Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.1k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- MySQL v5.6 to v8 or compatible v10 MariaDB ?
- Last reply by Miso,
22,956 topics in this forum
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- 2 replies
- 582 views
This is not really a "Problem" per-se but. Is there a way to have all the preexisting content marked as read for new registrants so that they only see content created after they have validated or registered as "unread"? I've had about 3 new registrant "complaints" that new registrants couldn't tell new content until they "complained" and where told to click the "Mark site as read" button. I had never really thought it but it kind of makes sense that they want to see only content since they registered marked as "new". I looked for a setting in ADMIN CP and searched here but didn't really find an answer. Thanks.
Last reply by galenb, -
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- 1 reply
- 383 views
Hello, Today is Day 5 of waiting. My subscription renewed the same day my site was DDos attack and disabled by invision. - Does this time get refunded or can my renewal date be switched to when the site is back online? The attack has long been over and the first time it’s ever happened to me and i’ve been on the platform for almost 4 years. - Can my website please be re-enabled since the attack is long over with? - Can I be emailed my backups so I can look into self hosting? I have EVEN applied to have my domain changed when back online so the url is hidden from whoever the attacker was. I don’t know what else to do my email tickets aren…
Last reply by Jim M, -
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- 1 reply
- 426 views
Just learning my way around commerce. Just spent a bunch of time following official instructions that told me I needed to set up a department. I finally figured out that support was deprecated. So does that mean that I just remove the support link from the menu manager and move on?
Last reply by Randy Calvert, -
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- 1 follower
- 1 reply
- 501 views
Hello, We got an customer report: Is it true, how can we fix and how this appears? https://clutch-solution.com/forums/topic/17072-showoff-dream-cars--own-cars-🚗/ https://clutch-solution.com/forums/topic/17451-solution-for-takov-arenas/
Last reply by Jim M, -
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- 1 reply
- 510 views
Hello I am trying to access my website and am being given this error. I have not had any emails saying anything was going to be down and invision main website seems to be working fine. Does anyone know how to fix this error?
Last reply by Jim M, -
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- 1 reply
- 486 views
Hi team, I've the user id=442 with 2 payment cards, once is expired. And IPS tried to charge the renewal price first in the expired card with refused message and then charged in the second one. IPS should disable the expired cards to not generate unnecesary charge process. Probably this user will delete the expired card in the next hours because I sended a message for this, but I add your payment cards pic and account activity here. Can you take a look to solve in upcoming updates? Thanks a lot.
Last reply by Jim M, -
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Url encoded
by SDT-
- 3 replies
- 595 views
Dear Team, How User input is URL-encoded before it is embedded in a URL in our CMS?
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 490 views
Yesterday my queue task got stuck and has stopped processing anything from the queue and when ran manually this error comes up: 1S111/1 Data too long for column 'content' at row 1 My access information is up to date, please someone look into and resolve the issue. Thank you!
Last reply by Jim M, -
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- 4 replies
- 718 views
CMS has a RISK Of LDAP injection how tosolve this issue
Last reply by Randy Calvert, -
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- 2 followers
- 7 replies
- 596 views
Hello, I notice this fatal error bug in Invision, is there anything we can do to prevent this? -Allan
Last reply by Nigel Moore, -
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- 2 followers
- 4 replies
- 829 views
I have created a simple FAQ database. The pages seem to be working fine. I tried creating a simple custom block using this database but get an error. Hopefully, you can see what happens in this video. https://www.awesomescreenshot.com/video/23484949?key=00b6f6394a1805ff941833fdcd3d0e20
Last reply by Randy Calvert, -
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- 1 follower
- 5 replies
- 825 views
Good evening, I recently updated my community to version 4.7.14 and now were getting constant "HTTP ERROR 500" error's. Issue #1 Whenever someone access's the site (www.rockstarsocialclub.net) they get the error but if you refresh after getting the error then the website loads. Issue #2 We can't get to our club's section (www.rockstarsocialclub.net/crews/) at all. Refreshing the website doesn't work. Any help would be appreciated. Thank you
Last reply by D-Rocks09, -
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- 1 follower
- 14 replies
- 826 views
When people share a piece of information to you with a long list of links👇, the user experience I believe is terrible. Looking forward to new improvements. (The short link API doesn't work, this is a known issue that has been fed back months ago)
Last reply by Jim M, -
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- 1 follower
- 4 replies
- 1.3k views
For reference: Android 14, November patch on Samsung (several different device models)
Last reply by Nathan Explosion, -
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- 3 followers
- 14 replies
- 895 views
I am 100% sure i did not change anything in the back end but today all my non-forum content is gone. this should be my news feed https://www.ballofspray.com/
Last reply by Jim M, -
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- 2 followers
- 10 replies
- 1.8k views
Hello, can someone tell me how I can enable "Recent Profile Visitors" by default? Whenever someone registers, the "Recent Profile Visitors" block is disabled by default. I searched through every setting, but wasn't able to fix this. I'd appreciate if anyone can help me. Thanks!
Last reply by Adriano Faria, -
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- 5 followers
- 33 replies
- 4.2k views
Hi, since the Update to 4.6.2 a few user have problems when using Firefox. They can't post Threads. There comes no error message or something else, they klick to submit and nothing happens. every day 2-3 user posts new, that this Problem starts. At this time the only solution is to reinstall Firefox. I guess, that it seems a firefox Problem and not an Invision Problem, but i hope there is a possibility to support my users in finding a solution. What I don't understand is why the problem just occurs at some point? It doesn't always happen either. Users can post on one day, but not on the next. Greetings from Germany
Last reply by Marc, -
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- 1 follower
- 1 reply
- 468 views
this user is under the user group "Member", and we've give the permission to view and visit the download page for this user group, but we not sure why this user still cannot visit and view the page. user name: mj202312
Last reply by Marc, -
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- 2 followers
- 1 reply
- 488 views
I noticed the issue when this topic showed up on the activity page: The embed above and the activity stream show a complete arrow in the title: However, when you're viewing the topic itself the arrow is shown split into 2 parts: It seems the site's font has ligatures enabled, but not everywhere.
Last reply by Marc, -
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- 1 follower
- 2 replies
- 485 views
Hello, I have had two of my sites members receive duplicate charges on their subscriptions due to my dev site. @Terabyte has added this to the constraints before to prevent this: However its not working. Payments are being duplicated.
Last reply by Marc, -
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- 4 followers
- 13 replies
- 1.2k views
So I have constants.php set the ACP session timeout to be over an hour and it's not honoring it. Was working fine before the .1 release so I have a feeling it may be related to that.
Last reply by PatrickRQ, -
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- 1 follower
- 19 replies
- 1.2k views
Currently unable to upload attachments This is site wide Gallery, Forums, Pages... Across both websites.... Related to yesterdays problems?
Last reply by My Sharona, -
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- 1 follower
- 3 replies
- 567 views
All look like this
Last reply by Marc, -
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- 2 followers
- 5 replies
- 814 views
I have not updated forum since the removal of Market Place. Today, the twitter video link is not embedding the video and post. This goes for all of the posts I have already placed, which is numerous Anyone else having that problem? Thank you for any input.
Last reply by Marc, -
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Hi there, As per the title, I'd like to redirect forums.[domain].com subdomain traffic to the current subdomain where I have my Invision forum, forum.[domain].com I have setup a CNAME, but it doesn't seem to be working (see here).
Last reply by Marc,
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