Hi,

The new 4.2.4 release introduced a new bug. When we select a post to be split to a new or existing topic, the following error message shows up:

"We could not locate the item you are trying to view."

@AndyF @bfarber

Thanks.

I can't reproduce that, sorry. Tested on 424 (installed yesterday so its fresh)

I have tried splitting a post from the end of the topic (aka the last post) to a new topic, then again the last post to add to an existing topic. I also then tried the above two tests using a post in the middle of the topic too,

Four separate tests in all.

I'm not saying its not happening. Just I cannot personally reproduce it.

 

Not 100% sure how you're getting that actual error, the only immediate thought (unlikely) apart from the URL being wrong somehow is perhaps if the URL is for a second or subsequent page but that seems unlikely as its placed into the topic in the appropriate place anyway via how they are ordered/displayed aka date/time...

Do you have an error code to go along with the message ? It might not be too helpful but its worth a look...

For future reference, if you find something not working correctly the best course of action is to submit a ticket. Randomly picking a developer and tagging them on the forums here is no guarantee the issue will be looked into (I could, for instance, have notifications turned off for when someone mentions me...or I could be on a vacation).

That said, I've received a similar report from another client through the correct channels and will be looking into this today. Feel free to submit a ticket in the mean time as well, if you wish.

1 hour ago, AndyF said:

Do you have an error code to go along with the message ?

The error shows up as an interstitial page, so no error code is displayed.

@bfarber Lindy asked me not to use IPS support system, because our community has too many third-party apps and plugins. Because of that, my current course of action is to open a topic here and see if any other user can confirm the potential issue before I mention a developer. That said, I owe you an apology, as I should have waited for other forum owners to confirm whether they are experiencing the same issue or not, before mentioning you (and only if it was confirmed to be a bug). Sorry, it won't happen again.

Thanks,

Gabriel.

No worries.

I have identified the issue and we will be looking at releasing a patch to resolve it.

@bfarber Thanks a lot!

Just to confirm that theyreleased a patch that corrects this issue and it is working fine now. Many thanks.

Where is this patch cause mine is still not allowing split topics. 

1. ACP -> System -> (Support) Support
2. 'Something is not working correctly'
3. In 'Diagnostics' you should get an option to apply patches.
4. If not, 'Still need help?'

Getting the same error even after applying the patch in the ACP. Time for a ticket I imagine.