.. Is this normal to have dashes interjected into complete words that are supposed to have no word breaks with dashes? Anyone else experiencing this?
Last reply by eGullet, -
- 3 followers
- 15 replies
- 470 views
Recently one user told me that he can't send PM message to me, because my inbox folder if full. I will never know if this guy doesn't inform me about that. Why there was no any catchy warning or even blocking sending messages function? So I don't know, how many messages I missed... That's very serious problem. Also I think an administrator should have an option in the ACP to switch ON old messages auto-deletion.
Last reply by Square Wheels, -
- 2 replies
- 317 views
Hi! First of all: I´m sorry for another newbie question. I would like to translate my website ( including all plugins ) into german language. For IPB there`s a nice translation in the marketplace, but plugins ( for example Cookie notice ) are still in english. You can see it on www.steam100.de <- My text in the cookie notice is german, but "More Info" and "GOT IT!" is still in english. How / where can i translate the Plugin related text? Thx for help. Hendrik
Last reply by Hendrik Martin, -
- 1 follower
- 8 replies
- 310 views
How can I remove the group title from displaying on the forum posts? Instead of editing the actual template, can I do something in custom.css? It's the part highlighted in red. Thanks
Last reply by Square Wheels, -
- 0 replies
- 345 views
I want to change font size of thread listing, thread headline and inside topic fonts. How to do?
Last reply by sachin123, -
- 1 follower
- 1 reply
- 245 views
Majority of my users don't speak English, so they don't understand this message. What is the best way to translate it into another language?
Last reply by Ilya Hoilik, -
- 1 follower
- 4 replies
- 342 views
Hello, i cant file the orphaned tool in the admin cp,it was removed ?
Last reply by Foolboy, -
- 2 followers
- 4 replies
- 319 views
Aloha! I know that the best way is submit support ticket, but the expected wait-time for an IPS technician performed upgrade is: 8 days. Maybe some of you have already had experience with the new IPS 4 converter? I'm trying convert my vB4 to IPS4, but always unsuccessful! Converter stops conversion every time in the same place and always the same converted count: 34427. This process i was already tryed many times to my localhost machine, vps and dedicated server. Maybe there is problem with my database, i don't know. Does anyone have any suggestions? System Logs: 2015_11_10_sql.php | 2015_11_09_sql.php Thank You!
Last reply by jpg, -
- 12 replies
- 279 views
Hello. When i use the drop in block manager and finish editing i see it post to the page. but upon refresh the newly added block is gone. Then random it shows up again. Any input would be great. Site is empgamer.com
Last reply by Anissa Lotus, -
- 1 reply
- 250 views
Hello, Not sure what is going on, but my members are getting 404 forbidden errors when replying to posts they created. What is going on?
Last reply by Jim M, -
- 3 replies
- 278 views
4.1 comes with Unread Content as default. If you release that as default, there is no way to save All Activity as default, and the quick link on the right (like on this site next to Mark site read) is empty. Saving it as default seems to be missing in admin. Seems like a bug, I can make any stream default except AA. Am I missing something? Admin should be able to set this. Thanks
Last reply by chilihead, -
- 0 replies
- 217 views
Hi Multiple people complaining that the moment they post long posts it just disappears without warning when they press submit. Thus, they completely lose the post that they submitted. Currently running the lastest version of 4.1.x.x but had it on 4.0.x as well. Regards
Last reply by Jeremi-Ernst Avenant, -
OK, I just upgraded to 4.0. where in the admin panel can I add the side bar to the forum?
Last reply by Jim M, -
- 1 follower
- 1 reply
- 219 views
Went to ticket support but they can't fix this. This problem occured right after I upgraded to 4.1.4.1, thanks in advance. The screenshots below will explain my issue.
Last reply by tianmetal, -
- 4 replies
- 290 views
When I put the code I have been using for years, from paypal for donations and securing donations, I end up having this problem. When people click on it, it tries to split it, and nothing happens.. try it here, http://clubadventist.com/forums/topic/63828-year-end-donations/ When I did the last upgrade, every new post was a poll, and I called in IPS and they fixed that. that is why I am suspicious that it is not the paypal code, unless others are getting that error. IPS says no, it is a paypal issue... there is nothing I can find in the code to split it, and why would it???? Thoughts
Last reply by Stan Jensen, -
- 1 follower
- 5 replies
- 270 views
When posting media videos from facebook it creates a hyperlink instead of using the media bbc. Same with pictures. Also, I noticed emoticons do not bbc unless you select it from the emoticon menu. Example: : ) does not convert to a smiley face. www.youtube.com/video/39128mkhe3 turns into a hyperlink instead of inserting it into a www.imagelink.com/image/giraffe.png displays the hyperlink instead of inserting it into a [image]
Last reply by Nathan Explosion, -
- 2 replies
- 317 views
1. Test migrating to 4.1.4.1 from 3.4.x 2. The side bar we have status that showed 10 (from 5) status update. This was done by status_sidebar_show_x = 10; 3. I changed it in 4.1.4.1 without effect. Still default 5. Where can I change it to 10. Thanks.
Last reply by d8ean, -
- 8 replies
- 402 views
So I own about 70 different variations of my websites main name. Where can I/should I list these in the meta data so they work for me in terms of SEO? I'd also like to add the domains respective keywords into the metadata for SEO as well, is this all done in the same place?
Last reply by TheGreyWizard, -
- 5 replies
- 416 views
hello I would like to rebuild my attachment thumbnails, I understand this would be under system > tools & settings? yet I do not see this option on my admincp, i'm confused were is this option located? im running cloud software...
Last reply by sobrenome,