Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- 2.4 Upgrade
- Last reply by Philip_B,
23,029 topics in this forum
-
-
- 2 followers
- 10 replies
- 851 views
If you have a 3rd-party resource that adds a new login method and disables the app, the new login method keeps showing up in Login & Registration -> Methods tab and in Account Settings: - Apps disabled: - Login methods: - Account Settings: Thank you.
Last reply by Marc, -
-
-
- 2 followers
- 12 replies
- 887 views
I am looking at the fields available for Zapier, and I need help finding something for the Newsletter acknowledgment by the user. I see the setting allowAdminEmails, but that does not look to be the same, and I am not sure how the user modifies that setting. Can someone point me to which field indicates agreement to receive Newsletters? Thanks, Steve
Last reply by Marc, -
-
-
- 2 followers
- 3 replies
- 947 views
Hi, I'm a tad confused! I switched off "Allow new registrations" and under Google SSO switched "When a user signs in for the first time" to "Reject the sign in", as suggested below that setting however, a guest can still post before registering. Under the Settings > Posting > General > Posting section there is no option displayed for this feature at all, which I think is correct as I've turned Registrations off. In the Guest member group settings, I have "Require approval before content shows" enabled. Does having this enabled override all the other settings? Many thanks!
Last reply by Marc, -
-
-
- 1 follower
- 2 replies
- 657 views
The template core > front > profile > allFollowers was updated in 4.7.14 to include type casting for the page value in the bottom pagination: {template="pagination" group="global" app="core" location="global" params="$url, ceil( $followersCount / 50 ), (int) \IPS\Request::i()->page ?: 1, 50"} However, the top pagination in the same template is still missing the (int) type casting: {template="pagination" group="global" app="core" location="global" params="$url, ceil( $followersCount / 50 ), \IPS\Request::i()->page ?: 1, 50"}
Last reply by teraßyte, -
-
While reviewing some code in the forums application I found a couple of places that check the wrong class name for topics if the group is allowed to hide its own topics. These are the 2 files where IPS\forums\Topics needs to be replaced with IPS\forums\Topic: Line 649 in \applications\forums\modules\front\forums\forums.php $canHide = ( \IPS\Member::loggedIn()->group['g_hide_own_posts'] == '1' or \in_array( 'IPS\forums\Topics', explode( ',', \IPS\Member::loggedIn()->group['g_hide_own_posts'] ) ) ); Line 530 in \applications\forums\sources\Topic\Topic.php $canHide = ( $item ) ? $item->canHide() : ( \IPS\Member::logged…
Last reply by teraßyte, -
-
Here's the setup needed to reproduce the issue: Enable the setting Store revisions in a CMS/Pages database. Add a field to the database (any kind works), and enable the setting Editable when viewing a record in the Display options tab. WORKS: Add a record, and edit it in the normal form (Record actions > Edit). A revision is added to the database. DOESN'T WORK: When viewing the same record, use the quick edit form at the bottom to change the field value, and click the Update button. No revision is added for the change. === Tested on a fresh install using default templates.
Last reply by teraßyte, -
-
Version 4.7.14 adds 1 new setting and removes 2 others: { "added": [ "x_hashtag" ], "edited": [], "removed": [ "mp_onboard_complete", "twitter_hashtag" ] } The mp_onboard_complete setting is removed in the \applications\core\setup\upg_107720\queries.json file: "8": { "method": "delete", "params": [ "core_sys_conf_settings", [ "conf_app=? AND conf_key=?", "core", "mp_onboard_complete" ] ] }, The twitter_hashtag setting is instead left so that the upgrade.php script in the same folder can co…
Last reply by teraßyte, -
-
-
- 2 replies
- 538 views
On a fresh install, both Twitter and X share links are inserted in the core_share_links table. This happens because the file \applications\core\data\schema.json was updated in 4.7.14 to insert a new row (ID 10), but the old one (ID 0) was not removed: "inserts": { "0": { "share_id": 1, "share_title": "Twitter", "share_key": "twitter", "share_enabled": 1, "share_position": 1, "share_groups": "*" }, [...] "10": { "share_id": "13", "share_title": "X", "share_key": "x", …
Last reply by teraßyte, -
-
-
- 1 follower
- 2 replies
- 580 views
Steps to reproduce: Setup an RSS Feed Import for a Pages database and enter a value in the Title Prefix field. Check the imported feed items and you'll see the prefix is missing. If you setup the same feed to import into a forum instead, the title prefix is properly used.
Last reply by teraßyte, -
-
-
- 2 replies
- 637 views
Steps to reproduce: Create a new blog. When on the blog page click to open the menu Manage Blog. Now open the first link Edit Blog, but do it in a new browser tab/window. You'll get this error: Error code: 2S119/1 ==================== The CSRF protection key did not match. This may indicate a plugin or theme is out of date. Please contact technical support for more information.
Last reply by teraßyte, -
-
[4.7.13] Editing a blog settings with IN_DEV enabled throws an editorLocations exception
by teraßyte-
- 2 replies
- 639 views
Steps to reproduce: Enable IN_DEV. Go to a blog that the account can manage. Click on Manage Blog > Edit Blog to load the ajax setting popup. Click Save. This exception is thrown by the core extension EditorLocations/Blogs: RuntimeException thrown with message "Unknown canBeModerated: blogs-blog-3" Stacktrace: #9 RuntimeException in /applications/blog/extensions/core/EditorLocations/Blogs.php:83 #8 IPS\blog\extensions\core\EditorLocations\_Blogs:canBeModerated in /system/Helpers/Form/Editor.php:721 #7 IPS\Helpers\Form\_Editor:getUploader in /system/Helpers/Form/Editor.php:185 #6 IPS\Helpers\Form\_Editor:__construct in /applications/bl…
Last reply by teraßyte, -
-
- 2 replies
- 441 views
It just doesn't exist, you can't click into or tab into it. Suggestions?
