Daveo16 Posted May 4, 2022 Share Posted May 4, 2022 Getting the following message when I try to install (BIM) Topic Thumbnail from Marketplace after purchase... There was an error installing the resource, please submit a support ticket for further assistance. The System Log shows the following... I have AdminCP access and Admin rights, so no idea what's happened. Link to comment Share on other sites More sharing options...
Daniel F Posted May 4, 2022 Share Posted May 4, 2022 Did this happen right now ? Link to comment Share on other sites More sharing options...
Daveo16 Posted May 4, 2022 Author Share Posted May 4, 2022 (edited) Yes it did and is still happening, as just tried to install it again and got the same error message and System Log message. Edited May 4, 2022 by Daveo16 Link to comment Share on other sites More sharing options...
Daniel F Posted May 5, 2022 Share Posted May 5, 2022 Thanks. It seems that most of the files which were approved on the last days got lost. We’re investigating this right now and I’ll also contact the authors of the affected files so that they’re aware of it. Link to comment Share on other sites More sharing options...
SJ77 Posted April 4, 2023 Share Posted April 4, 2023 On 5/4/2022 at 8:47 PM, Daniel F said: Thanks. It seems that most of the files which were approved on the last days got lost. We’re investigating this right now and I’ll also contact the authors of the affected files so that they’re aware of it. Could this have possibly happened again? Can't install a resource that was approved today Link to comment Share on other sites More sharing options...
Marc Stridgen Posted April 5, 2023 Share Posted April 5, 2023 10 hours ago, SJ77 said: Could this have possibly happened again? Can't install a resource that was approved today Very very very unlikely, given the previous issue. What resource, and what message is being received? SJ77 1 Link to comment Share on other sites More sharing options...
SJ77 Posted April 5, 2023 Share Posted April 5, 2023 (edited) 8 hours ago, Marc Stridgen said: Very very very unlikely, given the previous issue. What resource, and what message is being received? Was getting this error "There was an error installing the resource, please submit a support ticket for further assistance." was trying to update an application I paid for in the market place. There was no issue with permissions on server. I solved by uninstalling the resource and manually deleting the folder from the server. Then installed the new version and it worked. Thank you Edited April 5, 2023 by SJ77 Link to comment Share on other sites More sharing options...
Jim M Posted April 5, 2023 Share Posted April 5, 2023 Glad to hear that you resolved it. Unfortunately, the steps you took, it sounds like either a single file's permission may have been off or owned by another user/group thus causing you issues. Alternatively, the server simply was having an issue with a corrupted file potentially. Unknown but any rate, glad it's resolved. Link to comment Share on other sites More sharing options...
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