Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.6k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,018 topics in this forum
-
- 2 followers
- 3 replies
- 1.3k views
Hello, I have a website that is already working with an active license, I want to create a subdomain for testing purposes of this same copy. Since license is already active in copy, do I just need to change license to KEY-TESTINSTALL when log into ACP?
Last reply by CoffeeCake, -
- 0 replies
- 326 views
Even if logged in as anonymous and as an admin. Members can't see us in the "who's online". But, they can see on our profile pages that we are online currently / x minutes ago. This is the code from the theme core -> front -> profile -> profileHeader: <div id='elProfileStats' class='ipsClearfix sm:ipsPadding ipsResponsive_pull'> {{if ( !$member->isOnlineAnonymously() ) OR ( $member->isOnlineAnonymously() AND \IPS\Member::loggedIn()->isAdmin() )}} <li> <h4 class='ipsType_minorHeading'>{lang="members_last_visit"}</h4> <span> {{if $member->isOnlin…
Last reply by NerdCore, -
- 3 replies
- 430 views
hello. Does anyone know how to remove the timestamp, that comes after posted by? On main forums page.
Last reply by Adriano Faria, -
- 5 replies
- 802 views
Hi, In the past, I've experienced some bugs when trying to update a community where the admin folder was named with a distinct name and protected by a .htaccess user/password. At that time (don't remember what version it was), the automatic download did create a new admin folder but the update did not work at all. I was forced to restore the saved copy made just before update and perform a manual update (download the whole community install file, unzip, rename admin folder, and move it over the instance to update). Since that time I still perform updates in that way, just to be sure there will be no problems... So, I'm wondering if that "bug" has been solved sin…
Last reply by Dexter_X, -
- 0 replies
- 936 views
Hello, We have badges on our forum. but I see some issues: Ok, it looks fine, but why SevenDaysRegistered.svg have number 3 on icon? It should be 7 I think to make sense. Another one is OneHundredReactionsReceived.svg but in rules I see reactions given. So its not for received, but for given? And last one: FiveHundredItemsPosted.svg have 100 number on icon, not 500 :S Also I think that giving for week, month and year is a bit to little. In our forum I think that 95%+ users will have first two. It should also contain 5 years, 10 years or even 15. I know that, we can add it manually, but need to make some icons for it. It should be by default…
Last reply by wegorz23, -
- 5 replies
- 430 views
I am pretty sure you can't do this, but I am checking anyway. Can a member see what content another member is following?
Last reply by Adriano Faria, -
- 7 replies
- 792 views
How can you enable rating without downloading the files? So that users can rate between 1 to 5 stars?
Last reply by AlexJ, -
- 3 followers
- 2 replies
- 681 views
Do we have such a callback url, I can't seem to find one. My FB App that's tied to FBLogin has that not sure how to handle it.
Last reply by opentype, -
- 2 replies
- 398 views
Hi all Recently set it to Return Key Behavior = Go to next line (as requested by users). Seems to be an issue with pasting text and the spaces between paragraphs. Even when copying and pasting from notepad (ie no rich text). Example: In editor it looks fine: But when the post is shown on the front, the spaces are lost: This particular member is very passionate about the spaces here! Any ideas how to fix this? (i tried a new post with the content coming from notepad, definitely seems to be an issue with pasting text) Thanks Darren
Last reply by Darren Lyons, -
- 1 reply
- 424 views
Hello, Our problem is that the block("who's online") on the first page of the forums doesn't get updated. I tried manually running the task to clear system cache under the automatic tasks menu. This did not help. The only way it gets updated is if we manually use the tool under "get support" -> "clear system caches" It worked fine on the earlier version, but after the update this happened. We haven't found any errors being triggered regarding this. Going to "index.php?/online/" shows the correct members online.
Last reply by NerdCore, -
- 2 followers
- 11 replies
- 535 views
Hi, What could be the reason behind the non-updating comment counter in the forum statistics block at the bottom of the main page? I rewrote the short format of the post counter to a long format, then this error occured.
