Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- Default theme broken after upgrade from 4.4 to 4.7 (latest)
- Last reply by Jim M,
22,825 topics in this forum
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- 1 follower
- 6 replies
- 270 views
Having a problem with when members are trying to post link to facebook/twitter etc my forum address posts this in spite of fact that there is content on board. Got to be something silly but got me stumped,anybody please help Board is at http://petsnwildlife.uk/ Posting like this
Last reply by mfahl, -
- 1 reply
- 217 views
hi i am still using V3 of forum software, and since month or longer fb auth is not working anymore. there shall be an easy fix for this .. any ideas ? p.s. we plan to migrate to v4 but only in 3-6 months. error message: Sorry, you don't have permission for that! [#1090091] An error occurred while trying to authorize this Facebook connection
Last reply by sweethoney, -
- 3 followers
- 1 reply
- 242 views
Hello ! Is there a setting which allows to show the beginning of an announcement's text ? I only see the title, and bellow the firts word, then three dots, on my board : Thank you !
Last reply by opentype, -
- 1 follower
- 1 reply
- 212 views
Greetings. Today I saw a user logged in, I know he is using multiple accounts So I wanted to know more about him. I clicked on the option "see the full users list" using the admin account on the index page and the Block "who's online" and I could copy the ip. He was logged in with 1 specific IP. Then I logged in the Admin CP and used the option: Members - IP address Tools and pasted the IP in IP Address Lookup. I got 0 results and according to the block, that user had been logged in. Could someone highlight me a little more about this issue ? Thank you
Last reply by gabs007, -
- 1 follower
- 2 replies
- 184 views
This might be a really stupid question, but I'll have a go anyway; I'm in the middle of upgrading from 3.4 to the current version of IPB and was asked to run a manual query ALTER TABLE ibf_forums_posts DROP INDEX post; I'm running this query now, but it seems to take forever. How long should such a query take to finis? I understand it is depending on the size of the table, but are there any guidelines/indications you can give?
Last reply by ssolstad, -
- 2 replies
- 280 views
Hi, i would like to know how can i replace this image in the admin login. I have copyright removal licence (for which i've paid a small fortune) so i don't want this pic there. Do you have any suggestion? Is this in any editable template? Regards
Last reply by xtech, -
- 1 follower
- 1 reply
- 250 views
Hello, I Know IP. Pages App Is Used To Create Third Party Services Page, But I Would Like To Know How They Created It ? and How did they have the categories on Top Of The Page ? Help Will Be Really Appreciated Reference : https://invisionpower.com/third-party/providers/
Last reply by Cyboman, -
- 1 follower
- 3 replies
- 266 views
I get odd formatting problems when trying to transfer texts from MS Word (in this case Word for Mac 2011 v.14.6.9) onto our forum. On the screenshot the upper lines are from the original in Word, the lower as they appear on the forum. The bold underlined headline has acquired link status (with a null link) and sometimes on the texts underneath the link spreads across the whole line. The indents have not transferred. It makes no difference if one transfers the text by copy and paste direct from Word or by using web page preview in Word and then copying and pasting from the browser. The problem was not present under IPS3 but appeared after upgrading to IPS4 a few weeks…
Last reply by WJWM, -
- 1 follower
- 1 reply
- 226 views
Hi, when you add images attachment on a forum post, then view it on mobile and 'click' on image with your finger, what is is supposed to do ? On my install, it loads the image directly. It doesn't open a lightbox like on desktop. Is it the intended behavior?
Last reply by Joel R, -
- 1 follower
- 5 replies
- 281 views
Hi There Everyone, I would like to use the staff page as a member page. Is there a way to change the name of the staff directory? Thanks!
Last reply by Pete T, -
- 2 followers
- 8 replies
- 241 views
Dear, We have a lot of tutorials created with pages. We update and renew this tutorials when a product is changed. The creation date stays the same of the edited page. Example: We create a tutorials how to change background for Windows 7. We renew this to Windows 8 and then Windows 10. But the creation date stays on 01-01-2007. When a user search on Google how to change a background it shows a page created on 2007. How can we change this? Can we modify the creation date on a easy way? Regards,
Last reply by Duken, -
- 1 follower
- 8 replies
- 531 views
Hi all, Is it possible to rename the 'Staff' page? and if so please could you point me in the right direction. Thanks in advance! Simon W
Last reply by Meddysong, -
- 4 followers
- 1 reply
- 265 views
To use the new Media Promotion feature, we need to add 2 new permissions to our Facebook app. Publish_pages and manage_pages. How did you set up those permissions for facebook review process? They even ask for a screencast. Can someone that successful was approved, show the screencast used?
