Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- 2.4 Upgrade
- Last reply by Cloaked,
23,028 topics in this forum
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- 2 replies
- 897 views
Hello, since the last update, I can not find the button "Immediately" here: So if I set a future date and then I change my mind and I want to publish Immediately I can not do it, I can just shorten the publish date in a less future date. Why is that? That was really useful! Thank you
Last reply by Randy Calvert, -
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- 5 followers
- 37 replies
- 3k views
We upgraded yesterday afternoon to 4.7.8 from the previous version, and since then a lot of our members with older iOS versions, particularly older iPads are unable to post or see pics. Is there a definitive guide to the cut-off version for iOS, iPadOS and maybe even other OSes? Most of the folks with older devices tend to be a bit less technically minded, or unable or unwilling to pay out for newer devices, so it's a tricky issue for us forum owners, and it requires a bit of tact due to the costs involved for the members to continue to use the forum. Mike.
Last reply by Ryan Ashbrook, -
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- 6 replies
- 1.3k views
Hello. I'm getting this error when I try to log into the Admin. This is a new issue, and I haven't had any trouble before today. I haven't installed anything new. I can log in, but after a few moments, it kicks me out. I've tried it on 2 different computers on two different networks. I've tried switching the Trust IP addresses in the ACP, but when I log in to check again, it switches back to the default.
Last reply by Randy Calvert, -
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- 2 replies
- 606 views
Hi, I'm testing an addon and need to review differences between what a logged in members see and what guests see. Edited content and comments are delayed for guests. The delay is many minutes - maybe 10 or more (I've not timed it). This is slowing up testing and was rather confusing at first. Or, is this not how it should be and there is some kind of problem? Thanks.
Last reply by Como, -
- 1 follower
- 7 replies
- 906 views
Getting the following message when I try to install (BIM) Topic Thumbnail from Marketplace after purchase... There was an error installing the resource, please submit a support ticket for further assistance. The System Log shows the following... I have AdminCP access and Admin rights, so no idea what's happened.
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 692 views
Hello, when I go to our forums I am getting a blank white page. I looked in the admin, and everything seems to be operational. I cleared the cache, what else can I do?
Last reply by Marc, -
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- 2 followers
- 6 replies
- 863 views
I'm trying to connect Invision to Constant Contact via Zapier. When I attempt to authenticate with the info generated by Invision, I get the following error: We hit an error adding your new account authentication failed: The app returned "2S290/6". Make sure you click "Allow" or "Accept" on the permission popup Double check your Account has the correct permissions Check out our help docs for more information A couple of months ago, I opened a ticket with Zapier. Apparently they opened one with you guys too, as apparently the integration was written on your side. However, there's been no real movement on the issue that I'm awa…
Last reply by Daniel F, -
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- 1 follower
- 2 replies
- 768 views
You can no longer checkout with PayPal API. TypeError: IPS\nexus\Gateway\_PayPal::_getAddress(): Argument #1 ($address) must be of type IPS\GeoLocation, null given, called in /home/-----/public_html/applications/nexus/sources/Gateway/PayPal/PayPal.php on line 456 (0) #0 /home/-----/public_html/applications/nexus/sources/Gateway/PayPal/PayPal.php(456): IPS\nexus\Gateway\_PayPal->_getAddress(NULL, Object(IPS\nexus\Customer)) #1 /home/-----/public_html/applications/nexus/sources/Gateway/PayPal/PayPal.php(289): IPS\nexus\Gateway\_PayPal->_paypalAuth(Object(IPS\nexus\Transaction), NULL) #2 /home/-----/public_html/applications/nexus/modules/front/checkout/checkout.php(…
Last reply by Stuart Silvester, -
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Pin Content
by Max97-
- 1 follower
- 5 replies
- 882 views
Hey. I know there is an option to implement pinning a comment within a thread (by a mod) and I even found the guide for it but I'm kinda stuck on where I need to go to implement it Thank you in advance :)
Last reply by Marc, -
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- 2 followers
- 21 replies
- 1k views
Someone replied to an older topic. When I try to see his reply, I can't access it: it takes me to the last page of the topic but I don't see his reply. There is no "Reply to this topic..." box at the bottom and clicking the green "Reply to this topic" doesn't do anything. Clicking the "..." icon at the top right of a post to edit it doesn't do anything. Clicking a checkbox to select a post to moderate it selects the checkbox but does not pop up the moderation control menu. I'm missing the footer at the bottom of that page. Other pages of the same topic work as expected, and other topics work as expected. Here's the broken page: https://www.logicprohelp.com/for…
Last reply by David N., -
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- 3 followers
- 11 replies
- 1.2k views
What could be causing this? Is it a bug? 403 invalid_api_key Array ( [host] => mysite.org/forum/ [key] => f54bf5e83e93aacd189aa7e8b10c5ee1 [keyLocation] => https://mysite.org/forum/f54bf5e83e93aacd189aa7e8b10c5ee1.txt [urlList] => Array ( [0] => https://mysite.org/forum/index.php?/profile/99484-membername/&status=240508&type=status )
Last reply by Marc, -
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- 1 follower
- 3 replies
- 669 views
I upgraded one of my sites to 4.7.9 and now the quoted replies don't have the info of time and whom on them. Above is the site that was upgraded Above is the site that is not upgraded. How do I fix this?
