Matt, morning! Let me put my two cents. I think you should have to announce renewal price change and allow everyone to renew till January 1 for old price (even if a customer has renewal date after January 1). The pros are customers may choose between renewing right now for $105 or later for $310 if it is no problem for them.
Personally I do not see global problems in $310, but I believe this change had to be realised another way. You should have to give customers a chance to select between several options. Especially because we live in COVID era and some people may have financial problems. I am in luck I renewed my main license past week.
I guess we will see less free products in the Marketplace in the future and less purchases of paid products, because some customers may leave or simple do not renew their license. Bet renew price raising will have long-lasting consequences for us as a third-party developers. I also think we will see how some of developers leave us and switch to another projects.
Regarding support, I see a lot of products where support are provided via public forum. I don't think it is such bad as someone else wrote here. Will see how it will go and hope it will be ok.
Regarding PR, I really hate that 'Don’t worry, it’s not bad news'. It is on top of the worst sentences I have seen for a several months. I work for Yandex and face a PR-sentences from time to time, but that one sentence is very ugly. Price raising is always a bad news for everyone who are paying. I would really re-word it.
I am not leaving nor have a plan to, but I think Invision Community development team must concentrate on customers suggestions and do all the best to release long-awaited update for Pages and Downloads. Especially for Pages, because it has unlimited potential and may turn Invision Community into the next level.
