Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
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Classic self-hosted technical help
- 14.9k posts
- 8 followers
Problems related to your server or other classic, self-hosted edition issues.
- Error uploading multiple images to gallery
- Last reply by Jim M,
22,822 topics in this forum
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- 2 followers
- 5 replies
- 1.1k views
We're cleaning out some old accounts from over ten years ago. A couple of them have one or two posts attached that we want to leave in place -- so am deleting the account through AdminCP. I click the "leave content" option and then select the option to continue attributing posts to that user. However, every time it removes the attribution and shows the post as made by "Guest". I've done two accounts like this, and both did not work. Is this a bug?
Last reply by usmf, -
- 0 replies
- 295 views
Anyone know of a way to do a mass-generate a specified number of a specific discount code to provide to "resellers" of a product to use?
Last reply by Jacob Kemple, -
- 1 follower
- 0 replies
- 341 views
There was an error communicating with the notification server. {"errors":[{"code":"PUSH_TOO_MANY_EXPERIENCE_IDS","message":"All push notification messages in the same request must be for the same project; check the details field to investigate conflicting tokens.","details":{"invision-communities":["ExponentPushToken[<redacted>]","ExponentPushToken[<redacted>-CC]"],"@rikkitissier/invision-communities":["ExponentPushToken[<redacted>]","ExponentPushToken[<redacted>]"]},"isTransient":false}]} I am getting a lot of these errors...
Last reply by Ocean West, -
- 1 follower
- 5 replies
- 611 views
I've never seen anybody with zero posts at all – and we have just had an instance where a new user has joined the forum and made a single post so far and their post count is showing as zero https://www.consumeractiongroup.co.uk/topic/438194-cat-food/ Any ideas please?
Last reply by usmf, -
- 1 follower
- 1 reply
- 1.2k views
This error flags when we create anything, event, database article entry, anything. Using MySQL 8.0 SELECT badge FROM `core_member_badges` WHERE member=1 IPS\Db\Exception: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'member=?' at line 1 (1064) #0 /srv/data/web/vhosts/www.8bitrp.com/htdocs/system/Db/Select.php(383): IPS\_Db->preparedQuery() #1 /srv/data/web/vhosts/www.8bitrp.com/htdocs/system/Db/Select.php(441): IPS\Db\_Select->runQuery() #2 [internal function]: IPS\Db\_Select->rewind() #3 /srv/data/web/vhosts/www.8bitrp.com/htdocs/system/Member/Member.php(5675): iter…
Last reply by Stuart Silvester, -
- 3 replies
- 605 views
Thanks to the advice in the earlier thread, I'm working on instructing staff about the use of the "Flag as Spammer" button. However, it seems that three of our staff groups see this button on any member's public profile page, but one staff group does not see it there. Where do I edit how that button is seen? Thanks!
Last reply by usmf, -
- 2 replies
- 406 views
A moderator inadvertently flagged a new member as a spammer. This has all been sorted out and the member reinstated in to the normal member group (his account was banned). However, we've cleared his Member Title in the profile area of the AdminCP, but on his public profile the title is showing as a "Rank" and shows the title of "Banned" in there. How do I delete that, since that profile field is showing as empty? Thanks. Added: Notice second attachment here as well. This seems to be something happening to all accounts in the "Inactive" group for banned members. All those accounts are showing both a Rank and a Member Title of "Banned". But I cannot find a way to edit …
Last reply by usmf, -
- 1 follower
- 0 replies
- 370 views
I have a Q and A forum and now the topics that has a best answer are now coming up with an error. Error: Call to a member function truncated() on null (0) #0 /var/www/html/system/Dispatcher/Controller.php(101): IPS\forums\modules\front\forums\_topic->manage() #1 /var/www/html/system/Content/Controller.php(50): IPS\Dispatcher\_Controller->execute() #2 /var/www/html/applications/forums/modules/front/forums/topic.php(39): IPS\Content\_Controller->execute() #3 /var/www/html/system/Dispatcher/Dispatcher.php(153): IPS\forums\modules\front\forums\_topic->execute() #4 /var/www/html/index.php(13): IPS\_Dispatcher->run() #5 {main} Any help with this? Thanks
Last reply by IndianaJoe, -
- 0 replies
- 270 views
I have a Stripe account set up and integrated in my IPB community, and set to use Alipay. When I attempt a transaction, I am taken to a page on Alipay.com that says the following: How do I complete my setup so users can purchase items through Alipay? The instructions on Stripe's website seem to be for low-level programming of integrations: https://stripe.com/docs/payments/alipay/accept-a-payment
Last reply by Interferon, -
- 2 followers
- 0 replies
- 350 views
Hello I'm using two elements to cause fast page loading. <img data-src="{file='$file' extension='cms_Records'}" loading="lazy" style="height: auto;" class="ipsImage MangaImage" alt="..."> data-src and loading="lazy" My doubt is, does one thing cancel out the other or can maintain these two elements? I have a manga reader, the images are heavy.
