Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.6k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,018 topics in this forum
-
- 1 reply
- 265 views
When I click on the Update Available tag under System in ACP>Applications, I get taken to an error page stating " 2S107/1 The page you are trying to access is not available for your account. " Is this correct, or an error?
Last reply by AndyF, -
- 0 replies
- 203 views
For some reason, when new members sign up to my website and buy access to a recurring membership the membership automatically expires after only one day (renewals of the memberships are set to occur every day). why is that? When I go to each member though the administration panel there is a check box under 'purchase settings' that says 'does not expire'. It is currently un checked for each member. How do I activate that option automatically? thanks for your help
Last reply by Globalsportconcepts, -
- 1 reply
- 275 views
The pricing on IPB cloud is tied to the number of simultaneous users online. I'm on a very tight budget for what is essentially a vanity project. So I would like to cap the number of users at my maximum so I don't ever get charged for having too many simultaneous users. Is there a code to block new users and guests for accessing site when you reach a certain number? Thanks
Last reply by Harry Douglas, -
- 3 replies
- 260 views
I seem to be getting this error when upgrading an older site I had converted by IPB years and years and years ago. My question is can I proceed safely with this disabled? Can I also remove this? Thanks
Last reply by DesignzShop, -
- 0 replies
- 192 views
I am running 4.1.17 and I can see RSS feed creation feature in IPB Admin Panel. I tried to create a new RSS feed for the topics of my forum. 1) The problem is it displays the RSS feed sorted by Topic Posted Date, but I need it to display based on latest reply date. 2) Max number of RSS items possible is 100. But I need 150 items. Can you please tell me where to edit and get these done ? I am open to editing of source code files. Thank You !
Last reply by Surendra.S, -
- 2 replies
- 275 views
Hey guys so my members have been running into some bother with a custom group, they cant seem to download anything from my site it displays this error code? : Error code: 1D161/3 Do any of you guys know how to fix this Regards
Last reply by Adriano Faria, -
- 2 followers
- 1 reply
- 283 views
I've been following this thread In order to set up our homepage to show a stream of activity. It defaults to 'All Activity' which in the stream settings has 4 or 5 options to refine. However, we'd like to select the default homepage "All Activity" stream to show a customized stream instead. Inside the Streams options you can finely tweak and dial your own custom streams. Does anyone know if it's possible to use one of those custom streams in place of the "All Activity" default that one gets when select 'content discovery' as your default application module?
Last reply by opentype, -
- 0 replies
- 224 views
Hallo, while uploading a pdf-file in a post I got an error message There was a problem processing the uploaded file. Please contact us for assistance. It make no difference if i save to database or filesystem. The pdf is small. 557kb I enlarged the attachment size to 50mb and every thing was fine. But after the update IPS and php we can attach no more attachments. Need help. Thanks Olaf
Last reply by Olaf Renk, -
- 2 followers
- 3 replies
- 351 views
I noticed the color picker with fewer colors, but I used to be able to right click a topic title and it produced an editable box where you could change/modify the title. Has that been removed? It no longer works since upgrading.
Last reply by rgf100, -
- 1 follower
- 6 replies
- 354 views
Signed up thinking there is a resident chat function, but learned it is being discontinued although still listed on marketing brochure/website. I have cometchat, but there is no documentation that I can find on installing cometchat on IPB Cloud. Can someone help. I installed on a rival hosting and it was a piece of cake, but can't seem to figure out on IPB. Thanks.
Last reply by Harry Douglas, -
- 1 follower
- 7 replies
- 291 views
Hi I am looking into setting up a non-profit. Although products are likely, donations are definite... my question is about hooking up the commerce module to paypal donations. Their donations button allows for creating monthly donations, but I plan to reward those giving monthly donations and I hop to do it via the invision commerce module. Is this at all possible? If i create a member group, can I create a monthly donation subscription via commerce that will assign members to that group? I know I can do this with subscriptions that are not donations. If this is not possible... are there any other possibilities I should look at? Monitoring monthly paypal don…
Last reply by Songstuff, -
- 0 replies
- 218 views
Right now if someone clicks on an advertisement on my forums, the ads website opens in the same window as the Board, instead of in a separate Window/Tab. Is there an adminCP function that can set ads to open in a separate window? (These Ads are placed using the native IPS Advertisement functions/section.) I can't seem to find any. Thanks.
