davidplmlsn Posted November 26, 2017 Posted November 26, 2017 I am currently stuck at "install" where it says "Please wait while we transfer you...". I have typed in all the right database information. What could be the problem? Thanks.
Pete T Posted November 26, 2017 Posted November 26, 2017 35 minutes ago, davidplmlsn said: I am currently stuck at "install" where it says "Please wait while we transfer you...". I have typed in all the right database information. What could be the problem? Thanks. Maybe print screen would show what stage stuck at.
Joel R Posted November 27, 2017 Posted November 27, 2017 I'm assuming you're on self-hosted. If you're on cloud, there is no need to install. 1. Run the compatibility checker to make sure your server meets the minimum requirements: 2. Follow the install guide: 3. Send in a support topic in the Client Area. Make sure your login information / FTP access is updated and accurate.
davidplmlsn Posted November 27, 2017 Author Posted November 27, 2017 9 hours ago, Pete T said: Maybe print screen would show what stage stuck at. Sure. This is where I am stuck at: https://imgur.com/a/WLlOd And the server do meet all requirement.
Pete T Posted November 27, 2017 Posted November 27, 2017 How odd see at Very last stage really have you tried it more once ?
davidplmlsn Posted November 27, 2017 Author Posted November 27, 2017 Just now, Pete T said: How odd see at Very last stage really have you tried it more once ? Yeah, like 10 times or so.
Pete T Posted November 27, 2017 Posted November 27, 2017 12 minutes ago, davidplmlsn said: Yeah, like 10 times or so. Best submit a ticket support so take a look.
davidplmlsn Posted November 27, 2017 Author Posted November 27, 2017 2 minutes ago, Pete T said: Best submit a ticket support so take a look. Ok thanks. Will do.
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