Technical Problems
Run into an issue and need help from the Invision Community Team?
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Subforums
Classic self-hosted technical help
- 33.4k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Setting up use of Invision Community API with Nginx
- Last reply by Jim M,
23,005 topics in this forum
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- 2 followers
- 16 replies
- 333 views
Hi, we've just updated to the latest version and are having problems with updating the status of reports. It changes initially, but then reverts back to new report regardless of what's chosen. We've tried with all addons/themes disabled etc and have uploaded a fresh set of files, but still have the same issue, so it looks a lot like a bug.
Last reply by Fast Lane!, -
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- 1 follower
- 10 replies
- 166 views
What I did before was replace all the phrases. Databases > Manage Records > Database Settings > Language
Last reply by Marc, -
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- 2 replies
- 95 views
Hi, since yesterday we're seeing this error when trying to access reports: SELECT * FROM `reportmsg_messages` ORDER BY msg_position Table '[dbname].reportmsg_messages' doesn't exist We've not made any manual database changes or anything, so are quite concerned as to what is happening and what may have caused it.
Last reply by Dll, -
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- 2 followers
- 25 replies
- 435 views
We offer membership as a product. One year term, can renew automatically if payment method permits and member enables. Sometimes a membership expires and the member can't renew: it's possible to view the expired product in the store, but not possible to purchase or renew. Option to allow users to purchase more than one is off. This has happened for years over many releases.
Last reply by Marc, -
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- 8 replies
- 407 views
... even though there are 10's, if not 100's in the album. Additionally, albums with no images show 100's.
Last reply by My Sharona, -
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- 1 follower
- 3 replies
- 99 views
Hello, All of a sudden users are being signed in as other people's accounts and with the ability to read private messages and such. Could somebody help asap on this please/ I did notice the following, too.
Last reply by Marc, -
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- 1 follower
- 1 reply
- 72 views
Just a FYI... It was just noticed that with the upgrade to 4.7.19, the Topic Summary setting was defaulted to the Sidebar. This happened even though, prior to upgrade, it was set to show, "Under the first post." Resetting the setting to the preferred option does work though. Doesn't seem like an upgrade should be resetting a setting already customized.
Last reply by Marc, -
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- 1 follower
- 4 replies
- 109 views
Over the past few months we have seen an uptick of users reaching out via our contact form and stating that they are unable to complete the Question & Answer challenge. The questions we ask are very simple. Ex: "What is the third letter of the 5th word in this sentence." to which the answer is of course t or T. The users almost always provide the answers in the contact email to us for all of the questions, the language in the emails do not lend themselves to be spam related, and when testing ourselves, we are able to create accounts and successfully complete the security challenge. What could cause users to fail this challenge, even when answering them cor…
Last reply by dtwood01, -
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- 2 followers
- 5 replies
- 244 views
Email error log when sending a bulk email fills up with errors which includes every so often the below message Amazon SES, SMTP Error Response: 421 Connection closed by server. Maximum message count per session reached investigation led to this topic here https://repost.aws/questions/QUw5qK9rBFSKqXvW5a-nAteg/amazon-ses-smtp-error-response-421-connection-closed-by-server-maximum-message-count-per-session-reached it says there may be a new limit of 350 calls from 19 Nov 2024 which fits in with the same date that they appeared in my email error log Anyone else sending over 350 emails seeing this problem?
Last reply by Marc, -
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- 2 followers
- 44 replies
- 1k views
Mobile uploads from at least Android is showing up sideways in posts. I have the latest version of IP board installed, running gd, and have exif installed. What can I do to resolve this?
