Technical Problems
Run into an issue and need help from the Invision Community Team?
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Classic self-hosted technical help
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Problems related to your server or other classic, self-hosted edition issues.
23,028 topics in this forum
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- 1 follower
- 1 reply
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Hi, This is regarding the Pages (cms) app. We have a couple of databases with the review option enabled. Now, when I try to answer a review, at the front-end everything seems to be working, but the answer isn't saved in the database (I know because the review_author_response row in the cms_database_reviews is NULL for the review I replied to). I tried with thee default, unmodified theme, to the same result. It was working before when we were running an older version of IPS, but this issue only came to my attention today, when I tried to reply to a customer. Thanks!
Last reply by Adriano Faria, -
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Last reply by AlexJ, -
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If default theme is edited, how to install clean default theme?
Last reply by Jim M, -
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For my license key at the acp site .. Your license key is not recognized. You can try to refresh your license data or enter a new key. If you cannot resolve the problem, please contact technical support for assistance. is the one i have to ipboard and will have to be renewed the 23 august
Last reply by Ryan Ashbrook, -
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After updating to 4.7.10 we're finding that YouTube embeds are failing, showing a blank box. Digging into the elements, the src is being set with "data-embed-src", if I change it to just "src" the iframe works. In one example, I used the wysiwyg editor to manually insert an iframe as follows: <iframe allowfullscreen="" frameborder="0" id="UIDREMOVED" name="fitvid0" src="https://www.youtube.com/embed/example?rel=0&showinfo=0&color=white"></iframe> As you can see the source is defined with "src". This is correct and works. However when the page loads, something is changing that tag to "data-embed-src": <iframe allowfullscreen="" …
Last reply by The Britain, -
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Not sure if this qualifies as an actual issue/bug, but when opening the account menu on a mobile phone the box with the rank progress looks somewhat off. Shouldn't this have the same width like the menu itself (without the x button in the top left corner)? Also the rank progress box lies above the menu itself, so one has to scroll in order to get to all menu entries – something not everyone is aware of, so some functionality might be missed. For example in the screenshot you don't see that there is an option to log out of your account.
Last reply by Jim M, -
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- 26 followers
- 300 replies
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IPS Sitemap generator using special database table source for refreshing - core_sitemap. Primary search engine source of sitemap is url https://example.com/sitemap.php which is list of sub-sitemap files. You can see list of that files proceed for this link. Each of that file contain no more than 1000 urls to specail pages (profile status, topic (without number of pages or comment) and other elements, with supported sitemap as core extension). One of our case is forum with more than 100k topics, more than 4.2kk posts and more than 6kk users. So with simply math we have 5214 sitemap files (you can simply count number of that files with command select cou…
Last reply by Fast Lane!, -
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- 3 replies
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Anyone else having this issue of the Twitter timeline not working? Not seeing the tweets from twitter show up. I already submitted a ticket, just wondering if anyone else is having this issue? I did have it installed before and it worked great. I removed it about a month ago and wanted to re-install it, now it doesn't show the tweets. Is this set-up as a task either? Just incase someone from staff sees this. Ticket number #73099
Last reply by Jim M, -
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- 12 replies
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I searched without success for an explanation. I have set up my gallery, and for each image in any gallery, is that set of 5 stars. I assume it is to rate the image by viewers but it is not responding at all. Am I understanding the system wrong? Or do I have to set something differently? I did check permissions and every group is supposed to have access to the rating.
Last reply by McLouis, -
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- 4 replies
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Hey all. I migrated my site to Hostinger last week, and everything went smooth - or so I thought. I cannot access my Admin CP due to the credentials not being correct. Where do I need to go to find what my actual credential are in the database? Can I do that and change it from there? I have copied and pasted some of the support I received from them, but they really haven't offered anything that works yet...Some of the correspondence is in italics below. I do understand now that the .htaccess from the old host would not necessarily be carried over in migration. You should typically be able to reset your admin panel password via the forum software itself. The spe…
Last reply by Jim M, -
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- 5 replies
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I cannot seem to figure out how to get ratings out of 5 stars to be interactive, or even just set by one user for items when reviews are not enabled. If reviews are enabled they allow star ratings, but if they are not there is no interactivity on the stars at the top of the article. I've checked group permissions, database permissions, forum permissions to no avail. I must be missing something obvious?
