Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.1k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Problem with SQL query that takes a long time to execute
- Last reply by Prank,
22,952 topics in this forum
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- 2 followers
- 21 replies
- 1k views
Have set it to 90 days, but nothing gets pruned.
Last reply by Jim M, -
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- 2 followers
- 2 replies
- 131 views
Hi, we cannot access our forums after the update today. Help needed. Forums 4.7.18 Locked Invision This application is out of date and cannot be enabled until it is upgraded. Please visit your client center to download the full Invision Community package.
Last reply by Alex Duffy, -
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- 2 followers
- 2 replies
- 127 views
This is my DEV server that I am questioning, to test work with IC5. I have made multiple failed attempts at a straight upgrade. The last, I uninstalled every app, plugin, theme that was not IC stock before performing the upgrade. Still, after all that, I have errors in the logs calling uninstalled apps, furl problems, etc... I have yet to have anything but a white screen for the webpage, yet have unfettered access to all of the admin panel. I am happy to have support look, but last request I made was replied with "We don't support Dev installations...". So my question is whether it would be prudent to do a clean install, and whether or not I could the…
Last reply by SMen, -
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- 2 followers
- 15 replies
- 353 views
My community is having issue with links embedding from X from last 48 hrs., is anyone experiencing same issues and if there is a workaround for this? Thanks in advance. The link could not be embedded because there is no tweet at that URL.
Last reply by media, -
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- 2 followers
- 7 replies
- 639 views
Hi, I'm trying to add send grid to my board. I have open the account in send grid, created the API KEY, gave the API KEY full access. copy the API and try to add it the the board API I receive "2C339/1 The API Key you supplied appears to be incorrect. Please check your API Key and try again." in the send grid, my server IP have been added and write on its IP method - API KEY please help, thanks.
Last reply by Jim M, -
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- 1 follower
- 10 replies
- 134 views
I updated forum board and now sidebar is down the main content. I cleaned system caches and created a new theme. But error is still there. Any idea how to fix that, please???
Last reply by teraßyte, -
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- 3 followers
- 5 replies
- 161 views
I got a message from the system that a task is not running. It is saying I ran the dignosis in the support section - then it asked to install a patch which I did, I clear the cache but I still have this message und the support section is showing no problems. I don't know if this has something to do with this but the email system currently also does not work. Several test mails which I sent did not arrive till now. Thanks for the help in forward.
Last reply by Marc, -
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- 1 follower
- 18 replies
- 706 views
I've a couple of 'Promoted Items' that aren't showing up in the 'Manage Promoted Items' section of my Admin Settings – so I can't delete them. Others I can but a couple seem to be stuck as they don't show up on the 'Manage' list. (Don't know why, but there you go.) My question is: If I delete the entries directly in the database (via table: _core_social_promote) – will it crash/cause errors on my site? Many thanks from any who know.
Last reply by Daniel F, -
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- 4 followers
- 9 replies
- 570 views
The clearUnconfirmed task is still included in the core application but throws an error when it runs because the hive feature tables don't exist anymore: 2C124/7 There was an issue running this task, please refer to the system log for further information. DELETE FROM `core_hive_subscribers` WHERE subscribe_confirmed=0 AND subscribe_date<=1722521047 IPS\Db\Exception: Table 'dev47.core_hive_subscribers' doesn't exist (1146) #0 /dev47/system/Db/Db.php(1300): IPS\_Db->preparedQuery('/*dev47::root::...', Array, false) #1 /dev47/applications/core/tasks/clearUnconfirmed.php(41): IPS\_Db->delete('core_hive_subsc...', Array) #2 /dev47/system/Task/Task.php(283)…
Last reply by Jim M, -
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Upgrade of invision 1 2 3
by amd21-
- 2 followers
- 55 replies
- 2.4k views
Hello to everyone We would like to upgrade the invision from 1.7.4 to 1.7.15 and during the upgrade show the following message ( see image ) . Should worry do something or i can process with upgrade without any problem ? Just to notice that until now we had only forum pages events and the new purscase is with also blogs and gallery Many thanks in advance
Last reply by Jim M, -
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- 2 replies
- 107 views
Hello Is there any way to increase the number of questions in a poll ? Now the standard is 3 . Is there any setting or can be change though db ? Please let us know . Thanks
Last reply by amd21, -
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- 1 follower
- 1 reply
- 133 views
Got an email on this new issue - A configuration issue has been detected on your community which requires your attention. Locked Task: clearUnconfirmed One of the routine maintenance tasks which run in the background has failed several times, which may indicate a configuration issue. In the ACP Notifications - Running the task gave this (NOTE: Hive is disabled on our site) - 2C124/7 There was an issue running this task, please refer to the system log for further information. DELETE FROM `core_hive_subscribers` WHERE subscribe_confirmed=0 AND subscribe_date<=1728412431 IPS\Db\Exception: Table 'h328096.core_hive_subscribers' does…
Last reply by Jim M, -
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- 1 follower
- 6 replies
- 255 views
IPS 4.7.18 On Subscription Plans: When I try to check Lifetime (no renewals) and Save, it reverts back to 1 month with Lifetime unchecked
Last reply by Jonathan Panozzo1, -
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- 1 follower
- 3 replies
- 150 views
I applied a patch to our forum today at aoai.org/forum and now I can not see the forum or get into the admin pages. My problem seems to be that in order to complete the upgrade, I have to log in with my email address and password, but I don’t know or remember the password, so this apparently can’t continue. (see screenshot attached). There is NO link to reset my password here either. In addition, when the patch update could not finish, and instead gave a error report (see this report in the next screenshot). I do not know where to go from here and now, Invision Community no longer has any way to contact someone to help with th…
Last reply by teraßyte, -
Tech issue
by tmcom- 1 reply
- 127 views
Had this yesterday tried to run it but didn't clear anything, need some help thanks.
