Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- topic link goes to wp admin login page
- Last reply by Jim M,
22,829 topics in this forum
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- 1 follower
- 3 replies
- 299 views
One of my site's members alerted me to some broken links, all of which are old URLs from when we used to run vBulletin. Turns out the converter app got updated while the redirect pages didn't (i.e. showthread.php and friends). I'm seeing this in the system logs: I found this thread saying that apparently these redirect files haven't been needed for quite a while, but it's still broken for me: When I use the redirect file, I get the error "Something went wrong. Please try again.". When I remove it, I get "File not found." thrown from php-fpm because the file doesn't exist. Does anyone know how redirects are supposed to work in the current version and/or …
Last reply by evandixon, -
- 2 replies
- 211 views
Is there a way to set which user groups can view and use certain custom profile fields/field groups? I want to add a few for our subscription members but I can't seem to find any place to do this.
Last reply by ahc, -
- 2 followers
- 7 replies
- 281 views
Hi, I'm using forced subscriptions and therefore can't get to the standard registration page, I've checked a few other sites but they all have the registration pop up and can't find the direct URL.
Last reply by Daniel F, -
- 1 reply
- 274 views
I receive these messages all of a sudden after upgrading my forum to 4.4.3. I am unsure what is causing it and could use some assistance if anyone knows how to correct it. Warning: require_once(../init.php): failed to open stream: No such file or directory in /home3/lirp2019/public_html/members/index.php on line 11Fatal error: require_once(): Failed opening required '../init.php' (include_path='.:/opt/php71/lib/php') in /home3/lirp2019/public_html/members/index.php on line 11 Site is located at https://lonelyislandrp.com/members for perspective with the situation I am experiencing. Thank you for any assistance you can provide.
Last reply by CIVKelly, -
- 1 follower
- 4 replies
- 342 views
my score is 35/100 in sitehacker.pro/
Last reply by Sovereign Grace Singles, -
- 0 replies
- 243 views
I am trying to learn all aspects of coding, errors, definitions, and what means what so i just refreshed IPS on the forums page, and for about 5 min's i got this lol i know nothing was wrong due to me typing this but just for future reference (like when i eventually move to my own server) what "did" that mean?
Last reply by Fierce God, -
- 1 follower
- 1 reply
- 246 views
Hello community, do we have an overview somewhere in the backend where we can see all content of not-approved accounts? Question 2: Why can someone post a review which is being shown immediately after "sending" but before doing the final approval of the account, like it is with normal posts?
Last reply by Adriano Faria, -
- 1 reply
- 253 views
Does anyone know if there's a way to make it so that categories can be the thing being checked as read/unread? For example, I'd like to have our classifieds homepage tell users when there are new items in each category. For instance: Bicycles (NEW) Wheels Rims (NEW) But the only way I can see to achieve this is off the core 'Unread' system, which isn't great for this as it requires a user to then mark all items as read. That's not the intent, the intent would be that if a category has any items since the user's last visit to that category, that it shows new items. Then as soon as that user visits the category (doesn't have to open anything), the NEW status wo…
Last reply by Daniel F, -
- 2 followers
- 10 replies
- 609 views
When attempting to upgrade from 4.3.6 to 4.1 I get this message, the system then gets stuck asking me to complete the upgrade, the only way out is to restore from back up. Any ideas? Never had a problem with the upgrade tool before, even when upgrading from v3 to v4 😕
Last reply by media, -
- 1 follower
- 0 replies
- 257 views
So I deal with rectangle images (book and magazine covers) which IP seems to hate. Well I fixed my IP Gallery Carousel to display magazine covers properly without cropping the tops and bottoms of my images. However that has introduced this new issue, where now the text is screwy on everything after the first image. Any ideas?
Last reply by Phillyman, -
- 2 replies
- 250 views
Hello, Why do not you have the Last Visit information in ADMINCP on the Member's watch page? Can you put this next to the registration date for example or another location? Thanks
Last reply by Jair - ForumRM, -
- 4 replies
- 394 views
We have migrated our site to new dedicated. After that, we are facing the big problem... Emails from forum can't be sent. I didn't find any error log about this. I tried test mail, it said that test mail is sent, but i didn't received anything (neither in SPAM folder). When i send mail from roundcube, everything works perfect, and emails are sent. I think something is bad configured with mail system on dedicated, but what? Thank you!
Last reply by Black Tiger, -
- 2 replies
- 260 views
i have two language and one off them is English this is for the admin panel but guest see English of browser is English how to do that default
Last reply by Black Tiger, -
- 1 follower
- 2 replies
- 256 views
how to do link that change the theme
Last reply by pro-dev, -
- 2 replies
- 220 views
Hi All , My forum has been serving for a while But something went wrong when I updated to 4.4.2 When the user posts a reply Forum will show: New posts within a short time frame are limited. Please wait 5 seconds before submitting. And stuck in the editor But in fact, the reply was successfully issued. and when i bypass Flood control in ACP system will not report an error but Member's reply will become two at a time I upgraded to 4.4.3 today but the same problem still occurs. please help me
Last reply by JianPin, -
- 0 replies
- 202 views
Hello, out of nowhere when you create a topic forum starts to think ~20 seconds. When you reply it is instant. Server load is fine load average: 0.73, at peak times. We didn't change anything on IPB or server configuration. Checked MariaDB DBs and they looked ok. IPB 4.1.12
Last reply by n.karshev, -
- 2 followers
- 1 reply
- 290 views
Is there a way to set a custom 404 page? I have the page built but I can't find a way to direct the system to use it for "page not found" errors. (What about other common codes? 403? 50x, etc) Thanks!
Last reply by Sonya*, -
- 2 followers
- 3 replies
- 280 views
Hi Looks like IPBA similar topics no longer exists Which plugin would you recommand to show similar topics on all topics ? tx
Last reply by Durango, -
- 4 replies
- 585 views
Is there a way to allow members to reply to a topic and/or start a new topic in a public forum that is only visible to admins and not other members? So, for example, let's say I wanted to include a screenshot or something in this post to show admins what I'm referring to, but didn't want other members to see it. Is there a way I, as the member posting it, could do something like this? Thanks.
Last reply by AndyF, -
- 5 replies
- 284 views
ok so when someuser report its look like that - how to fix it? (i dont have the reson box)
Last reply by pro-dev, -
- 1 follower
- 1 reply
- 279 views
Is there a way to sort the replies under topics to see the most recent posts first? Having to select the last page and scroll to the bottom to see the most recent reply/post is somewhat tedious. It would be easier to have the forum automatically go to the last comment posted under that topic. Is this possible?
Last reply by opentype, -
- 5 replies
- 486 views
Anyone know of a way to globally change the word Club(s) to Clan(s). I'd like to enable people to create a club however this is a gaming forum, so I'd like for them to create clans instead of clubs. I feel all I really need to do is change the name from Club to Clan. Anyway, some guidance would be greatly appreciated! Thanks!, -g1nt3r
Last reply by Fierce God, -
- 3 followers
- 9 replies
- 364 views
Hello, After upgrade to 4.4.2 when I select a warning for a member in the dropdown "reason", not select the correct (pre-defined) text for each reason. Always show the same text as the first reason.
Last reply by pequeno, -
- 2 replies
- 256 views
Hi, it is possible to modify the user registration date? let's say backdate the actual registration date? Thank you
Last reply by bfarber, -
- 1 follower
- 1 reply
- 345 views
Hi, I have a self-hosted community.I want to separate the file server for load balancing purpose. Is it possible to have 2 or 3 db with 1 separate file server? Could anyone suggest?
Last reply by bfarber,
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