Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,923 topics in this forum
-
-
- 1 reply
- 536 views
I recently set up the enabled the referral system but each time a referred customer purchases something it doesn't show any commission.
Last reply by Jim M, -
-
-
- 4 followers
- 18 replies
- 1k views
Hi, could be anyone explain how to use feature Main site elsewhere? ? Some example would be appreciated, thanks.
Last reply by Marc, -
-
- 1 follower
- 6 replies
- 854 views
Is there a solution for preventing individual members from receiving PM. I would like to assign a rule to prevent individual members from receiving private messages from other members. Is there a solution or plugin that can do this?
Last reply by beats23, -
-
- 3 followers
- 10 replies
- 709 views
and now this morning a 500 page intermittently. This site was down as well so couldn't report it then. All my sites. ?
Last reply by Randy Calvert, -
-
-
- 1 follower
- 4 replies
- 564 views
Is this an error, or are you people really saying that a self-hosting license can't use an appropriate private support ticket?
Last reply by Afrodude, -
-
- 1 reply
- 321 views
Hi, I have a problem with deleting the template files that I created, when creating a new template, this directory with files is automatically added to the new one. Enabling template creator mode and physically removing this directory from the server after synchronization still works. There is no way to delete these files and folders, they are restored with every synchronization. wants to delete the __bmw and __bimmer directory and all the files in them.
Last reply by Grafidea, -
- 2 followers
- 2 replies
- 636 views
Getting this in Logs.. Error: Attempt to assign property "timezone" on null (0) #0 /system/Theme/Theme.php(335): IPS\_Member::loggedIn() #1 /system/Dispatcher/Standard.php(63): IPS\_Theme::i() #2 [internal function]: IPS\Dispatcher\_Standard::baseCss() #3 /init.php(902) : eval()'d code(34): call_user_func_array() #4 /ips_2/init.php(902) : eval()'d code(24): IPS\Dispatcher\advancedfooter_hook_includeJSSCSS::baseCss() #5 /system/Dispatcher/Front.php(751): IPS\Dispatcher\swiperslider_hook_includeJSCSS::baseCss() #6 /system/Dispatcher/Front.php(79): IPS\Dispatcher\_Front::baseCss() #7 /system/Dispatcher/Dispatcher.php(110): IPS\Dispatcher\_Front-&g…
Last reply by The Old Man, -
-
- 1 follower
- 12 replies
- 1.2k views
Hey guys, was hoping I could get some help. I cannot access my admincp after I disabled several login groups via the admincp settings. I was getting bombarded with spam and tried to disable all groups from logging in. I think I did this a little too successfully as now I cannot login as an admin. At one point I tried to disable login from one group and it gave me a message that I couldn't disable that group because it wouldn't allow an administrator to login. Hope this makes a little bit of sense. I was wondering if I can change something in the database table that would allow me to login as an admin to the admincp or if there was another option for …
Last reply by Randy Calvert, -
-
-
- 2 replies
- 625 views
I've renewed the invision license and just switched the URL from an old one to a new one. Everything seems to be taken care of through Client Area but on the actual forum, it says that the forum license key is invalid. Please see attached.
Last reply by Jim M, -
-
-
- 2 followers
- 3 replies
- 394 views
Hello, How do I not repeat the same advertisement on page? I created 2 test ads. And I put them both on a test page Circulation is set to "Randomly select an advertisement" But unfortunately one of the ads ends up repeating itself on the same page where it was added, is there a way to prevent this from happening?
Last reply by Jim M, -
-
- 3 replies
- 382 views
Is there a reason for it?
Last reply by Adriano Faria, -
-
- 3 replies
- 628 views
We use Invision Community to provide a forum for our members, who pay us a monthly subscription. When a member cancels their subscription, how do we 'suspend' their forum account? We don't want to delete them in case they renew their subscription in the future. But we do want to 'deactivate' their forum account, so they can't view or post in the forums, until they renew their subscription. How do we do this? (I only see options in the forum backend to 'ban' people, which sounds more extreme than what we're looking for.) Can anyone help with this please? Thank you! 😊
Last reply by Mike Kennedy, -
-
-
- 2 followers
- 7 replies
- 780 views
1. My Email SMTP Provider has notified that our email bounce rate are increasing. 2. We have received a list of bounce emails which we have verified to be from old accounts which for some reasons have abandoned their old emails. Is there any way we can en-mass turn off emails notifications ? Thank in advance.
