Data at Your Fingertips: Explore Our New Reporting and Statistical Capabilities By Ryan Ashbrook Tuesday at 01:29 PM
davidplmlsn Posted November 26, 2017 Share Posted November 26, 2017 I am currently stuck at "install" where it says "Please wait while we transfer you...". I have typed in all the right database information. What could be the problem? Thanks. Link to comment Share on other sites More sharing options...
Pete T Posted November 26, 2017 Share Posted November 26, 2017 35 minutes ago, davidplmlsn said: I am currently stuck at "install" where it says "Please wait while we transfer you...". I have typed in all the right database information. What could be the problem? Thanks. Maybe print screen would show what stage stuck at. Link to comment Share on other sites More sharing options...
Joel R Posted November 27, 2017 Share Posted November 27, 2017 I'm assuming you're on self-hosted. If you're on cloud, there is no need to install. 1. Run the compatibility checker to make sure your server meets the minimum requirements: 2. Follow the install guide: 3. Send in a support topic in the Client Area. Make sure your login information / FTP access is updated and accurate. Link to comment Share on other sites More sharing options...
davidplmlsn Posted November 27, 2017 Author Share Posted November 27, 2017 9 hours ago, Pete T said: Maybe print screen would show what stage stuck at. Sure. This is where I am stuck at: https://imgur.com/a/WLlOd And the server do meet all requirement. Link to comment Share on other sites More sharing options...
Pete T Posted November 27, 2017 Share Posted November 27, 2017 How odd see at Very last stage really have you tried it more once ? Link to comment Share on other sites More sharing options...
davidplmlsn Posted November 27, 2017 Author Share Posted November 27, 2017 Just now, Pete T said: How odd see at Very last stage really have you tried it more once ? Yeah, like 10 times or so. Link to comment Share on other sites More sharing options...
Pete T Posted November 27, 2017 Share Posted November 27, 2017 12 minutes ago, davidplmlsn said: Yeah, like 10 times or so. Best submit a ticket support so take a look. Link to comment Share on other sites More sharing options...
davidplmlsn Posted November 27, 2017 Author Share Posted November 27, 2017 2 minutes ago, Pete T said: Best submit a ticket support so take a look. Ok thanks. Will do. Link to comment Share on other sites More sharing options...
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