Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,915 topics in this forum
-
-
- 4 replies
- 332 views
I have recently removed a load of inactive clubs on my site; and told it to delete all content. That has resulted in task queue being quite filled up (Especially with a lot of IndexNow requests). So I click on this link 'Alternatively, you can manually run them now and wait until they all complete.' To process them all now and it'll start chugging along. Every now and then however I get 'Sorry, you do not have permission for that!' with the error '1S111/1' And then there is a load of system log entries. I have tried disabling ALL customisations and this event is repeatable. I thought it might have been IndexNow as that seems to be where it kept apparently hanging on…
Last reply by Tripp★, -
-
-
- 1 reply
- 388 views
how to disable Username and Password Field with Auto Complete and Copy Paste in admin login form ?
Last reply by Jim M, -
-
-
- 3 followers
- 10 replies
- 858 views
If a user has content moderation enabled, any new topics or posts need to be approved by a moderator, and any edits to existing non-topic-startong posts. However, editing the topic's original post does not need to be approved. Especially when used to combat spam, this is a pretty big loophole. To reproduce: * Enable content moderation for a user * Have that user post a new topic - moderator approval will be required * Have a moderator approve the topic * Have the user go back and edit that post - moderator approval will incorrectly not be required
Last reply by Robert Angle, -
-
-
- 2 followers
- 1 reply
- 560 views
I use the subscriptions module so users can upgrade to premium plans, and it seems there is a big issue. If the upgrade by paying the pro-rata difference option is selected, then the user upgrades for free from FREE to Premium, and it is not redirected to payment processors for processing payments. It works only with the charge difference option. Check attached
Last reply by Marc, -
-
-
- 1 follower
- 2 replies
- 408 views
Dear Team, We need a Guest Ip and Guest User detail in search module table for logs . Currently we do not have this option . Please suggest what to do in this case.
Last reply by Miss_B, -
-
-
- 1 follower
- 6 replies
- 522 views
Hi Currently i want to flag some users as spammer, but when I click to flag showing the error "2C114/8 You cannot flag yourself, a moderator, or an administrator as a spammer". Those member are normal member not admin , user group also is Member Can I know why cannot flag them to spammer?
Last reply by Marc, -
-
- 7 replies
- 608 views
I would like to protect from guests the Personal Information and contact parts of user's profile but keep, for instance, the images tab open to everybody. Main reason is my members like to share their gallery images link to third parties. I see the option only to change this for the whole profile app. Any ways around this?
Last reply by DawPi, -
-
- 3 followers
- 11 replies
- 872 views
Some old attachments is absent. But I see request to this files in logs. How I can remove links to these attachments?
Last reply by Jim M, -
-
-
- 6 replies
- 579 views
I know that using the Geolocation settings I can block countries from creating an account, but is there a way to block countries from accessing the site at all? I want it to just come up with a 404 error code. I can't seem to find an answer on this.
Last reply by teraßyte, -
-
-
- 3 followers
- 6 replies
- 685 views
Hello, We recently tried setting up the pages for social share to work. however we noticed that if we for example use Javascript in a specific page to generate these elements it wont work. Now my question is, is it even possible to achieve this within the pages. (even if it is a bit hacky). As mentioned before I tried emptying all elements in the header (except required for styling and security) and added the required tags with JS <head> <meta charset="utf-8"> <!-- Global site tag (gtag.js) - Google Analytics --> <!-- Google Tag Manager --> <!-- End Google Tag Manager --> <meta name="viewport" content="width=device-width,…
Last reply by Thomas Hop, -
-
-
- 3 followers
- 8 replies
- 956 views
Hi All, I can not enable Community Hive from my Admin Panel. I press Enable Then it looks like its Enabled so i press Continue And then back to the first screen: I never receive any email or what to activate ? So what can i do ? Regards, Dennis
Last reply by Marc, -
-
-
- 3 followers
- 18 replies
- 1.7k views
Seeing below error when I try to post on user profile... it happens randomly but it's consistent and can be reproduced - especially, when you try to comment on existing profile status update. How do I figure out which application or IPS code is causing it? Thanks. ;(function($,_,undefined){"use strict";ips.controller.register('core.front.statuses.status',{_commentStatusID:null,initialize:function(){this.on('click','[data-action="loadPreviousComments"], [data-action="loadNextComments"]',this.paginate);this.on('submit','[data-role="replyComment"]',this.quickReply);this.on(document,'addToStatusFeed',this.addToStatusFeed);this.setup();},setup:function(){this…
Last reply by Marc, -
-
-
- 1 follower
- 2 replies
- 463 views
When the Topics view is filtered using a Fluid View filter checkbox, it shows the Moderation toolbar at the bottom saying "With 1 selected" even though no topics are selected. Clicking [] Select Rows dropdown in the list header and selecting “None” does not remove the toolbar. Clicking the Home/logo link retains the moderation toolbar (URL has /?forumId=n). Refreshing the page makes the toolbar go away temporarily (URL has /?forumId=n). Clicking logo brings back the toolbar. Unselecting all the filter checkboxes makes the toolbar go away (URL points to home /). Seeing this issue only today.
