Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.6k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Issues after moving installation
- Last reply by Marc,
23,017 topics in this forum
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- 2 followers
- 4 replies
- 305 views
Hello, I have to make the registration process to the community subordinate to the insertion of an alphanumeric code. The idea is that an aspiring new user first enter one of these codes: the system should check if the code is valid (and unused) comparing it with a stored list and finally proceed with registration (only if the verification were successful). Any ideas on how to do that with IPS? Or if a suitable plugin already exist? Thank you all, Ric.
Last reply by Riccardo Ruffilli, -
- 1 follower
- 3 replies
- 336 views
Hi, We've built a website using IPB4 but whenever we try to add a link to one of our web pages to a LinkedIn post it doesn't generate a preview of the page - we just get a message saying "Cannot display preview. You can post as is or try another link." Does anyone know what might be causing this? The page I want to promote doesn't have any restricted permissions. I'm wondering if it might be a PHP or coding issue. Samantha
Last reply by opentype, -
- 1 follower
- 0 replies
- 264 views
Hi, Our users are complaining that they can't find where the expiration date of their current package bought using Commerce (Nexus) is located, and some suggested adding this information in a more prominent location at the front-end. For example, at their mini profile near all their posts. Is there an easy way to do that? Thanks.
Last reply by Gabriel Torres, -
- 1 follower
- 2 replies
- 249 views
Hello, in adminCP you have a feature to login as the user, to see if there's a problem or what not. But the user will know you logged in as him ? Thank you.
Last reply by gabs007, -
- 3 followers
- 3 replies
- 290 views
I seem to have issue with Commerce. This has started happening when I have upgraded to the 4.2's I have attached a screenshot that a member posted. I have seen quite a few of these and had many complaints about members not being able to pay due to an error with their address. But when i test this address it works for me. It works for some and not others. We have lost loads of business because of it and I had to set up temporary forms and manually add them. I have 5 set ups of Commerce, not all of them do it, but when I look at the set ups of them all they are identical. So, any ideas what could cause this issue? it seems to me that paypal are rejecti…
Last reply by Cyboman, -
- 2 replies
- 313 views
Anyone knows what's up with that? Using Google Auth. Should I reconnect it to Invision or something?
Last reply by Tracy Perry, -
- 2 followers
- 2 replies
- 321 views
Can anyone help me with a SQL command that I can insert in the SQL toolbox in admin, so that status updates gets enabled for all users? I found this command (update core_members set members_disable_pm = 0;) that will ensure member pm are not disabled. So I think something similar could be run to enable status updates for all members, I hope someone can tell be the correct command for this.
Last reply by Joel R, -
- 2 followers
- 1 reply
- 251 views
I was wondering if there's a way to set the search box in the top right to always default to searching "All Content"? I've found recently that our users are using the search box while in an existing thread; They don't notice that the search is filtered to "This Topic" by default, so they get no results for their search. I would far prefer the search to always be filtered to "All Content", allowing them to manually choose "This Topic" if they need to narrow down the search. I had a look through documentation and our own admin section but couldn't see anything to this effect. Any thoughts? Cheers, Vero
Last reply by Joel R, -
- 1 follower
- 1 reply
- 269 views
Like alot of forums they include the ability to integrate patreon, word press recently done this. Does anyone here know if I can make this happen here? What I basically want is for my users to be able to register with and/or link there patreon account (choose a username if new account) and assign them to a specific role based on their pledge amount. This is a really crucial part of my community and any help is appreciated
Last reply by opentype, -
- 1 follower
- 0 replies
- 577 views
In my forum, searching in all areas for a 3 character word ("mew") returns 0 results despite the 3 character word being a fairly common word. I did some MariaDB query logging and found this criteria being used in the search query: MATCH(index_content,index_title) AGAINST (? IN BOOLEAN MODE) As far as I can tell, the search term is being ignored because it's too short, but it looks like the default minimum search term length is 3 characters. Does anyone know how to verify whether the configured minimum search term length is what I think it is? Side note: If IPS staff is reading this, I recommend adding a way for the user to know that their search term(s) is/…
Last reply by evandixon, -
- 3 followers
- 4 replies
- 300 views
How can I create a URL with a comment id? I found the explaination about generating urls in the dev docs https://invisioncommunity.com/developers/docs/fundamentals/urls-r167/ But I might need some more help to get it. Here is what I got and not work: <?php $_SERVER['SCRIPT_FILENAME'] = __FILE__; require_once 'init.php'; $commentid = '26951'; $url = \IPS\Http\Url::internal( 'app=forums&module=forums&controller=topic&id='.$commentid, 'front', 'forums_topic', array( 'topic-friendly-slug' ) ); echo (string) $url; ?> Background I want to move my forum from vb3 (with vbseo) to ips4 and don't want to loose all links. Since the converter do…
Last reply by eskaiter, -
- 1 follower
- 1 reply
- 302 views
Hey, I am trying to use the output sidebar but move it on the left side of the page. Is there an easy way to accomplish this without changing the theme? I am building an application and would like to use the left-hand side sidebar on certain pages only.
