Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.6k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,018 topics in this forum
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- 1 follower
- 1 reply
- 676 views
I am currently getting this error code when I try to login using Google. It was working for years, then google login stopped working at some point. I've gone through the setup instructions in detail, have tried generating a new token, but nothing seems to work. Any ideas? Sorry, there is a problem The page you requested does not exist Error code: 1S160/2
Last reply by Sheffielder, -
- 1 follower
- 5 replies
- 309 views
When testing mobile photo uploads, i cam across a few usability issues: a) the file sizes are large `3-6 mb. is there a way to optimize the file upload sizes automatically when uploaded? b) is there a way to have the images automatically rotate if the photo was taken in portrait mode?
Last reply by zeekzeek, -
- 1 follower
- 1 reply
- 512 views
Hello all, Is it possible to remove the "Send me news and updates" from the registration screen? The member still will be able to disable it later, I just don't want to give them the option during registration.
Last reply by steadyoptions, -
- 0 replies
- 223 views
I have a product with price $0, user completed purchase but Commerce don't send me mail notifications about the payed invoice and shipment generated. It just appears in Commerce invoice payed and shipment generated.
Last reply by kmk, -
- 1 reply
- 373 views
We were running an upgrade and during extracting process following error displayed. Admin interface is no longer accessible. Help! Undefined constant 'IPS\HTMLENTITIES'
Last reply by Rhett, -
- 1 follower
- 0 replies
- 249 views
Hello, I try to use Tidio to give attendance to customers, the Tido chat let me just place JacaScript code in my website, but I would like use it only in Commerce pages, I don't want place the code in the globaltemplate, which template I can place the code? and where is the template, throught Theme Setting or I have to access the hosting files?
Last reply by kmk, -
- 1 follower
- 1 reply
- 356 views
Morning how can i have the site's users name with their color ? for our site name are displayed only with white when for an other site they are with colors thanks in advance
Last reply by Marianne dubouloz, -
- 2 replies
- 513 views
As I always start my topics, please forgive me if this has been posted already but I searched and couldn't find an answer to my question. Is there a way to display "# of days won" or "like:post ratio" in the leaderboard? The overall numbers are great but they (more or less) just highlight the most frequent posters. We're looking for a way to encourage quality over quantity. Thanks in advance for the help!
Last reply by SJ77, -
- 0 replies
- 366 views
I am trying to set up the Easy Post thing. I managed to get an account on Easy Post and posted the API in the enhancement thing on my admin CP page. But it does not work. When I try to use the help stuff I do not even get past the introduction. I am not a tecky in any way. Can some one give me some info that is helpful? Please. Jeff
Last reply by CaptJeff, -
- 2 followers
- 10 replies
- 556 views
I can no longer login to admin I get this error page An error occurred (500 Error) We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. You can try again by clicking the button below, or try again later.
Last reply by Daniel F, -
- 2 followers
- 4 replies
- 532 views
Hello, I have upgraded to 4.5 B2 and I am receiving the bellow error message in Calendar application. (I admit I may have been receiving to prior to the upgrade) I tried to run the support tool but no result. I also tried to look in ACP/Themes but couldn't find any anomaly there. Would you please have any idea what to change to fix the Calendar? Many thanks.
Last reply by svit, -
- 1 follower
- 5 replies
- 402 views
I could have sworn I saw this somewhere, but can't find it. Is there a way to force a user to agree to a set of rules for a particular forum before being accessed? Sort of "by continuing, you agree......" I see where rules can be defined by forum, but no where to force an extra click. Ideally these would appear any time a person clicks on a link to a thread within the forum, or is just viewing the forum thread list.
Last reply by VaBeach_Guy, -
- 1 follower
- 4 replies
- 335 views
Anyone experienced anything like this before? Over 1000 guests suddenly on the site but not actually looking at any content (note how there's no topic or post listed above showing the guests reading the site etc)
Last reply by VaBeach_Guy, -
- 0 replies
- 339 views
How come I get duplicate emojis, I only have the twitter style enabled at the moment. Its not just on my forum, its on here too: Thank You
Last reply by boro_boy, -
- 0 replies
- 309 views
How do I remove facebook promotion as I no longer use it and only want to promote topics using twitter? I remove my facebook credentials as can be seen in the image below: As you can see from the image below, I still get the facebook option up, but I don't want it anymore. Thank you in advance
Last reply by boro_boy, -
- 1 follower
- 3 replies
- 366 views
Some users report Error 2S129/2 when they try to validate their email. It looks like they click on the link in their email, get this error, then when I check them the account looks fine and activated. Any idea whey they would see this error?
