Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Issues after server migration
- Last reply by Marc,
23,026 topics in this forum
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- 1 follower
- 4 replies
- 280 views
Hello, I've been trying to install the footnote plugin for CKeditor. As someone with a fair amount of this kind of knowledge but who is also scared of breaking something in the IPB install, I've been searching in vain for the exact information I need. The attached image below shows the instructions; I get extracting the files into a unique folder name, but I am not 100% sure where to add the config.extraPlugins code line. Is that config.js in the CDeditor directory? It's somewhat maddening that their website tells you everything to do except which file to modify, which would be great for those of us who know what we're doing but who aren't familiar with CKeditor!…
Last reply by LiquidFractal, -
- 0 replies
- 232 views
Hi, We are big on getting to know our members / customers. With all the data collected on the forums / pages etc is there a CRM tool that can allow us to track and get a better understanding of each member. We want to build a profile on that member and then provide specific content or marketing. Such things as pages visited, topics viewed, posts, logins, messages etc. There doesn't seem to be anything in the market place and the usage of data and getting a 360c of your member / customer is vital going forward to create engagement and avoid churn. Look forward to your answers and thoughts ? Julian
Last reply by Julian Jenkins, -
- 3 replies
- 280 views
I like the fact that IPS now has it's on responsive grid. I'm wondering how I can get the grid to properly wrap. I was reading the documentation and it stated that it will only wrap the grid if the spans are all equal. How does one get the spans to wrap properly with different spans? <div class='ipsGrid'> <div class='ipsGrid_span3'>{template="widgetContainer" group="pages" app="cms" params="'col1', $widgets, 'vertical'"}</div> <div class='ipsGrid_span6'>{template="widgetContainer" group="pages" app="cms" params="'col1', $widgets, 'vertical'"}</div> <div class='ipsGrid_span3'>{template="widgetContainer" group="pages" app="c…
Last reply by TAMAN, -
- 1 follower
- 13 replies
- 383 views
Hi everyone, I'm building a homepage and I'd like to have some dynamic images with links on the frontpage. http://beta.artofwargaming.net is the current page. I'm trying to duplicate (to the best of my abilities) my current homepage - https://artofwargaming.net The top part of the page has dynamic images pulled from articles. When new articles upload, the featured images/news changes and basically pulls the most recent 3 stories. Is it possible to do this via code in conjunction with the built in database, or would I need a plugin? As always, thanks for the help.
Last reply by joshuaj, -
- 0 replies
- 249 views
Greetings, I have a gallery that is not view-able to regular members but the images within the gallery are. If they are linked to an image/video they see the image, but the carousel allows them to navigate the entire gallery. How do I disable this? Thanks! EDIT: This custom theme CSS will work for now but any tech savvy users can easily bypass this: #elGalleryNav, #elGalleryImageNav{ display:none; }
Last reply by Robert Krum, -
- 0 replies
- 327 views
Hi! I've make for myself a small plugin "cookie consent" and it work as expected except when i delete cache from support tool... Block of code 'content' => '<script type="text/javascript" src="{resource=\'plugins/script.min.js\' app=\'core\' location=\'global\'}"></script>', with *.min.js inside resource folder: <resources filename="script.min.js"> then, in source i see right my code, but if i delete cache remain only empty script tag: from: <script type="text/javascript" src="https://laltroweb.it/uploads/set_resources_**/script.min.js"></script> to: <script type="text/javascript" src="">…
Last reply by ipbfuck, -
- 1 follower
- 0 replies
- 242 views
Since the upgrade to 4.1.x I have been trying to stop a ton of errors in my server error logs relating to Google apparently looking for the old 3rd party arcade we used to have. I assume it found the link in an old crawl. The Arcade is gone and removed from my server. [error] [client 66.249.64.230] File does not exist: /home/xxxxxxxxx.com/arcade I have a added link on the menu that I added to another standalone Arcade on another hosting account but that shouldn't be the one popping this error as it is a totally different url and server. I have no forum on the server the arcade I'm using is on. the error above is my current forum. I thought this was an old link tha…
Last reply by Windwalker222, -
- 3 followers
- 5 replies
- 324 views
HI, I am new to the forums community software we purchased and was wondering is there is a way to backup the last instance of the site before we proceeded with upgrade ? if not what are some suggestions on how to backup? please be elaborate since i am not a software person and would need to convey the same to our sys admins. Thanks so much in advance .
Last reply by Poojitha, -
- 1 follower
- 10 replies
- 334 views
is anyone able to tell me how I can address the CSS for the margin/padding on secondary menu items? I want to narrow the gap between the items. Thanks in advance.
Last reply by abetts, -
- 1 follower
- 5 replies
- 807 views
I'm new to this company, and am using the cloud-based 40 version. Is there a way to turn off the ability for guests to look at members profiles, and still allow them to see some of the topics? I've looked at all the guest permissions, but don't see away to turn off profile views. Thanks.
Last reply by KentT, -
- 0 replies
- 247 views
When I try and upload any plugin to the admincp, it will crash the page and the website. I don't know any workaround or fix, and I'm hoping someone could be of assistance, Thanks
Last reply by ciaran Cahill, -
- 0 replies
- 243 views
Im looking to properly add a background image to my forums. What is the best way to do this so it looks proper?
Last reply by The Skyforge, -
- 2 followers
- 1 reply
- 232 views
Hi, is there any way to merge the 1st and 2nd post of a topic? At the moment it can't be done because the first post has no checkbox. It would also be great if I could delete the first post of a topic and the second becomes the first.