Last reply by Callum MacGregor, -
- 0 replies
- 253 views
Hi everyone, Does anyone know where I can update the facebook login button code? I would like to change it to "data-use-continue-as="true" so that the button will look like this: <div class="fb-login-button" data-max-rows="1" data-size="large" data-button-type="continue_with" data-show-faces="false" data-auto-logout-link="false" data-use-continue-as="true"></div>
Last reply by Tomink, -
- 1 follower
- 2 replies
- 250 views
I've been playing a bit with my forum's colour patterns. So, I'm trying to achieve a combination of light grey, white with touches of blue here and there (mainly buttons). That was easy to achieve by simply changing the colours of my theme (which is just a copy of the native IPS 4.2.6 one). However, I'm stuck when it comes to some menus. 1 - How can I change the top right (+ Create, notification and mail icons, member's name menu) from white to dark grey or black like it is here on IPS? (I mean just the colour, not the absence of avatar) And... 2 - The top row of the main navigation menu like this: How can I achieve all caps? I tried sim…
Last reply by PPlanet, -
- 3 replies
- 274 views
Hi, Having an issue whereby nobody is able to change their profile photo. This is what happens... Have tried on different web browsers, with different profile photos. There's nothing in my web server error logs or the forum logs. Doesn't appear to be a permissions error either, since uploading attachments into the forum work fine. Any suggestions? Pretty stuck on this... Forum is Supplement Reviews
Last reply by AlexWright, -
- 1 follower
- 5 replies
- 310 views
Hey guys, I'm looking to see if some of you might help and let me know if my site is displaying for you or giving an error. I moved from subdomain to main domain and having issues on my side when visiting the site. I'm getting an Error page. The support team tells me it's showing for them, but trying to narrow down if it's just me as all my devices are showing same error. The site is: http://dinkboards.com It should be the main forum on the index page. Thanks!
Last reply by Tomink, -
- 1 follower
- 11 replies
- 437 views
Hi We plan to use Commerce with Classifieds to set up a marketplace So if i understand well how Commerce works : - users can pay with their paypal account - If they earn commissions, they get credits (in the case of the Classifieds app, sellers get credits for the items they sell on the marketplace) - Users can ask for their credits to be paid - Then we pay them their credits for the sales they have made All this with Paypal So The marketplace (us) holds the money before to pay them so it could be a danger if the buyer is not happy with his purchase, what happens ? The buyer didnt pay directly the seller, he paid the marketplac…
Last reply by AlexWright, -
- 2 followers
- 7 replies
- 615 views
I am currently stuck at "install" where it says "Please wait while we transfer you...". I have typed in all the right database information. What could be the problem? Thanks.
Last reply by davidplmlsn, -
- 2 followers
- 2 replies
- 329 views
Hi. Moving (Default) placement of share buttons, Can someone describe how we can move the default position of the share buttons from the bottom of the page to the top? Say somewhere in this region?
Last reply by jojobean, -
- 2 followers
- 4 replies
- 307 views
Hello, when configure the application for Facebook login integration. How to configure this OAuth Options?
Last reply by pequeno, -
- 0 replies
- 309 views
Has anyone accomplished this? Any issues with IPB and MariaDB 10.2? Any gotcha's? Thanks
Last reply by xplanedotorg, -
- 1 reply
- 334 views
Unable to turn on dev tools. I downloaded them and added to proper folders. dev in root dev for each applications in the proper applications folders. Help? Please. I'm assuming it's because I have third party applications installed?
Last reply by Adriano Faria, -
- 1 follower
- 2 replies
- 729 views
The documentation talks about having a local installation like in the developer tools install guide. How am I supposed to install my local version when I can only use my license key for one site? And localhost/ counts? Do I have to buy another license just for local...
Last reply by heydoon, -
- 2 followers
- 2 replies
- 246 views
Can someone point me in the right direction on how to use IPS plugins/apps on a WP site?
Last reply by Pete T, -
- 0 replies
- 308 views
Hi Can someone please show me how to edit the new registration page so Sign in with Steam is the only registration method? I want new registrations to only sign in with Steam, (but still allow existing accounts to login with the either steam or ips default)
Last reply by President Evil,