Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
22,929 topics in this forum
-
- 2 replies
- 322 views
Looks like a bug (see attachment). Actually, it acts like one. version 4.1.8.1 upgraded from 3.x
Last reply by Daniel F, -
- 7 replies
- 1k views
Super annoying menu manager bug: I remove the all of the menus from the Menu manager (I'm using a custom navbar and don't want anything from IPS's menu manager there). So I delete both menus/their children menus. "Publish this menu". Then, I wake up the next morning, and the menu is back. Again, I have to go in and delete the menu. I also notice upon updating the Forum application it automatically adds the default menus even though I deleted them.
Last reply by Kevin 7, -
- 8 replies
- 279 views
Hey, I'd like to move my IP.S 4.1 from /IPS to / - how can I do that? Which files / DB entry needed to be edited to force the new URL?
Last reply by Jim M, -
- 1 follower
- 17 replies
- 513 views
Just wondering if anyone has successfully converted back to 3.4 from 4.1? Ive spent to many sleepless nights fixing problems with plugins and the general lack of plugins is starting to get quite frustrating, upgrading to the latest version is seriously a massive regret for me.
Last reply by Ahmad E., -
- 1 follower
- 4 replies
- 257 views
This seems to have happened after the last update. Users can add items to the cart but cannot proceed at Shipping. The Continue to Order Review > button is no longer clickable. You are basically stuck here. I have not made any changes to store or payment settings. Any suggestions?
Last reply by Michael R, -
- 1 follower
- 1 reply
- 266 views
We recently did a test migration from vBulletin 4.2.2 to IP 4.1.5.2, which we were able to complete successfully as far as we can tell. We are now trying to update to the latest version 4.1.8. However, when running the upgrade, it will stop at "Cleaning up tags (Converted so far: 0 out of 0)" and no further progress is made. This was tested on different computers and browsers. We also tried to start the upgrade from the beginning but still face the same behavior. Help regarding this matter is much appreciated.
Last reply by KasperVld, -
- 1 follower
- 1 reply
- 430 views
I think I found a missing index. This query is taking very long and is used to load a users profile page. SELECT DISTINCT index_item_index_id FROM `core_search_index` WHERE ( index_item_index_id IN(66076,66076,1381,66076,66076,66076,66076,66076,84087,66076,66076,84087,3960,3960,84100,83341,81824,83988,83951,51662,83990,82887,82887,84029,82887) ) AND index_author=250 It takes about 15 seconds to get any data. So I added a test index to the core_search_index including index_item_index_id and index_author. Improved the speed of the query to about 0-0.2 seconds. Is this index really missing? Or is it some other kind of problem?
Last reply by mrdiablo, -
- 1 follower
- 1 reply
- 269 views
Where are all these used? Just so I have an idea if the icons are necessary or not. For example the Status box is a bit crowded so I want to remove some buttons from the Small toolbar but this might effect another screen they are useful in. Thanks in advance.
Last reply by Nathan Explosion, -
- 6 replies
- 295 views
I want to have my VIP members to set their own title without the cunt content items. So if members get VIP when at 50 posts or under or higher I want to have option for them to edit the title and other groups aren't in VIP don't get to edit.
Last reply by EmpireKicking, -
- 1 reply
- 285 views
http://tnkscr.net/mI3jhd.jpg You see, I don't want the Gravatar, I only want the avatar below it, I've tried everything, it wont remove.
Last reply by Boomer12, -
- 8 replies
- 282 views
Currently it shows 10 data points in RSS feeds... can it be increase from 10 to 20 Regards Saurabh
Last reply by Boomer12, -
- 1 follower
- 1 reply
- 269 views
According to IPS's migration tool, VB 4.x supports 301 redirects during the migration process. My questions are: 1) Are these for the "friendly" URL's I'm currently using or just the basic vBulletin URL structure that I'm not using (IOW, is it going to only 301 redirect links that I don't even use?) 2) Do I need to set/develop my new IPS FURL structure before or after migration?
Last reply by Boomer12, -
- 2 replies
- 260 views
Hi there, I'm maybe missing something obvious, but how can I stop email addresses being displayed in members profiles? I've had a few complaints. ;-)
Last reply by Lenny Warren, -
- 0 replies
- 251 views
My different album categories no longer have a default image. They appear to be dark and blank. There was a default image for them before the upgrade. Any ideas how to reset this?
Last reply by jucs, -
- 19 replies
- 627 views
Hello i have problem when i try to conver my database from mybb 1.8 Fatal error: Class 'IPS\convert\Software\Core\Mybb' not found in public_html/applications/convert/modules/admin/manage/create.php on line 114
Last reply by PanGlod, -
Anyone can write me chmod for folders?
Last reply by Boomer12, -
- 1 follower
- 3 replies
- 258 views
Hi, as IPS wrotein their documentation: I'd like to build a system like here with categories and tags / labels, too (building a simple blogging system - saves me 30-50$). Is there anyone who has experience with this?
Last reply by Boomer12, -
- 1 follower
- 18 replies
- 504 views
On this site there is following settings: On my site I have following: When someone tries to upload an image of 11 megabytes _ get the following error: Where do I adjust these settings - and how to display it?
Last reply by liviu2004, -
- 1 reply
- 248 views
Hi, i want to know if it is possible to limit the image tag bbcode to only certain members like moderators and admins? Thanks
Last reply by SenGuy, -
- 5 replies
- 247 views
I have a few questions about gallery videos: - how can they be downloaded by the members? I don't see any download button. - is there a way to rotate them (if the video is filmed vertically and appears horizontally in the gallery or the other way around)? - is there any way to make them appear as actual shots of the video on the forums homepage, like the photos are shown? This is how a gallery video is displayed in the forums homepage slider:
Last reply by Kevin 7, -
- 1 follower
- 4 replies
- 351 views
Hello, I'd like to know how IP.S calculates the community reputation of a user. Can someone explain that to me?
Last reply by Boomer12, -
- 0 replies
- 262 views
How to extract exact content from some pages with ips.ui.hovercard ? I have tried but no success :/
Last reply by jeece76, -
Multiple queries
by Guest- 1 follower
- 3 replies
- 227 views
We have just swapped from vBulletin to IPS in the last couple of days. I am finding it increasingly difficult (and time consuming) to find answers to questions the members are shooting at me on problems and questions. I thought I would list some here just in case someone has come across it and found a solution. I've been searching here and googling but unless I can come up with the right phrase it's not giving me what I need? when you click in a post and then the members info is on the right hand side under a round circle picture (for eg) is there any way to customise what information is shown here. We want age and location in there as well. I know you can…
-
- 14 replies
- 476 views
Hello, I've just bought IP.S (Board + Pages) and I'd like to import my data from Burning Board 4.1. So I installed the Converter in my IP.S 4.1 and tried to import and convert my data, but there is no option for Burning Board. In this thread, @Charlie said that it is possible to move and they created an importer. Does someone know where to find it? Cheers, jacboy
Last reply by Boomer12, -
- 1 follower
- 32 replies
- 1.1k views
I think my members are the dumbest on the planet. When uploading images they are using attachments to insert the image they THINK they are uploading to a gallery album. They also do this when attempting to insert a video link in @Mike John's Videos application -- they put the video link in the editor instead of in the Video URL field. Ugghhh. Is there a way I can remove the Insert other media button from the editor there?
Last reply by newbie LAC,
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-