Last reply by Hisashi, -
- 2 followers
- 18 replies
- 1.1k views
If you click the "Flag as Spammer" on a member's account, will it block the use of the e-mail address associated with the account? We have a lot of banned members who were identified as spammers and only have a post count of 0-3. Right now, the accounts are just banned --- leaving them in the system to make sure that no user with the same e-mail address can register again. However, I'd like to be able to delete those accounts. Would I be able to "Flag as Spammer" to remove all content, delete the account and record the e-mail address as blocked in the system? Thanks!
Last reply by CoffeeCake, -
- 1 follower
- 2 replies
- 279 views
I can't even submit a ticket via the AdminCP and the "Create Ticket" button in the client area here seems to not work at the moment. I tried installing a plugin for CKEditor via the "add button" function and it completely broke. I went into /applications/core/interface/ckeditor and tried to delete the plugin folder but that didn't help. Is there anywhere else I can look to fix this myself? The plugin was this.
Last reply by CircaCitadel, -
- 2 followers
- 5 replies
- 372 views
I've set my test IPS forum up along side my VB5 and want to do a test migration. Question I have is will the VB5 attachments and custom avatar folder be modified in anyway? I don't want to break the main site while doing my trial migration run.
Last reply by Arcade King, -
- 2 followers
- 10 replies
- 1k views
when I search for "old skool forums" on google my web site does not show on google. what do I have to do to get it to show?
Last reply by LiquidFractal, -
- 1 follower
- 2 replies
- 620 views
Hi guys Getting quite a few emails from new joiners who are saying the 'Validate my Email address' button isn't working. Some are able to get it on the second send. Just wondering how or where to troubleshoot this? Thanks
Last reply by Genestoy, -
- 1 reply
- 664 views
Hello, I made some changes on default invision theme, and it was not able to upgrade to 4.6 properly, I tried to restore but doesn't worked, them I deleted it 🙂 (yes, I know) But I don't find anywere the default (this blue and white one) to download. I appreciate if someone can share with me the default and clear theme of invision .
Last reply by Adriano Faria, -
- 1 follower
- 0 replies
- 345 views
Hello, I upgraded today to 4.6.4 and right now the community seems a little slow to load any page, is this normal? This right after the update (it wasn't like that before) Could it be something in background? ----- Edited ----- Already normalized
Last reply by Hisashi, -
- 1 follower
- 2 replies
- 651 views
Hi, with 4.6, we don't seem to be able to hover over somebody's name and see where they are currently viewing. And this is my imagination, I'm sure that we were able to hover over the online name of any particular user and it would tell us where they were currently viewing. Is this feature not available now? Or is there something that I haven't correctly configured with the new version? Thanks
Last reply by BankFodder, -
- 2 replies
- 496 views
SInce the update to 4.6 and once in a blue moon I get accounts being made with called "Guests" and after a while I have disable "Post Before Registering" and yet I still have 11 guests account. Nowhere to remove them and while looking at the profile they look the same as anyone else but with no email adress and whatnot, but what really makes my mad that those accounts gets awards from the thiredparty addon and also points from the "members store" addon. I have sent messges and support to one of the thiredparty devs to see if it's one of there plugins that is making it do so, however seems not. Looking at the errors logs and nothing ;(
Last reply by EmpireKicking, -
- 1 follower
- 0 replies
- 434 views
On Vivaldi browser, pushing the button "sign in to marketplace" gives no reaction at all (no sign in pop up window opens). On Firefox trying to sign in via email gives this error: The funny thing, if I take the URL from above and paste it into the Vivaldi browser I can sign in finally.
Last reply by Ramsesx, -
- 1 follower
- 3 replies
- 1.1k views
Hopefully, this is an easy question, because I probably just don't have a setting right. But after installing the most current upgrade, a member is now able to login anonymously. They appear in the "Users Online" list like this: Our forum does not allow anonymous login or posting. The group that member is in has this setting on: Am I supposed to have settings elsewhere that also work to control this? Thanks!
Last reply by Koper74, -
- 1 follower
- 0 replies
- 326 views
Hello, The bar showing the rank follows space of main menu, so if the dropdown menu has too many buttons, this happens.
Last reply by Hisashi, -
- 7 replies
- 730 views
I'm attempting to use the REST API to have a member follow a forum topic, using the API found here: https://invisioncommunity.com/developers/rest-api?endpoint=core/members/POSTitem_follows As part of my integration tests, I am successfully able to create a member and a topic. I'm now attempting to have the member follow the topic, but I'm receiving errors. Ultimately, the URL I'm posting to would look something like this: https://community.justaskmax.com/api/core/members/421/follows?followApp=forums&followArea=topic&followId=543&followAnon=false&followNotify=true&followType=immediate The parameters I'm using are: followApp…
Last reply by Daniel F, -
- 1 follower
- 2 replies
- 623 views
Hello, how can I setup a achievement rule to give a badge for won days (reaction received; normally seen in profile view)?
Last reply by Nathan Explosion, -
- 1 follower
- 1 reply
- 362 views
I can't find the bug tracker anymore, but we just upgraded to 4.6 and now the buttons are missing in the app marketplace. Example below of a free theme. Edit to clarify: The button to purchase or upgrade the app is missing from the small, empty rectangular box above "Resource Information"
Last reply by Stuart Silvester,
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