Last reply by Apfelstrudel, -
- 1 follower
- 2 replies
- 259 views
I want to insert the user hovercard template into a PHP page. In an HTML page it would be done like this: {parse template="userHoverCard" group="global" params="$author"} This produces an error when inserted in a PHP page. How can I correctly include templates like this in PHP, in IP.Content?
Last reply by newbie LAC, -
- 1 reply
- 292 views
Whenever I login to my account and visit "mydomainurl.com/forums/" it automatically logs me out. It only does this when I visit the main page on that specific url. Meaning, I can visit topics and anything else on my forum as long as the url isn't just "mydomainurl.com/forums/". After the initial login I'm able to visit the main page just fine because the url is "mydomainurl.com/forums/?_fromLogin=1". But the moment the link is just "mydomainurl.com/forums/" it automatically logs me out... This problem is only happening on Google Chrome, not entirely sure why.. was very sudden as well, I didn't even touch anything that would cause this. …
Last reply by Fatal Resort, -
- 2 followers
- 10 replies
- 685 views
I want to build a custom grid for my front page but every time I save it and try to add blocks in the page builder it allows me to add them but they do not appear on the front page. Do I need to do something to add more widget places? <div> <div class='ipsGrid'> <div class='ipsGrid_span6'> {template="widgetContainer" group="pages" app="cms" params="'col1', $widgets, 'horizontal'"} </div> <div class='ipsGrid_span6'> {template="widgetContainer" group="pages" app="cms" params="'col2', $widgets, 'horizontal'"} </div> </div> </div> <div> <div class=…
Last reply by Morrigan, -
- 2 followers
- 0 replies
- 229 views
Hi, I am making my first steps with this software and I am trying to configure the editor. I just added successfully an additional syntax-highlighter. Now I want to modify the defaults for the "CodeMirror"-module. I'd like line-numbers to appear and to activate code-folding (like demonstrated at "https://codemirror.net/demo/folding.html"). But I am not sure where to start. The CodeMirror-documentation directs me to a function call of "fromTextArea" so specify the new defaults, but so far I could not find this call. I think that I am looking at the wrong end. Anybody here to point me into the right direction, please? :-) best regards, Dany
Last reply by Daniel Wolf, -
- 2 followers
- 3 replies
- 329 views
Hi fellow IPS users, anyone know where do I need to put code to have this enabled for the site? Thanks for help! Regards, Igor
Last reply by Marius, -
- 3 replies
- 323 views
I submitted this to support, but I wanted to see if anyone else had this issue and if there is a quick way to resolve it? No standard users can submit a reply to a topic or submit a reply to a PM. When they click submit, the button will say saving data then immediately go back to the submit button. However, no data is submitted. This appears to be impacting non-admin members. Admins can reply, but non-admins cannot (e.g. users in the standard "members" group). I used the support tool to disable all plugins and applications and it still did not work. I also used the IPS Support theme and it failed. I tried in multiple browsers as well. This used to work, but something…
Last reply by Lord Balandar, -
Editing the Footer
by Guest- 1 follower
- 7 replies
- 394 views
Hey. I've been toying with forum code for awhile now. I want to add headers and paragraphs to the Footer and start "orginizing them" but im not sure how to do it. I'm not experienced in PHP but i do not HTML/CSS. I've looked at Core - Font - Global - Footer but the code is a mix of several things. Anyone can advice me how i can add Headers, Paragraphs, links and such in HTML inside the forum in an easys way or there is no way for me to avoid it and employ/use the expertise of PHP programmer?
Last reply by Square Wheels, -
- 0 replies
- 252 views
I'm in the process of converting an OLD static HTML (created in the dinosaur FrontPage) site that included a Snitz forums community to IPS. IPS Services has converted the database once to date, and we're working on the last identified issue of paid subscriptions. Meanwhile, I have another group working on converting the 1500+ static pages to Wordpress, taking advantage of Wordpress' ability to import HTML. I should be able to start reviewing that conversion shortly. Then, I'll want to import that data from the Wordpress database to IPS4. Note that this does NOT include any user data, comments, etc. -- just static content, templates, navigation and breadcrumbs. Has a…
Last reply by KentT, -
- 5 replies
- 523 views
I moved from IPS Community in the Cloud to a self-hosted dedicated server via OVH. I have an experienced sys admin and I'm 100% sure at this point it's not a config etc error. Many images since moving have been broken. How can I fix this? Would this plugin help?
Last reply by Hunter Lyons, -
- 0 replies
- 234 views
Not sure what happens on a client's board. This is the FORUM permission: And this is the global GUEST permission (Members -> Group): It is enabled! Why can't I check the value on forum permission ?
Last reply by Adriano Faria, -
- 0 replies
- 223 views
9,800 topics +/- They were archived. Ok, I disabled it and pressed the YES button to unarchive but there's no indicator anywhere on ACP of how things are going. Not a background task on dashboard or a task running. How can I know if it is REALLY unarchiving and how can I see the % unarchiving ? The guide simply repeats the description of ACP: Tells nothing.
Last reply by Adriano Faria, -
- 2 replies
- 275 views
I'm searching ACP for the uploads directory path and cannot find it anywhere. It used to be here, wasn't it? Or not at all in 4.* and I'm confused? I see there is a directory with the name "forum\uploads" on my linux server. I mean, the directory structure looks something like this: - forum --- uploads - forum\uploads This is not normal behavior. Might have been caused by my upgrading the forums on a windows machine and copying the result to a linux server. I don't know, but it's the only explanation I can think of right now. It's causing the site and ACP to load without stylesheets, javascript, etc.. I have tried manually moving its contents int…
Last reply by Ofra Yechiel,
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