Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
- 31.4k posts
- 6 followers
Problems related to your server or other classic, self-hosted edition issues.
- After upgrading Cart option does not Appear for some users
- Last reply by Jim M,
22,695 topics in this forum
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- 1 follower
- 1 reply
- 1.1k views
Hi, As a part of a daily routine we monitor the https://invisioncommunity.com/release-notes/ page to see if there has been any updates to the forums. When checking the page it would seem like the newest release was 4.5.4.2 dated 04/22/2021 with a warning triangle indicating this is a security patch and everyone is advised to upgrade as soon as possible. The thing is that we have already updated to 4.5.4.2 quite a while ago. IIRC 4.5.4.2 (or was it 4.5.4.1?) was fixed by going to "Support" -> "Something isn't working correctly" to sort it. Has this just been merged into the full download in the client area? Is this supposed to be 4.5.4.3, only mislab…
Last reply by AlexWebsites, -
- 1 follower
- 0 replies
- 252 views
Does anyone know of a way, short of going into SQL, of finding all of the members who do not have a password set? This happened because I imported a large number of members without a password and did not send them an email, now I have to sort through and find out which one of them does not have a password. Obviously, as a last resort, I’ll dive into SQL.
Last reply by Giray, -
- 1 follower
- 4 replies
- 367 views
Hey guys. I need a job posting plugin. Where companies that are members of my community can advertise their job openings. Are there anything like that? Thanks a lot!
Last reply by Karina Harumi, -
- 1 follower
- 2 replies
- 367 views
I wonder how can I test new subscription and payment gateway. There is no group restriction for the subscription, so that I cannot create one just for test and special group I cannot restrict the payment method to special user group only I cannot test on test server as the payment provider does not allow other domains (only live) If I overcome the previous, I still cannot test on test server as the payment interface should be accessible publicly and test installation must be protected by .htaccess I cannot use the constant \IPS\NEXUS_TEST_GATEWAYS on live server as it applies to every payment method Any idea of how to create a test subsc…
Last reply by Sonya*, -
- 2 replies
- 665 views
Would you please make it possible to renew every year instead of every 6 months? There's literally no case I can think of where we'd want our forum subscription to expire any time soon, and making it every 6 months just adds extra work for us and for you. Thanks, James
Last reply by IP-Gamers, -
- 2 followers
- 6 replies
- 790 views
I am talking about /admin area. It keep expiring the login very fast. If I take a break, I will be already logged out, and then I have to refresh all pages and open all the sub-tabs inside them (like multiple HTML templates). Is it possible to increase to timeout to perhaps a day in local dev installation?
Last reply by Giray, -
- 1 follower
- 4 replies
- 428 views
Hey all, So I have a member who has hyperlinked some text with a link (Url in question: http://dev_tc.axihub.ca/) and I have verified the hyperlink indeed is pointing to the correct URL prior to submitting the post. However after the post submission the system alters the hyperlink and points it to my forums homepage of https://forums.extremehw.net/ Is this a security feature of IPB ? Just need to find out why it is doing that and if I can alter the behaviour. Many Thanks, P
Last reply by panzerscope, -
- 1 follower
- 0 replies
- 270 views
Example: trying to force reset password. To so so I need to pick dates, for example join date, with a from and to picker. I cannot for the life of me figure out what those two dates mean. Is it from 00:01 AM? From 23:59? For example, if someone joined today 04/21 and I want the system to send them an email, do I put 04/21 to 04/21, 04/20 to 04/21 or 04/20 to 04/22? 🥸
Last reply by Giray, -
- 3 followers
- 12 replies
- 1.1k views
We have been using filesystem for sometime and just updated to 4.5 and wondering with new description under data storage tab, which one is more advisable for faster, yet stable performance. Filesystem MySQL Redis We are on 64 gb dedicated server for single site with regular peak traffic during certain hours of the day.
Last reply by ptprog, -
- 1 follower
- 0 replies
- 359 views
Hello, This morning, I noticed my community was down with a 500 error message. I accessed the APC and ran the support tool. It disabled applications, skin modifications, ads... Then I reactivated them one after the other. In the end I found out the problem was with the theme and I removed all theme modifications. I had made very few modifications to the theme : - adding a <div align="center">{advertisement="hautdepage"}</div> for displaying an advertisement banner. - making a few modifications as indicated here : Compared to the old theme, the new theme has more options... as if the old theme had not been updated when I last upda…
Last reply by SecondSight, -
- 1 follower
- 1 reply
- 310 views
From my side, Android, last chrome version... The Our Pick widget doesn't work as carousel, does not run slider automatically, the arrow button isn't clickable....