Last reply by David.., -
- 2 replies
- 272 views
Hello, I have setup a paid icloud setup. I like the software a lot. At least the community part. I think it's unbeatable. The amount of feature integration is amazing. However, I have a problem with the "publishing" experience aspect of the product. I know it is mainly a community suite, but I expected more in the publishing aspect. My basic need: get a custom page with a feed from a blog or forums. I wanted in this feed to display not only posts titles, but as well as content of articles with images. This is basically what you can do in any wordpress or any publishing suite. I can't with ipb. For example a blog feed, each post is curiously prematurely t…
Last reply by clearvision, -
- 1 follower
- 0 replies
- 224 views
When I update a new version in Downloads and want to edit the file info. I must save two times. And that means the customer get two mail instead of one.
Last reply by jcdesign, -
- 0 replies
- 233 views
Hi there, how can I change the secondary group of a member with the rest api?
Last reply by knightsystems, -
- 3 replies
- 365 views
Is there an option to change the acp menu in acp ? i want to put "system" first and "badges" second
Last reply by Theodor Bojoaga, -
- 1 reply
- 249 views
Hi, I am wanting to find out how many emails my board is sending . Is there anywhere I can see this? Thanks, Ben
Last reply by MADMAN32395, -
- 2 followers
- 2 replies
- 298 views
Is there an option to display all TAGS (Tag Cloud) in a page ? (or) at least the frequently accessed tags ?
Last reply by Joel R, -
- 2 replies
- 270 views
Hello guys. I have this: <a rel="nofollow" href="http://mywebsite.net/?do=form&d=4" data-ipsdialog="" data-ipsdialog-remotesubmit="" data-ipsdialog-flashmessage="Thanks!" data-ipsdialog-title="Create record" id="myid">Create record</a> Is working fine, but I would like to go to the article once I have clicked the send button. How could I do this? it will be difficult? Thanks in advance.
Last reply by Heosforo, -
- 0 replies
- 235 views
I'm trying to edit the recent posts sidebar to include in the hover over "title" tag the forum in which the topic is posted. In the example below, the Forum Title would replace the Topic Title in the "title=" tag. {{if !empty( $topics ) }} <h3 class='ipsWidget_title ipsType_reset'>{$title}</h3> <div class='ipsWidget_inner latest_posts hot_spot'> <ul class='ipsDataList ipsDataList_reducedSpacing'> {{foreach $topics as $topic}} <li class='ipsDataItem{{if $topic->unread()}} ipsDataItem_unread{{endif}}{{if $topic->hidden()}} ipsModerated{{endif}}'> <div class='ipsDataItem_main'> <a href="{$to…
Last reply by AVSIM.com, -
- 1 follower
- 0 replies
- 195 views
Hello, Is it possible to remove all reputation points made by members in a specific area ? Maybe with a sql query ? I'm asking because some members are getting tons of reputation points by posting funny stuff in off-topic areas. This is good for the forum activity, but not so good for users that make great content in other areas and deserve to be as top contributors. Any help would be appreciated, maybe someone already did something like this before and could help. Thank you!
Last reply by FabioPaz, -
- 3 replies
- 213 views
I'm trying to drag a new block from the block manager onto a page and its only highlighting the text and not dragging the block. I tried searching and didn't see where someone else has had this problem.
Last reply by BWDelta, -
- 2 replies
- 265 views
Auto Move Thread Hello On our forums we have recently added a series of predefined prefix's. Is it possible, that when a specific prefix is assigned to a thread it auto moves to a new forum area for example archive? Thanks British Borders
Last reply by AlexWright, -
- 0 replies
- 232 views
Hey everyone! Every time I upload something on my board, I get a instant notification when it has been uploaded. The sound is a little annoying and I wish to turn that sound off. There is any way of changing this? I can't seem to find a off switch or something like that... Thank you!
Last reply by Hunter Holmes,