Last reply by teraßyte, -
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- 1 follower
- 2 replies
- 121 views
When quickly editing a title while viewing a record the SEO title (and thus the URL) is not updated. 1) Let's say I add a record with the title This is just a test title to a database: https://domain.com/test_db/records/this-is-just-a-test-title-r2/ 2) While viewing the record click and hold to edit the title to something else: This is just a test title - EDIT The SEO title/URL remains the same and the new text is NOT included. 3) Only if I edit the record from the full form the SEO title is properly updated on save: https://domain.com/test_db/records/this-is-just-a-test-title-edit-r2/ As long as no Custom URL is set,…
Last reply by teraßyte, -
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- 2 followers
- 2 replies
- 217 views
I am the founder and administrator of a forum on lnvision community For several weeks, I have not been able to connect to my forum or to the administrator dashboard when I am at home on my box I have tried these connections with several devices and several browsers. When I am in 5g with connection sharing, I have no problem connecting to my accounts with these same devices. I can't understand where the problem comes from Do you have any ideas? Thank you
Last reply by Asso, -
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- 1 follower
- 9 replies
- 230 views
Hi, We are paying for a support plan and we don't understand how we can't send a ticket by email. We have a problem with the forum since yesterday. It is running very slow. A user tells us that when accessing shows the following error: 2S119/1 The server managers pass us the following data. Seguimos viendo que las siguientes queries están generando toda esta carga de cpu: | 10751 | nikonistasforo | 10.210.148.2:8822 | foro_ipboard | Execute | 0 | statistics | /*foro_ipboard::nikonistasforo::IPS\Session\Store\_Database::loadSession:95*/ SELECT * FROM `ibf_core_sessions` AS `core_sessions` WHERE id=? …
Last reply by Marc, -
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- 0 replies
- 112 views
When sorting topics by "Most Views" or "Most Replies", the last page is empty. eg. https://invisioncommunity.com/forums/forum/499-feedback/page/1020/?sortby=views&sortdirection=desc
Last reply by Eleeist, -
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- 2 followers
- 5 replies
- 212 views
Hello, Images have stopped loading on our site. It is happening to different people on different computers in different countries... We cannot be sure if they began today or earlier. Is this something we can fix from the AP? My thanks in advance if anyone knows the answer. Thanks, Nigel
Last reply by Marc, -
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- 1 follower
- 5 replies
- 210 views
I have tried fixing this problem i have been unable to find a solution it is getting quite annoying manually finding transactions and setting their balance.
Last reply by AverageJoe23, -
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- 1 follower
- 2 replies
- 161 views
Template \applications\core\dev\html\front\global\cachingLog.phtml on line 20: <i class="fa fa-exclamation-triangle cCachingLogMethod_delete" title="Possible Duplicate"></i> The title attribute is hardcoded.
Last reply by Stuart Silvester, -
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- 1 follower
- 2 replies
- 184 views
Hi, On one of my sites which is using the lastest version of IPS4 4.7.18, guests are seeing "Error Subscriptions are not available" instead of the usual options to Register/Sign-Up. In Commerce Settings -> Subscription Plans it says Enable on the button, so they are off. In Store Settings -> Purchase Settings the setting for Force users to make a purchase when registering? is off. On the Member Settings -> Log In and Registration -> Registration page the settings are on Recommended. I'm using Standard and Google options only. Any thoughts on what could be causing this? I checked with Support Tool which reports everything is okay. …
Last reply by The Old Man, -
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- 3 followers
- 6 replies
- 198 views
This has just recently started and I'm not sure where to look or what could be causing the issue. There have been quite a few members who have clicked - follow this thread to get email updates and they are not sending on time. The emails are showing up days late. Very frustrating. They have unfollowed and followed again with the same results. Is this something that I have control over? Not sure that I made any changes that would have affected this. I'm not sure if it's all the threads or just random. What can I do to get this back to working properly. We've been using this feature for years and this is the first time we are having an issue like this with…
Last reply by Marc, -
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- 1 follower
- 9 replies
- 166 views
Having issues with Topic/Post counts inaccurate. System shows count of topics and posts as same. Gallery images increase, but do not decrease when images are deleted. There are no running background processes. I performed a reindex, even waited 24 hours after. Issue still persists. Advice?
Last reply by Jim M, -
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