Last reply by ThunderBlue, -
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- 2 followers
- 6 replies
- 1k views
Hi, I wanted to test the REST API to issue a warning without using the IPS software. As soon as I add a second parameter to the API, I get an error. I think the API needs to be updated because of the 4.7.0 (or another) version which adds new features, like achievement points. Using only the "moderator" parameter, the warning is issued without any information about the reason (which is normal). API REST $post = [ 'reason' => 15, // Reselling //'points' => 100, // (Optional) Use default reason points //'memberNote' => 'Member MSG', // (Optional) //'moderatorNote' => 'Staff MSG', // (Optional) //'acknowledged' => false, // …
Last reply by ASIKOO, -
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- 2 followers
- 3 replies
- 722 views
Hello, I found this message in my platform: PHP 8.1 Please be aware that Invision Community does not yet support PHP 8.1. Please downgrade your PHP version to the latest release of PHP 8.0 until we have finalised support. I don't know if the message is old! please tell me, which php version should I select?
Last reply by Marc, -
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- 6 replies
- 1.1k views
Hi, I have issue with login to marketplace. Our Marketplace server received an unexpected response from your community. Please ensure your community is up to date and web accessible (localhost installations are not supported) and contact technical support if the issue persists. (server_error)
Last reply by Archerus, -
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- 2 followers
- 5 replies
- 589 views
When dragging some files to a post, users get the message "The application/zip file format(s) are not supported." I believe that it means a preview won't be created - but they can still be attached the file. The message annoys members as we regularly ask them to upload a .zip file. Members complain that we ask them to do something that does not work (when in fact it does). Even the wording of the message is confusing: application/zip is not a file format. Here's a recent comment I got: That's the more polite version of messages I'm getting. Some members are so annoyed they've sent me wordings I wouldn't dare sharing here. There are some angry peo…
Last reply by David N., -
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- 1 follower
- 5 replies
- 925 views
sorry if i asked in anyones post. I have tried and tried and Im obviously doing something wrong. I have latest version of invision on php8 server I create a constants.php file........then ad this <?php \define( 'CP_DIRECTORY', 'my new admin name' ); and change the name of my admin folder to the new admin name. I put the constants.php file in my forums directory. I have an ips focus theme/skin and once I change the new admin name and add constants.php file with code in it. My site goes completely white blank> Any help appreciated, as i really want to hide my admin page from intruders
Last reply by Marc, -
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- 2 followers
- 19 replies
- 1.4k views
Hello, after I have updgrated the latest version of IPS, users have reported there is too much "blank space" in short posts (like one text line only). Example: Is it possible to do something about this? Thank you!
Last reply by SeNioR-, -
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- 2 followers
- 3 replies
- 312 views
Hello, I tried a test account and I receive this message: Oops! You are not allowed to register a user account on this site.
Last reply by Marc, -
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- 1 follower
- 6 replies
- 718 views
It seems that the notifications list is not fully responsive. Longer phrases cause the scroll bar to appear. @Ehren can you take a look at it? Thanks.
Last reply by Marc, -
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- 2 followers
- 7 replies
- 758 views
I find then if set "word filters" it also change if e-mail addresses in member profile. Why?
Last reply by Marc, -
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- 2 followers
- 5 replies
- 929 views
If moving a mp4 file into the editor it says: mp4 is not supported but it does embeds the mp4 file.
Last reply by Marc, -
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- 2 followers
- 6 replies
- 831 views
Hello, I tried to post a long comment for a record created within Pages database and fall into the issue: IPS\Db\Exception: Data too long for column 'comment_post' at row 1 (1406) The database_comment table has comment_post column of TEXT data type which is 65535 in length. Consider changing it to to MEDIUMTEXT or LONGTEXT to avoid such scenarios. Thanks.
Last reply by Marc, -
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- 4 followers
- 17 replies
- 1.4k views
Hello, I am getting spammed with invoices... Is their anyway to block this?
Last reply by Marc, -
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- 2 followers
- 8 replies
- 1k views
Hello, 🙂 After upgrading to 4.7.7 today, I noticed that all new posts containing a link were held for moderator approval. I went in the ACP / System / Settings / Posting and disabled Links Filtering option : I had chosen the « Allow any links apart from the links specified » option. Now I use « Allow any link » and it looks like it’s ok. Have you encountered the same problem ? Thank you 🙂
Last reply by Marc, -
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