Last reply by Allen Bradford, -
- 1 follower
- 13 replies
- 510 views
After upgrading, nobody's flag is showing in their profile. It looks like the wrong variable is passed - everyone's country icon is {key}.gif Ideas? Thanks
Last reply by Adriano Faria, -
- 1 follower
- 1 reply
- 260 views
...without letting them access things like the AdminCP? All I want to do is make a group of Admins/Mods and give them the ability to lock/merge/delete/etc threads, warn other members, see IPs and basically all mod-related stuff, but I can't seem to find a way to give them any powers outside of making them actual "site owner" admins and letting them access the AdminCP, which is not something I want to do. Please aid me.
Last reply by opentype, -
- 1 follower
- 0 replies
- 260 views
Hi, I recently moved my forums to a new server (PHP 5.4->PHP 7.0, Apache to NGINX), and today I decided to test if registration is working properly. Unfortunately, I found a problem I can't resolve myself. Once 'create my account' button is pressed the page reloads only to tell the user that the username is already taken. No verification email is sent to entered email addresses either. The strange part is that new account is added as a member, despite the requirement for email verification. Before submitting the form and after: Members are added to the database, despite shown error. Also, for some reason IPs are wrong. …
Last reply by WhyCry, -
- 0 replies
- 219 views
Greetings. I am not exactly sure where to put this, so apologies in advance if I'm in the wrong section. I currently have a drop-down selector box with a bunch of states listed (Australia) and want to know if there is an automatic way (without going via subscriptions) to link a particular selection to a state secondary group. As an example, if a member lives in Queensland (QLD) and selects this option from the drop-down box, I'd like for them to be added to the QLD group as a secondary option. Is this at all possible, or am I living in a fantasy world? Regards, ClubCuddly.
Last reply by ClubCuddly, -
- 0 replies
- 214 views
Can anyone tell me where I can edit the email wrapper background color?
Last reply by AlexWebsites, -
- 1 follower
- 0 replies
- 227 views
Is anyone running IP Downloads and serving the files from above of the Public_HTML level? I want to have IPB store and serve files from that level, but not sure if uploading, importing or downloading will stop working if I try this. Changing the setting and waiting is not an option because of how many files i have.
Last reply by Phillyman, -
- 0 replies
- 242 views
Hello i want modify mail theme for commerce, when customer buy product from commerce he receive this mail, but i want add some written and link need modify theme mail : Transaction Approved ? or this mail theme is other ? thanks Hi XXX, Thank you for your order at Forum. Your payment has been received and approved. — Forum Order #2725 View Order NEW description + new link
Last reply by krikri89, -
- 0 replies
- 227 views
I can't seem to find a way to do it.. must be missing something!
Last reply by markymids, -
- 0 replies
- 228 views
On Firefox I get handles around my images to resize them if I want, I do not get that option on Safari & Chrome. Does anyone know why? I know you can double click on an image, but it doesn't seem to let you make it bigger by doing that. Big plus for Firefox users.
Last reply by markymids, -
- 1 reply
- 211 views
Right I'm wondering is there a specific Way to show an Article in a block?
Last reply by TAMAN, -
- 1 follower
- 6 replies
- 482 views
How can I Disable the Invis Log in
Last reply by DustyDevil, -
- 3 followers
- 5 replies
- 295 views
Dear, We are running the webhost with SSL ( https://www.ssllabs.com/ssltest/analyze.html?d=duken.nl ) The most pages are secure like: https://www.duken.nl/forums/home/ / https://www.duken.nl/forums/discover/ etc. But some like: https://www.duken.nl/forums/ are not. They don't have the green SSL lock but the information icon. Is there a way to fix this? Thank you, regards,
Last reply by The Old Man, -
- 1 follower
- 5 replies
- 296 views
Hi guys, I'm having issues with the notification string about several new posts on a topic, more specific on this one: {!#[?:%s commented on]} %s It looks like this: However it is listing 3 users without any space or commas, it should be "Faiyez, Estrabul, Pablosamo commented on...", this is the default string, I have not translated it, any idea on why it is not working? Has any other string affected it? Thanks!
Last reply by Jed Rosenzweig,