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Posted May 4, 20222 yr Getting the following message when I try to install (BIM) Topic Thumbnail from Marketplace after purchase... There was an error installing the resource, please submit a support ticket for further assistance. The System Log shows the following... I have AdminCP access and Admin rights, so no idea what's happened.
May 4, 20222 yr Author Yes it did and is still happening, as just tried to install it again and got the same error message and System Log message. Edited May 4, 20222 yr by Daveo16
May 5, 20222 yr Thanks. It seems that most of the files which were approved on the last days got lost. We’re investigating this right now and I’ll also contact the authors of the affected files so that they’re aware of it.
April 4, 20231 yr On 5/4/2022 at 8:47 PM, Daniel F said: Thanks. It seems that most of the files which were approved on the last days got lost. We’re investigating this right now and I’ll also contact the authors of the affected files so that they’re aware of it. Could this have possibly happened again? Can't install a resource that was approved today
April 5, 20231 yr 10 hours ago, SJ77 said: Could this have possibly happened again? Can't install a resource that was approved today Very very very unlikely, given the previous issue. What resource, and what message is being received?
April 5, 20231 yr 8 hours ago, Marc Stridgen said: Very very very unlikely, given the previous issue. What resource, and what message is being received? Was getting this error "There was an error installing the resource, please submit a support ticket for further assistance." was trying to update an application I paid for in the market place. There was no issue with permissions on server. I solved by uninstalling the resource and manually deleting the folder from the server. Then installed the new version and it worked. Thank you Edited April 5, 20231 yr by SJ77
April 5, 20231 yr Glad to hear that you resolved it. Unfortunately, the steps you took, it sounds like either a single file's permission may have been off or owned by another user/group thus causing you issues. Alternatively, the server simply was having an issue with a corrupted file potentially. Unknown but any rate, glad it's resolved.