Last reply by WebCMS, -
-
-
- 1 reply
- 482 views
In email notifications, there are 3 links back to the website as "http://website.com". Where is it getting this value from? Why can't it use the actual web address of the site in IC cloud along with https://www. ? However, the Logo, buttons, Notifications and Privacy Policy links are marked up properly.
Last reply by Jim M, -
-
-
- 1 follower
- 5 replies
- 875 views
Any ideas as to why more than half of our embedded Youtube videos are not indexed due to "Video outside the viewport"? They appear to be within viewport (at all resolutions). Cloud. Default template. These are links automatically rendered as embedded video. Thanks.
Last reply by Como, -
-
-
- 2 followers
- 7 replies
- 650 views
Hello, i've created a method to import content to my pages using chatgpt, wordpress and rss... we paid to a dev to create a addon to import and fixed the pictures too... it's running fine, but... my problem is with my cron. We setup the wordpress and gpt to create after 2h... its working... but my cron inside the ips run and get all rss at the same time, it's is a big problem, because the system don't finish import all news correctly, because run at the same time all rss. I want to separate the cron, run each cron on different time... example > ps5 run at 5pm, xbox run at 6pm, pc run at 7pm. If i only import 2 or 3 news per time, work perfect, if don't (like …
Last reply by Marc, -
-
- 1 follower
- 4 replies
- 531 views
While learning how I want to set up my community I've ended up wanting to change the primary group for about 1600 members. However, I can't figure out a way to do this without clicking through each member in ACP and editing them one by one. Is it possible to do this via a CSV import or even through API? My attempt to update via CSV ignored the updates because the member already existed.
Last reply by carltyger, -
-
- 1 follower
- 1 reply
- 449 views
I just recently changed the archiving to more than 5 years to more than 6 years (don't ask) and I've noticed the size of the database has grown. This was before and now after The posts table has increased from 2.6 to 3.3 gb as I expected given a years more posts are now accessible but archive posts has increased from 3.7gb to 4.4gb even though it should have a years less posts in there now. Has something gone wrong?
Last reply by Marc, -
-
-
- 1 follower
- 1 reply
- 435 views
Until now I have never had this problem with sending emails to fail and when I do an email test to tell me: test email » Server did not accept message for delivery but provided no error message. ERROR show » The last 6 emails the system attempted to send failed. This indicates there is probably an error with your email settings. Do you have a twist or idea?
Last reply by Marc, -
-
-
- 1 follower
- 2 replies
- 645 views
Hello everyone. So I ran the upgrader today and got this: "The upgrader uses PHP sessions to store data, however PHP sessions are currently not working correctly on your server. This is an issue you will need to contact your host about.": I contacted my webhost and they have batted it back to me: So I'm really not sure what to do now. My Invision installation is actually located in a deeper folder, https://www.[YOUR WEBSITE].co.uk/archives/board/ - I don't know if that has anything to do with it but any help would be really appreciated - currently I have a website that is inaccessible and I am stuck! …
Last reply by Neuro, -
-
-
- 3 replies
- 333 views
Many users have contacted me that they can not log in since the migration on Monday. I can not duplicate the issues when I log in as them. Users can log in but do not have access to the forums. See screen grab below. Please advise
Last reply by John Horton, -
-
- 2 replies
- 539 views
It's quite a stressful thing and at the same time strangely very cool. Since I adapted the platform to the new version of php 8x all themes whether I put a compatible one of 4.7 or any even if I try to put group name indicator that was taken from marcket place or even bump topic, these being compatible with php 8 or with that tima community drops with error 500 and appears in logs [07-Dec-2023 09:16:55 UTC] PHP Fatal error: Unparenthesized `a ? b : c ? d : e` is not supported. Use either `(a ? b : c) ? d : e` or `a ? b : (c ? d : e)` in /home/XXX/public_html/forum/system/Theme/Theme.php(885) : eval()'d code on line 8763 [07-Dec-2023 09:18:58 UTC] PHP Fatal error: Unp…
Last reply by teraßyte, -
-
- 1 follower
- 6 replies
- 616 views
Hi, We have new register group as "Rookie", they should be promoted to "Regular" group after posting more than 50 posts. I got pm from one of the member of that group "Rookie" indicated that he still not promoted to group "Regular" yet. So i check at the Admincp and search and found many users still in that group even many had like 51 to 127 posts already in "Rookie" group, so the promotion for group is not working. Thanks in advance.
Last reply by abobader, -
-
-
- 3 followers
- 11 replies
- 636 views
Here's what I see this morning in my log... any idea what these errors are?
Last reply by My Sharona, -
-
-
- 1 reply
- 349 views
Hi, I'm trying to enable "reactions" in our community, I turned on the related settings in Members > Reputation & Reactions, yet it still doesn't work. I also double checked at "member groups" to ensure that this feature is enabled for all groups. Can anyone please help?
Last reply by Jim M, -