Last reply by IP-Gamers, -
- 1 follower
- 0 replies
- 247 views
Hi All, I wrote a big topic today for my site and I uploaded a heap of images to it. Two issues stopped me from publishing though and I had to leave the topic in our moderators chat section; 1. The images are not converted to thumbnails. Whether we insert the images into the post or not. So its just a big long post of images. 2. The images that we do 'insert into post' still appear at the bottom of the post, so we get duplicates. It's been a while since I've posted anything pic heavy like this but I'm sure this isn't how it used to work ? I did a heap of searches on here and couldn't find anything matching my issue so I'm hoping its just a config iss…
Last reply by Prank, -
- 3 replies
- 361 views
Hello, I recently noticed that unread topics/posts are no longer proper highlighted? More exactly, in "forum view" the icon and the forum title are highlighted/bold but not the topic title aswell: In "topic view" all is fine, topics are highlighted: but in the sidebar, no highlights: Is this correct? Is this a bug or feature 🧐? Thank you!
Last reply by Daniel F, -
- 1 follower
- 3 replies
- 355 views
for example site.com/forum and site.com will be drupal for me
Last reply by Dean_, -
- 1 follower
- 6 replies
- 398 views
After upgrading to 4.5 there are missing phrases in the posting dates. Couldn't find the proper phrases, any help is appreciated. Thanks.
Last reply by Ramsesx, -
- 3 replies
- 813 views
How do I configure the images inside the posts to click, go to a new tab? Like in this post the button below the video https://hub.casadodesenvolvedor.com.br/topic/266-review-faturágil-gestão-de-recorrência-para-software-houses/?tab=comments#comment -434
Last reply by Karina Harumi, -
- 1 follower
- 8 replies
- 713 views
I recently made a new announcement to see how they work, but I made it indefinite, I want to remove it, But i cannot find out where, I even deleted the announce from the SQL Database and it remains, Where do i go?
Last reply by MinerSpark, -
- 1 follower
- 4 replies
- 449 views
I keep getting this error when trying to add PayPal, I have added the correct client ID and secret. Why is this happening?
Last reply by Umaar, -
- 1 reply
- 368 views
We have created some groups in our system but the group settings do not have access to the permissions for EDITING their own profile. Is there a permission setting somewhere that allows a group to be able to have Profile Editing Settings?
Last reply by mcsg, -
- 1 follower
- 4 replies
- 732 views
Hello, Is there any way to mass delete spam or banned members? More precisely, I want to delete all the members of a group but I couldn't figure out how to do that in the ACP. Thank you!
Last reply by Nathan Explosion, -
- 1 follower
- 1 reply
- 454 views
Hello, We run a rather active community, and when we upgrade to IPS 4, would love to take advantage of the Amazon S3 Storage Setting that's built-into the suite. My question, however, is if we could easily support alternative S3-like services, such as DreamObjects. DreamObjects uses the same API as Amazon S3, it just requires a different endpoint (objects.dreamhost.com). Is there an easy way to change the endpoint so we can use our buckets with alternative providers? That's really the only bit of code that needs to change and it should work (assuming there's not... strange things going on in the background). I've actually gotten several developers of other application…
Last reply by simonle, -
- 1 follower
- 4 replies
- 504 views
I am getting hit by spam from China. How do I block an entire country?
Last reply by Steve Jabba, -
- 1 follower
- 1 reply
- 318 views
Hi all, has anyone noticed the "Topic Summary" side bar is taking up too much space on tablets? I'm getting a lot of complaints about it. Tablets don't seem to have the highest resolution and the sidebar takes up about 25-33% of the screen. See screenshot from my users: I noticed there is a setting to disable this for mobile devices, but, it looks like tablets are being considered the same as desktops. I would like to have the capability to disable it for tablets or mobile devices. Any chance of adding another option for tablets (don't combine it with desktop). I like this feature, but I only want to enable it for desktops.
Last reply by Morrigan, -
- 2 followers
- 6 replies
- 564 views
Not sure what to call it specifically, but here's an example when I share a link on Discord. The logo that loads is huge. How do I fix this to use something... Rational? Or no logo at all would be preferable to that also...
Last reply by Morrigan, -
PMs broken
by Daddy- 2 replies
- 386 views
Ever since the achievement update, my replies to private messages here are not showing up. If I look at the conversation in my inbox I see my reply, but when I click on it none of my replies show up.
Last reply by Adriano Faria,
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