Last reply by Adlago, -
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- 1 follower
- 2 replies
- 117 views
Hi all, I am pretty certain this is new behaviour. Apologies - I am uncertain of the correct term to describe it. Virtually any content in Invision v4 (I have not tested in v5), a blinking pipe appears within any or next to ant text I have I clicked on near. It also appears next to images. This behaviour does not occur in Firefox or Chrome (desktop). This also occurs at this website: https://invisioncommunity.com/news/ I am aware that I can prevent this behaviour using CSS: body * { user-select: none; } But using the universal selector at the root of the site is poor practice (where it would be applied to every element), and this 'fix' al…
Last reply by Como, -
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- 0 replies
- 86 views
Hi Invision Community Support, I recently started running an achievement rebuild, but I’m encountering some issues that I need help resolving. Current Progress Achievement Rebuild Progress: 13% (3750 / 28852) — The process has stalled and is not moving forward. Locked Task: Task: queue Application: System Description: Runs background queue tasks. Last Run: 10 hours ago. I see the following message: One of the routine maintenance tasks which run in the background has failed several times, which may indicate a configuration issue. Logs and Error Details From the logs, I am e…
Last reply by mountaininteractive, -
- 7 replies
- 138 views
Use IPS 4.7.19 PHP 8.1.30 Regards Bosss
Last reply by Gary, -
- 1 reply
- 100 views
Hi I have been getting these errors in my error log files Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace. I did a bit of research it seems it could be down to the htaccess file on the installations. This piece of code people are altering but not sure where to start <IfModule mod_rewrite.c> Options -MultiViews RewriteEngine On RewriteBase / RewriteCond %{REQUEST_FILENAME} !-f RewriteRule \.(jpeg|jpg|gif|png)$ /public/404.php [NC,L] RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d R…
Last reply by teraßyte, -
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- 1 follower
- 2 replies
- 112 views
On a forum I am admin on we are getting a number of users just posting a link to X / Blue sky and not adding any context to what they are sharing. We are wondering if there is any way to implement a set number of letters/words in a post that contains a link. I.e. stopping people posting a link with no comment on it. Grateful for any guidance
Last reply by Phantom_OTIB, -
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- 2 followers
- 27 replies
- 394 views
Ok, here's what's happening on our setup (Elasticsearch 7, MariaDB 11.4, PHP 8.3 while testing on 8.1 and getting the same results)... on the front-end we are getting this error for any search conducted on the forum: TypeError: array_map(): Argument #2 ($array) must be of type array, null given (0) #0 /home/domain/public_html/forums/system/Content/Search/Elastic/Query.php(1315): array_map(Object(Closure), NULL) #1 /home/domain/public_html/forums/applications/core/modules/front/search/search.php(760): IPS\Content\Search\Elastic\_Query->search('digital', NULL, 17, 'or') #2 /home/domain/public_html/forums/applications/core/modules/front/search/search.php(126): IPS\core…
Last reply by Jim M, -
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- 6 replies
- 208 views
So I was fidding around and trying to change up a theme for a different one and I think i might of deleted all of the themes...and now i get this message? H ere is the site link: Is their anything yall can do from your end?
Last reply by Allison Ramirez, -
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- 1 follower
- 6 replies
- 152 views
We have a forum that I'd like to share but cannot figure out how to do it. It is at Bullnose Forum/Marketplace/Vendor Reviews & Ratings. I can share the threads within the forum but not the forum. Am I missing something?
Last reply by Gary Lewis, -
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- 2 followers
- 9 replies
- 353 views
Very suddenly after the last upgrade all my community downloads (i.e. via the Downloads app) are dead. Upon clicking "Download File", I get a white screen simply saying: { "code": "not_found", "message": "File with such name does not exist.", "status": 404 } Nothing has changed here - all the files are hosting on Amazon S3 bucket but I'm wracking my brains as to why suddenly they're all broken? Any help appreciated! My webhost is Invision Cloud (here). Thank you in advance for any help. Neuro
Last reply by Rulex, -
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- 1 follower
- 1 reply
- 126 views
I have a forum that has "Minimum content count to post" set to 25 posts, yet brand new members with 0 posts are able to post in that forum. What setting am I missing?
Last reply by Marc, -
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Hello dear friends, I have met this problem on my forum, what is that how to solve? Error: Call to undefined function IPS\core\modules\admin\support\phpinfo() (0
Last reply by teraßyte, -
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- 2 followers
- 8 replies
- 276 views
Is this possible while keeping the tags alphabetically sorted?
Last reply by Jim M, -
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- 2 followers
- 13 replies
- 268 views
For a few days now, for reasons I don't know, I no longer receive notifications when a new user signs up. In SPAM there is nothing, email works perfectly and everything seems fine. And in the admin notifications panel everything is set correctly. What do you recommend me to check?
Last reply by Jim M, -
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- 1 follower
- 4 replies
- 179 views
Hello all, Just upgraded to the latest 4.7.19 version for our community and am experiencing the classic missing index page error: We can access our AdminCP and any other forum webpage through difference means. It's only the index page that appears to have disappeared after the upgrade. Any way to resolve this or recover the index page belonging to this upgrade? Many thanks!
Last reply by craigf136, -
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- 1 follower
- 1 reply
- 122 views
Had this after 504 error briefly for my forum. Is this something to worry about for high traffic events?
Last reply by Marc, -
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