Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- 4.7.18 - Support request removed ?
- Last reply by D-Trox,
22,828 topics in this forum
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- 1 follower
- 20 replies
- 401 views
How can we disable the new light box ..just keep the old version
Last reply by A Zayed, -
- 1 follower
- 1 reply
- 193 views
someone's blog started not to appear not sure how to figure out why there is a log but doesn't tell me which feed is generating the error?
Last reply by AndyF, -
- 1 follower
- 3 replies
- 220 views
I can't figure this one out. On the default view on the calendar, in any view (month, day week, stream), I can not see the side bar. I'm on a desktop now so ... when I resize the window to smaller window, the side bar appears. Then I go to full view... the side bar still is active and when I go to another calendar view (month, day week, stream) the side bar still is active. I must of set-up that side bar on calendar sometime?? Where at??? What setting is causing that?? or am I just losing my mind?? I would love to have the side bar show ALL THE TIME on the calendar. thanks for any help
Last reply by GoDuBois, -
- 4 followers
- 9 replies
- 742 views
So recently IPS integrated SendGrid support for email. I figured a baked in feature was cleaner than using a third party so I opened a $10 a month account and switrched over to sendgrid. Worst decision ever. Seems that unless you spring for a dedicated IP their base premium IP pool is highly compromised. Multiple blocks of their IP addresses with both gmail and yahoo. I contacted their support and the only real resolution is paying $100 a month for a dedicated IP address. So please save yourself the headache and stay far away from sendgrid. Hopefully IPS will take note and switch to a provider that actually works. Before this I have used mailchimp and sparkpost wi…
Last reply by Aiwa, -
Signatures
by Joel R- 1 follower
- 6 replies
- 282 views
Signatures are disabled on my community, yet there's still a signature field on a member profile.
Last reply by Joel R, -
- 1 follower
- 1 reply
- 280 views
Hi folks, we changed the "Can be ignored" settings via ACP group and moderator restrictions for a specific group. This group, i.e. the members in this group, cannot be ignored anymore hereafter - great feature. But how can the ignore settings in place be updated to reflect the change? I mean: If User A has set User B of above mentioned group on his ignore list in the past, this setting is still active... Thanks, Thomas
Last reply by Thomas P, -
- 2 followers
- 6 replies
- 244 views
Is it possible to add Pages database name to the search dropdown tab for searching only in that database name? If so how do I do it.
Last reply by beats23, -
- 2 replies
- 259 views
Hi, After the latest upgrade to 4.3.6, I cannot make a post nor reply to a private message. I guessing that it could be a JavaScript issue Is someone facing the same issue as mine?
Last reply by Pinoy Biscuits, -
- 0 replies
- 187 views
In clubs I have added a photo cover (see below) which is closed: When clicked at the top of the image it expands (see below) and contracts when clicked again: Is there any way to have the full (second image above) displayed by default? It seems a shame to waste a good portion of an image that is very descriptive. Any thoughts anyone on how to do this? With thanks
Last reply by Davyc, -
- 10 replies
- 372 views
So I moved servers, and somehow I have not been able to recover my password via email, nor have I been able to run the support in admincp due to some theming issues [[Template core/admin/system/login is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] https://vba-m.com/forums is the url I'm at a loss of what I would need to do.
Last reply by Optic14, -
- 1 reply
- 329 views
I'm utilizing "Databases" to build several individually standing areas (categories). All of those areas have their own "moderators" i.e. those who see (or should see) all database records within their area/category, but it appears I've hit a wall. There's a permission toggle to "see all database records", but not one to "see all records in a specific category". The system I'm building should enable regular users to submit records and see their submitted records and have specific moderators see all records in those categories. Unfortunately there doesn't seem to be a way to achieve the desired effect.
Last reply by Gesundheit, -
- 2 followers
- 12 replies
- 420 views
I want to have a private "dev" site that mirrors my main one so I can test out upgrades and new skin designs. I duplicated my site and its database and set it up on a different IP address. I changed the site URL parameter. But every time I login, it takes me to my main site. Example: WORKING: https://MySite.com NOT working: https://dev.MySite.com -- When I login here, it forwards me to the live site. Is this a licensing limit? How do I setup a dev site or get a dev license?
