Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- Default theme broken after upgrade from 4.4 to 4.7 (latest)
- Last reply by Jim M,
22,826 topics in this forum
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- 2 replies
- 398 views
Hi guys, I'm getting this error after an upgrade, happens all the time when I make a new thread etc. Also the index is showing new posts but when I go into the forums the threads aren't updating in the index so it doesn't look like there's a new post on the thread. I'm using a vanilla 4.2 installation (no themes) and only the clear cache plugin which hasn't helped. Any ideas? PHP Fatal error: Uncaught exception 'IPS\Db\Exception' with message 'MySQL server has gone away' in C:\Inetpub\vhosts\thegolfforum.com\httpdocs\system\Db\Db.php:501 Stack trace: #0 C:\Inetpub\vhosts\thegolfforum.com\httpdocs\system\Db\Db.php(838): IPS\_Db->preparedQuery('REPLACE …
Last reply by Aramaech, -
- 1 reply
- 232 views
Hi there, While trying to upgrade application version from 4.1.19.2 to 4.1.19.4, Chat check box is disabled (I think it's because no later version available to upgrade for it) But when I've continued it says "Chat" application will be disabled. Please let me know what should I do to upgrade. Regards, Shiva
Last reply by GlenP, -
- 1 follower
- 2 replies
- 254 views
I was hoping to get to upgrading to 4.2 mid September. Does the security patch apply to a pre 4.2 installation? Like should I not wait in other words.... Thanks JM
Last reply by GlenP, -
- 1 reply
- 191 views
http://www.theskylounge.tv/forum/70-on-approach-topics.xml/ is the link given to us by the forum, it doesnt validate on ANY of the webs validation services such as FeedValidator.org. Server returned [Errno -2] Name or service not known [help] I'm trying to add it to a Zapier formula, but it keeps pulling 0 data. Is there something special we need to know?
Last reply by Daniel F, -
- 1 follower
- 7 replies
- 344 views
Hello everyone, my forum is inside the "/forum" folder, so my site is: http://www.tibiaking.com/forum/ - Portal http://www.tibiaking.com/forum/forums/ - Forum Index http://www.tibiaking.com/forum/forums/forum/2-notícias/ - Forums http://www.tibiaking.com/forum/forums/topic/83196-7-ing-anos-de-tibia-king/ - Topic I would like to know if it is possible to hide this folder through .htaccess or something like that, because if I just transfer the files to the root folder, 7 year links will simply break. I'm waiting for an answer, thank you in advance.
Last reply by Kjell Iver Johansen, -
- 1 follower
- 2 replies
- 265 views
Our Adsense ads are not showing up in Firefox. In chrome it works ok, but in Firefox nothing appears, only the empty space is left with the background. I already looked in the ads app to see if there was any setting that caused this, but I did not find anything. Does anyone know what might be causing this? Thanks in advance
Last reply by Silnei L Andrade, -
- 1 follower
- 15 replies
- 507 views
I have IPS 4.2 with some sub forums. My community is about pinball and there are some pinball-leagues with there own (closed) groups. Can I convert these groups to clubs with adrianos club plugin? If I read it correct, the club "admin" can add and delete users from his club? is this correct? With clubs, there is no need for me as admin to make changes in the user rights of the forum (like now without clubs)?
Last reply by Adriano Faria, -
- 0 replies
- 228 views
Having this strange issue with Fluid View. Even when selecting "last reply" as the sort order, it's showing stuff all out of date. Has a few from today at the top, then gets 2 years old, then some even newer stuff.
Last reply by scatteredbomb, -
- 1 reply
- 196 views
Is there a way I can hide a category/forum from the forum board but still have it active? I don't want it to show up on my forum but I still want people to access the area.
Last reply by Adriano Faria, -
- 0 replies
- 177 views
Is it possible to append the post date to a title in a forum in the saved actions? I noticed you can " Add to the end of the title ". I'm not sure how to get it to post the current date of when said post is made.
Last reply by joshuaj, -
- 1 follower
- 8 replies
- 284 views
Support are being next to useless. Despite trying to upgrade to 4.x which has required us to move host first they are refusing the help us because we are using 3.4.6. We can't really start an upgrade when the old version isn't working. Anyway hopefully someone here can help as support refuse to. Find my message to support below ----------- We are running version 3.4.6 and have been looking to upgrade to the latest version. However our hosts configuration doesn't support version 4 and they won't upgrade for us so we have had to move host first. We configured the server and moved a test version over and everything works fine until it comes to making a post which t…
Last reply by Stuart Silvester, -
- 1 follower
- 0 replies
- 199 views
I want and need to help my commerce store out by implementing member and public request by having more than just Currency in USD I know how to use the tool in the Commerce to have multiple Currencies, But....... I have a full store already with prices that are all different, Does anyone know how, or can suggest how a cloud cliente can auto convert all the prices i already have to new currencies? Instead of me having to shut down the whole store and manually go through each price and add the new currency?