Last reply by Marc, -
-
-
- 1 follower
- 10 replies
- 1k views
Hi, I noticed (and confirmed here under "Test Posting" too) that auto embedding works for "smaller" SVG (or at least that is a common factor for me), for example: https://upload.wikimedia.org/wikipedia/commons/4/42/Adobe_Acrobat_DC_logo_2020.svg https://upload.wikimedia.org/wikipedia/commons/e/e1/Google_Chrome_icon_%28February_2022%29.svg But "bigger" ones are not detected, for example: https://upload.wikimedia.org/wikipedia/commons/9/98/Microsoft_Edge_logo_%282019%29.svg https://upload.wikimedia.org/wikipedia/commons/e/e1/Thunderbird_Logo%2C_2018.svg [If I upload them to my server under shortened name and insert as "embedded" via HTML Source they display…
Last reply by Stuart Silvester, -
-
-
- 2 followers
- 4 replies
- 663 views
Gallery 500 error after upgraded to 4.7.7 Tested in 2 websites.
Last reply by ThunderBlue, -
-
.thumb.jpg.1d991cdb2cdf5ea30dfda31c7c4b6c4d.jpg)
-
- 3 followers
- 13 replies
- 1.2k views
I have noticed that IPS seems to be very overzealous on auto-embedding content as an image since the last update. This appears to be an issue on self-hosted, cloud, and even here. A link such as https://offtopic.com/ is being grabbed as an image during pasting and just showing as a broken image. This seems to be pretty common for most links. I am on Chrome via Chrome OS (fully updated) at this time and can not confirm if the problem is also on Windows as I am at work.
Last reply by Matt, -
-
-
- 1 follower
- 3 replies
- 789 views
If you attempt to upload Media, it uploads but preview doesn't show and the Tag fails to work too. If you copy the image URL and delete the letters after the image finishes so .png - It finds it. <Code>AccessDenied</Code> <Message>Access Denied</Message>
Last reply by Marc, -
-
-
- 2 followers
- 8 replies
- 853 views
Hi, we have an issue where spanners have managed to get through our filters and then rather than posting on the open forum of managed to post directly to the profiles of existing members. Is there any setting which would allow us to prevent that please? Ideally we would like to prevent that kind of post until the new user had chalked up a certain number of posts
Last reply by Marc, -
-
-
- 3 followers
- 18 replies
- 985 views
A long time member reports issues replying to topics, along with logging issues: Any idea what this could be?
Last reply by Marc, -
-
-
- 1 follower
- 5 replies
- 772 views
I'm not sure exactly what has changed on the UI for what appears to be the data-mentionid but some users notice they can no longer see the names due to poor color choice. It has changed it on all my modified themes (I get it, I'm responsible for those) but even the Default Theme does not show it properly for some users. It works for me, but not everyone. @Malwarebytes Forums Here above I can see the white on blue and quite readable On our themes some see it as this on the Default Theme On some darker themes it look like this now. The names are there, you simply cannot see them unless you select and highlight them. …
Last reply by Marc, -
-
-
- 1 follower
- 14 replies
- 1.1k views
https://forum.paticik.com/topic/4921856-luther-2010-bbc/page/3/#comments We can't use quote messages on this page. It works on the rest of the topics I tried. Any idea why it's not working?
Last reply by Marc, -
-
-
- 1 follower
- 4 replies
- 642 views
I have this message as I am writing, the time on the server is absolutely correct. Any issue related to time zones?
Last reply by Stuart Silvester, -
-
- 4 replies
- 750 views
Hi, I hope I post at the correct forum. When try this option: Save not working, this on live site 4.7.8 Thanks.
Last reply by abobader, -
-
- 1 follower
- 2 replies
- 687 views
It was necessary for the operation of our server, cpanels and other software installs, PHP 8.x had to be installed. After doing so, everything worked except the IPB Forum. Please advise as to IPB ability to operate under PHP 8 and what changes must be made. Thanks in advance for any support assistance.
Last reply by Randy Calvert, -
-
-
- 3 followers
- 8 replies
- 902 views
We have a database where the Title of each entry is a number. It is indicated so in the database field, but the sorting of the database fields is still alphabetical. How can the sorting be forced to be numerical? https://www.bmw2002faq.com/registry/ Thank you, Steve
Last reply by Marc, -
.thumb.jpg.1d991cdb2cdf5ea30dfda31c7c4b6c4d.jpg){kind=avatar}
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-