Last reply by cbrXXorg, -
-
- 4 followers
- 22 replies
- 1.7k views
Hi. About 10 hours ago a member joined our community: there are two instances of the username, with the same email address. I had assumed that the account was duplicated somehow, but each accounts have their own posts and they are not the same. This appears to be a genuine member, so I do not wish either account to be summarily deleted without understanding the consequences of this. I've double-checked the username and email address - they are identical. When I view 'Member History', both accounts appear in the list, with registration actions duplicated for each account. Thanks.
Last reply by Aiwa, -
-
-
- 2 followers
- 8 replies
- 1.2k views
My forum is currently running on v5.5.5-10.3.35-MariaDB-cll-lve I have upgraded my test forum to 4.7.2.1 and all seems to be fine so is this the recommended version of MariaDB? Currently running PHP 7.4 and IPS v4.5 on live board and will change to PHP 8 after the upgrade Anything else I should be aware of going from 4.5 to 4.7 (went from 4.6 to 4.7 on test board with no issues) Thanks
Last reply by teraßyte, -
-
-
- 2 followers
- 1 reply
- 362 views
Hey 👋, anyone know if choosing Minimal UI in the Web App settings will show a Navigation bar on the bottom of IPhones when people have the web app set up on thier phones? I am doing some testing and don’t see a difference between standalone and Minimal. I love the idea of push notifications, but not having a back button when someone is viewing the forums is not great. secondly if I set the display mode to browser, would push notifications still be available? thanks
Last reply by Marc, -
-
- 1 follower
- 5 replies
- 625 views
Hi there, I have just realised that apparently admins should have the ability to "sign in as" any of the users of the forum. I don't seem to have this option available to me for some reason. Do you have any idea why that might be? From what I can tell it should be an option on their profile in Admin CP correct?
Last reply by Michael Collins, -
-
- 3 followers
- 9 replies
- 805 views
I'm not sure why when I add my website to my home page on my iPhone, it just creates a bookmark to Safari instead of a PWA. I've tried without creating a manifest, I've tried creating a manifest and choosing Full Screen mode, both create a regular bookmark. Is there another setting I'm missing in my ACP? When I add this InvisionCommunity.com site to my home page on my iPhone, it creates a PWA as expected.
Last reply by Marc, -
-
-
- 3 followers
- 10 replies
- 722 views
Once you remove Commerce items from public menu, you can't reuse them? Direct links (External Links) works fine, but (sub)menu will disappear after click.
Last reply by Marc, -
-
-
- 1 follower
- 5 replies
- 627 views
Sorry for the dupe post (could not move topic from other forum)... my first non ticket-system request for help. Ref: TL;DR I've been chasing what caused a significant slow down on our site for unread content searches (nothing else appears slowed down) starting this Weds.... We have made no changes to anything on IPB. I did note that MySQL 8.0.36 may have been updated that day from 8.0.35. (ref: https://dev.mysql.com/doc/relnotes/mysql/8.0/en/news-8-0-36.html). example of slow query. www.yoursite.com/discover/unread/ Nothing else on the site seems to have obviously slowed down on our site except this query. I've tried flushing caches, rebui…
Last reply by Fast Lane!, -
-
- 3 followers
- 3 replies
- 650 views
Spammers appear to have picked up a new trick by undoing hyperlink formatting in their posts making it harder for people to report those spam posts. The links look like normal inline text. Is there a way to prevent users from changing the default <a> formatting on the forums so they can't mask hyperlinks?
Last reply by The Britain, -
-
- 1 follower
- 4 replies
- 565 views
Am trying to translate the lang key activity_member_reacted Text <img src="<fileStore.core_Reaction>/%s" width='20' height='20' data-ipsTooltip title="%s" alt=''> %s reacted to %s: %s Have try with chrome, safari, and when its save take me to index translation page every time, I also tried translate the lang key direct in file and import it without success so something is going on here . seems this <fileStore.core_Reaction>/%s get blocked in browser but is strange because I can't even import it after edit the core file either. Any help would be sweet 🙂
Last reply by Jim M, -
-
-
- 1 follower
- 3 replies
- 484 views
We host all our internal and external knowledge base articles in our databases and for some reasons those are all gone and in the admincp it is saying I have to upgrade to see the feature? Even though we definitely shouldn't have to. Help please! Our support team is having a meltdown 😅
Last reply by Marc, -
-
-
- 6 followers
- 83 replies
- 7k views
Something just happened. My community (in the cloud) was down (error 504 - see below) and this website (invisioncommunity.com) was giving me a gateway error. Now my site is working but very, very slow.
Last reply by Marc, -
-
-
- 2 followers
- 13 replies
- 1.1k views
Hi there. Have a problem with downloading images on forum. Options is without restrictions. Why users can't download images on forum?
Last reply by Marc, -
-
-
- 4 followers
- 11 replies
- 1.1k views
How can I prevent a banned user from reacting to posts? I don't want them to be able to do a darn thing actually. Not read forums. No change his password. Not respond to private messages. Etc.
Last reply by Jim M, -
Announcements
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-