Last reply by Rick Vasquez, -
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- 1 follower
- 5 replies
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hi, I've noticed spam/abuse emails bouncing back in my inbox due to members failing validate their accounts in the last few weeks, so i looked into it and can page after page of russian based ip addresses attached to probably comprimised email addresses, however the IPB spam filter that I'm paying for is not doing about it, surely you can notice when countless russian ip addresses are being used to sign up ?? is there any way to BLOCK russia entirely using IPB ? thanks in advance for any ideas... cheers
Last reply by anyweb, -
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I do prepare threads ahead of time, and occasionally, I will publish them before the scheduled time. Usually, it is just a few hours sooner, but sometimes, it can be a couple of days. Today, I noticed that one such thread that was published before the scheduled date still shows the scheduled date (which is on the 9th). I cannot see where to change that so it would make sense. Can you point me to where to change the published date?
Last reply by Marc, -
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- 2 followers
- 3 replies
- 567 views
Hi, I noticed that my Unread Content link is missing even in the default IPS theme. I refer to the one that shows near 'Mark site read' below the search input. I checked and couldn't find a reason for it, but this was weird... It shows as normal in the list of Streams but when I clicked on the pencil icon, the title of the stream was empty despite it being a required field. So I clicked on the option to Restore Default Streams and this fixed the missing Stream Title for Unread Content. The default stream is still Unread Content: However, even after clearing the cache, it is still missing on the front end.
Last reply by Marc, -
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- 1 follower
- 7 replies
- 708 views
That’s how it shows up on my board: I can also see the same thing here on IPS:
Last reply by Adriano Faria, -
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- 2 followers
- 5 replies
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Hello, i copied my old website before it was deleted and i would like to upload it here but i don't know how or where. I have about 40 article files and many more, but I would also like to upload my old theme there. Can someone help me?
Last reply by Randy Calvert, -
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- 2 followers
- 3 replies
- 555 views
Hi IPS, Set theme to use fluid width and configure it to e.g. 65%. Now add sidebar in storefront and go to browse the page in chrome or safari on lower resolutions < 1100px. Header is getting stuck at certain width where main wrapper keeps going. It looks like it would behave like would not see extra width of sidebar. The fastest way to reproduce it is Safari.
Last reply by PatrickRQ, -
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- 2 followers
- 6 replies
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Hi IPS, Would like to report inconsistency of widgets box behavior with general pattern when going mobile. When you add a widget to main column of the forums and go mobile the widget is still boxes, while other forum areas go full width. The behavior of other, non-widgets areas is great on mobile because it gets wider, without losing space unnecessarily. Can you improve widgets to behave the same? It applies to all widgets.
Last reply by PatrickRQ, -
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- 1 follower
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I have Android 13. I noticed that if we don't set the iOS Startup Image (start screen for Apple), we can't install the PWA application. Recently there have been problems with the configuration of the iOS screen, so I suggest moving the meta tag <meta name="mobile-web-app-capable" content="yes"> <meta name="apple-touch-fullscreen" content="yes"> <meta name="apple-mobile-web-app-capable" content="yes"> before {{if \count( $apple )}} After this procedure, the browser detected the application. Referrer: https://stackoverflow.com/posts/27951414/revisions
Last reply by SeNioR-, -
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- 2 followers
- 6 replies
- 696 views
Hi IPS, The template of file view in Downloads app does not go to full width. It still sees the sidebar area even there is no element in the sidebar:
Last reply by Marc, -
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- 2 followers
- 1 reply
- 570 views
Hi IPS, If you set theme to use fluid width the header on tablet/mobile devices is affected. The logo and hamburger menu are displayed considering the max fluid width instead stick to left and right edges of the screen hat looks awful. On desktop it is fine but on mobile it can make the logo/menu centered at certain settings, e.g. 65% of fluid width.
Last reply by Marc, -
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- 3 followers
- 16 replies
- 1k views
I've noticed that the item count in notifications gets unusually high for no good reason. I'm not sure how it counts for items like new topics requiring approval. In that example, I had only 1 new topic requiring approval, but the notification states there are 85 of them:
Last reply by David N., -
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- 1 follower
- 1 reply
- 322 views
The requested URL was rejected. Please consult with your administrator. Your support ID is:
Last reply by Marc, -
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- 2 followers
- 8 replies
- 705 views
Hi, I've noticed that the cookie window for acceptance still pops up from time to time. As if the information about cookies was short-lived yesterday I confirmed the cookie, today I go in and the window appeared again, whether on a computer or on a mobile device.
Last reply by Marc, -
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- 1 follower
- 6 replies
- 604 views
Help me 😞 Hello I have a problem because I want to change the address for my license because I changed it, how can I do it? There seems to still be an installation of Invision Community at the URL on file. Before you can change the URL, you must first remove the existing installation.
Last reply by Marc, -
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