Last reply by Fierce God, -
- 1 reply
- 224 views
I've recently had a difficult time moving my site to a new domain - there was a lot of transferring of files, overwriting etc which was done in error. I have a partial 'uploads' folder therefore there is some data missing. The forum is back online now, however, there is an immediate problem: The users' custom avatars are missing, and I don't have the uploads folder in which they were in to restore them. Can I set them all to default somehow so at least there isn't a broken image icon across the website?
Last reply by joshuaj, -
- 3 replies
- 266 views
Hey gang, I received an email stating the system had locked out the IP of someone who had attempted to login as the Admin account 3 times unsuccessfully from a particular city. It was not me. No one has the Admin password other than myself. It will unlock in 7 hours. I presume they attempted to log in as Admin into the main system, not the ACP. I see that I can view the IPs of registrants, but I cannot find any log or IP of the person who was locked out for attempting to hack into my system. Am I missing something?
Last reply by AndyF, -
- 0 replies
- 201 views
Is it possible to have a different set of advertisements per forum? e.g if I have a forum on books is it possible to have a set of adverts that show only in the 'horror' section meaning I can create horror related adverts for it?
Last reply by Sheffielder, -
- 1 follower
- 7 replies
- 318 views
Was wondering if there is a Dev/Author that can make me a simple Block widget that can hold Featured Live Streams from Mixer.com, Twitch.tv, and Smashcast.tv I have a app already that shows the members streams(Videobox)...yes i have repeatedly asked the dev to make this such block widget, but they won't! So is there a Dev willing to make this as a separate app/plugin by itself I would like for the app or plugin to be able to hold multiple Featured urls....these are Paid for from Package called Exclusive......i don't need the app or plugin tied into Commerce I will manually key in the urls myself after i see the package has been purchased The main …
Last reply by Fierce God, -
- 4 replies
- 290 views
Why search is not working in adminCP. it takes years to finish, and i see always this : http://prntscr.com/gdqs09 i have done all cron jobs, indexing etc..
Last reply by Maxtor, -
- 0 replies
- 261 views
After upgrading from 3.x to 4.x , and after finishing all cron jobs for indexing etc, I get this error really often: User maxtor78_frsy already has more than 'max_user_connections' active connections I have check my.cnf and i have max_user_connections=64 which was normal back in 3.x version. I have run on mysql the command: mysql> show processlist; and i get this: http://prntscr.com/gdqgwz this is an example just before it exceeds 64 connections. Is it because search not working propertly? is it because its myisam and not innodb? how to fix this? edit: i think if someone starts a "Search" , mysql query never ends, waiting to lock t…
Last reply by Maxtor, -
- 7 replies
- 350 views
Anyone else ever experience this? My thought would be that all pictures within the patchwork should be separated by about 5px whitespace, but sometimes pictures on my gallery index run together and really screw up the look and feel. Would definitely appreciate some help!!
Last reply by rngrdanny22, -
- 1 reply
- 276 views
Hi everyone, We recently upgraded our community to the latest version IPS 4.2 and on one of our custom HTML pages we were using a Boostrap Accordion for it, it is no longer working after the upgrade to IPS 4.2. We were previously using Bootstrap 3.3.7 in our code on IPS 4.19. After the upgrade to IPS 4.2 we noticed it stopped working, so we made sure we had the latest code from Boostrap which is now their 4.0 version. This page works through code previews (Dreamweaver, Visual Studio, Bootsnipp, etc.) just not on our actual website with IPS. Has anyone else ran into this, or something similar? Any insight anyone might be able to offer? Thank you! -A
Last reply by Brian, -
- 1 reply
- 187 views
What is the link for RSS feeds for all forums together
Last reply by Adriano Faria, -
- 5 replies
- 204 views
Is there a way for the owner of the board to disable all Personal messenger for all members? I have members using the PM for the wrong reasons, and its too many to just disable one by one or is there a plugin for this that is compatible with 4.2.3?
Last reply by Fierce God, -
- 2 followers
- 2 replies
- 242 views
I have a CMS/Pages custom database that uses a 'location' field. Can someone tell me where the location data is stored please, it doesn't't appear to be in the CMS ibf_cms_database_xx table. Thanks
Last reply by BN_IT_Support, -
- 1 follower
- 4 replies
- 247 views
Hi all, A few dumb questions...where do I edit the blog and gallery settings to set which groups can edit/ delete content and blogs? Also, how do I create albums within categories or are they the same type of thing?
Last reply by Steph Jensen, -
- 0 replies
- 294 views
Hello, IPS helpers and IPS staff we have a problem. For the following reason users when they are registered from different places in the world always in the control panel shows the same IPs, S even some user tells us that when entering the forum shows them an account that is not theirs. That is, when they register in the forum apparently all go through the same firewall ip ip here I leave you a catch as this happens: Http://prntscr.com/gdkstd We have a problem that you can never see the real ip of registered users to be informed to the police in case you have any problem, as we can solve this. We have contracted sucuri.net as firewall protect…
Last reply by Cristian Romero,