Last reply by Andy135, -
- 1 follower
- 6 replies
- 648 views
Hello, I want to add a message in marked area, does anyone know where I can edit the template?
Last reply by Hisashi, -
- 1 follower
- 1 reply
- 439 views
Hi everyone, I get above warning on my ACP on 4.6.2 (Caching Cache Engine: None Cloudflare detected ) Not sure what to do??? On my server i do not have Cloudflare, but my hosting Network is using (I am guessing) Any help much apricated
Last reply by Nathan Explosion, -
- 4 followers
- 29 replies
- 2.7k views
Hi All, Please suggest how to insert an ADVERTISEMENT inside the first post of each topic ? Any plugin/code available ?
Last reply by media, -
- 3 replies
- 321 views
Hi, Is there a way for website owner to have a reserved or disallowed Display Name? Reserved Display Name for like Administrator, Moderator, Support, Nike, Adidas, Nigeria, Congo, Canada, Toshiba, Intel, etc...☺️ Disallowed Display Name for user that might sign up with inappropriate name like a profanity words. I notice IPB have a Words Filters for Posting but can't find any for User's Display Name. Or maybe a 3rd party plugin in Marketplace if someone can point us to it. Thanks for any help ☺️
Last reply by Daniel F, -
- 1 follower
- 0 replies
- 773 views
Hi guys, Our server runs at GMT -3, however the timezone at our board is somehow configured as GMT. See the discrepancy below. I have no clue on what is going on and how to fix this. Thanks!
Last reply by Gabriel Torres, -
- 1 follower
- 2 replies
- 813 views
Seen this go across a few communities, styling looks out, is there anything i missed??
Last reply by Hisashi, -
- 4 replies
- 922 views
I updated from php 7.4 to 8.0 fpm but the forum isn't working anymore it gives error 500. All the other scripts I have work just fine.
Last reply by Luciann, -
- 2 followers
- 4 replies
- 499 views
Dates are not in translated language???? Not sure what to do with this, when switch the language dates are still in English???
Last reply by media, -
- 0 replies
- 338 views
Hi, Hit an error when trying to delete a duplicated 'Topic' in Club feature.
Last reply by Umaar, -
- 1 follower
- 3 replies
- 647 views
Hi, How do we make a Club work as Support Ticket system? Can we achieve this with IPB? Or is there anything in Marketplace that can do this? The idea is to let Club Leader open and run their own Support Ticket. Thanks for any help 💭☺️
Last reply by Umaar, -
- 2 followers
- 9 replies
- 990 views
Here is a screenshot. Only ones that circled are missing and also why are the date are still English even browser language and site language is different... But this date problem is everywhere, does not matter what language you picked for computer language always displayed in English
Last reply by Nathan Explosion, -
- 1 follower
- 0 replies
- 328 views
I have a Recent Topics activity stream that serves as my default landing page and only shows topics. It is configured as the default application and module, and did work as desired before the upgrade. After the upgrade to 4.6.2, it seems like my main URL landing page randomly serves the All Activity stream instead. I notice it most when replying to a topic and clicking the site logo to navigate back to the base site URL. I can then click the Home breadcrumb button and it will navigate correctly to the Recent Topics stream and show the Activity breadcrumb as it should. When it shows Home it's no longer on the default stream/module. Anyone else experiencing…
Last reply by Clover13, -
- 1 follower
- 0 replies
- 316 views
Hi all, is possible custom fields for clubs members? What I want to do is the member can join to the open club (or whatever type of clubs), in the Join process member need fill some fields as a type of form, then those fields information can be set as public in clubs members tab, another fields can be set only vissible to staff or owner. Something similar to Profile Completion apply for clubs members.
Last reply by kmk, -
- 3 replies
- 948 views
Hi. Is it possible to remove post counts on main forum page?
Last reply by City Trading & Investing,
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-