Last reply by bfarber, -
- 3 replies
- 307 views
I've just changed server, and now I'm finding that I cannot post in the forums. It gives me this message: [[Template forums/front/topics/topic is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] However, I flushed cache several times, I flushed Cloudflare's cache. I'm testing this with the default theme and no plugins, etc. The System Logs say: IPS\Db\Exception::1364 INSERT INTO `forums_posts` ( `topic_id`, `post_date`, `author_id`, `author_name`, `post`, `ip_address`, `new_topic`, `queued` ) VALUES ( 251033, 1592461215, 1, 'PPlanet', ' <p> Test. </p> ', '…
Last reply by PPlanet, -
- 3 replies
- 460 views
Hello, My forum has 155246 amount of registered users and 247.617 topics created. I assume it´s sending too many email notifications and this leads me to have the email server blacklisted. Are there any plugins or options that I am not aware that allow to limit the number of notifications that are sent? Thanks you for your answers.
Last reply by CoffeeCake, -
Store blocks
by kmk- 1 follower
- 0 replies
- 233 views
What are the differences, or could you give the definition of below blocks of Store? 1. Latest products (I found it as same with New products) 2. New products (I found it as same with Latest products) 3. Popular With Other Customers (That mean more best seller?)
Last reply by kmk, -
- 1 follower
- 2 replies
- 335 views
Hi everyone, Hoping someone can help me with this one as I've not got a clue! I've been asked by my advertisement people to make the following changes to where adverts appear on my site: 1 - What we would like to recommend is adding an additional unit to appear after the eighth post on a thread 2 - Adding an adhesion unit to both mobile and desktop 3 - We would also like to recommend that the bottom unit is moved up to appear between the last post on a page and the navigation to go to the next page. I did a mock up of this below 👇 1 - How it currently looks with the advert underneath the navigation 2 …
Last reply by Sheffielder, -
- 1 follower
- 3 replies
- 365 views
I have a sticky ad in the footer, when viewing on my iphone se the advert replicates and scrolls up. This seems to happen on board index and forum index but not topic view Any idea why this is happening? If you want to test yourself a link to my site here
Last reply by Sheffielder, -
- 0 replies
- 252 views
Hey I am using 4.4. I was thinking that using commerce along with downloads an ebook product could be sold by the community (as opposed to other members,) but so far it seems that admin would have to upload to the downloads area, just like any other member, and then sell via commerce. Am I right? Am I missing something? Subscriptions are pretty straight forward. Members selling one off products is pretty straight forward. Can anyone help? How does admin/staff sell one-off downloads using the invision suite? Cheers John
Last reply by Songstuff, -
- 1 follower
- 0 replies
- 332 views
Hi, We have forums as the main application, so when we open www.ourwebsite.com we see the forums index page. However, we also see the same page if we open www.ourwebsite.com/forums/. Is there an easy way to redirect www.ourwebsite.com/forums/ to www.ourwebsite.com? Is that recommended? Thanks.
Last reply by Gabriel Torres, -
- 0 replies
- 794 views
Hi guys, what is mean this error 2F173/O? the topics doesn't show in forum, but in my home, in a section where I show just the topics, they are in showing... Can you help me? When I go to theses topics, I have a message with Error code 2F173/O Thanks
Last reply by Pamartinsla, -
- 2 followers
- 6 replies
- 396 views
Hi everyone, I noticed this afternoon that I have an admin notification of a task not running. The notification is Locked Task: usagereporting Whenever I try to run this task, I get the red box error with a bunch of stuff in it with the error number 2C124/7. I'm about to lodge a support request for this, but wanted to put it here as well to see if any others have had similar issues.
Last reply by iacas,
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