Last reply by jwdenzel, -
- 1 follower
- 3 replies
- 329 views
I noticed when I hover a dropdown menu nothing happens initially, it takes clicking the menu item to expose the list of submenu items. This might not be intuitive for some of my users, is it possible to for a load of the menu items on hover?
Last reply by Reality Capture Experts, -
- 2 followers
- 1 reply
- 270 views
my domain is linguaholic.com My page load speed is crazy slow at the moment (more than 10 seconds). I know this is partly because I have Ads on my website. But apart from that, it seems that there are lots of other things going wrong (mainly too many redirects for some reason). I need someone who can have a look into this and help me to considerably improve my page load speed. I am on a fast server. That is definitely not the problem. This is a paid job. Looking forward to hearing from you guys. Please contact me by private message! Best, L
Last reply by Joel R, -
- 4 replies
- 238 views
I have finally set up my site and I want to use a domain name I purchased - how do I do this? Thanks in advance!
Last reply by AndyF, -
- 2 followers
- 4 replies
- 408 views
Hi! I've deleted the default theme… and now, I can't compile my app: there is a crash in DEV mode when compiling my app, with no error message 🙀 I think it's because there is no more theme with ID #1... What can I do? Thank you!
Last reply by LaCollision, -
- 2 followers
- 4 replies
- 309 views
Hi, I'm on the cloud hosting plan and need to add a facebook pixel to my site. How can I do this. thanks,
Last reply by James Adams, -
- 2 replies
- 289 views
So far I have managed to customize the forum to my liking, but I can not hide or delete this button. I do not want to deactivate it from the panel. Because I want them to be able to hide their content, but it does not make sense to respond with that button marked as active. Thanks for your time A greeting.
Last reply by User2016, -
- 2 followers
- 2 replies
- 256 views
Hello ! 🙂 I've just noticed that status updates were disabled on my board... So I re-enabled the option in the ACP (Member settings/profiles). But I still can't see where I can update my status... Can you tell me where I can do this ? Thank you. 🙂
Last reply by ahc, -
- 1 reply
- 315 views
I just noticed to today that I had some .htaccess files left over from the v3.4 install which were not compatible with Apache 2.2. I just wanted to know if there should be an .htaccess for the 'uploads' directory for v4 (or any other directory for that matter? api excluded).
Last reply by AndyF, -
- 1 follower
- 2 replies
- 252 views
Is it possible to prevent one account from being singed in at the same time from two different places/devices. One example for this is to prevent two people sharing an account at the same time.
Last reply by DawPi, -
- 3 replies
- 348 views
Hi, we upgraded to the newest version now, and it seems that my user name is no longer recognized when i try to log in to the admin panel. I had the credentials saved and written down, but the user name is not recognized. Is it possible to get a new? Did something go wrong in the upgrade?
Last reply by tlw1999, -
- 1 follower
- 3 replies
- 264 views
I have found that PayPal does not work as a payment gateway when an item with renewal terms is selected. If the option "Pay renewal costs automatically" is checked, this error is shown when I press the "Place Order and Pay" button: There was an error processing the payment. Please try a different payment method or contact us for assistance. If the option "Pay renewal costs automatically" is not checked everything works as expected.
Last reply by opentype, -
- 2 followers
- 1 reply
- 258 views
Hi, We upgraded from 4.2.x to 4.3.x last week and I noticed that the background image at users' profiles is displaying as a solid color, instead of displaying a random image as it happens here at invisioncommunity.com. See below. Any pointers on how to fix this? Thank you in advance.
Last reply by Gabriel Torres, -
- 0 replies
- 234 views
Hey all, I want my members to have the ability to post anything they want, but I want to avoid the hit and run from people who join only to post a link and leaving forever, by hiding their links if they are inactive on the forum. I could do that in another forum platform. For example if you don't post 5 times per week then you get demoted in another usergroup were you can't post links. Can something like this be done ?
Last reply by falafel,
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