LiquidFractal Posted September 21, 2021 Share Posted September 21, 2021 Some of my clients have reported to me that they are unable to use the attachment bar ("Drag files here to attach, or choose files...") in Private Messages. As in it doesn't even show up for them in some cases. I've suggested they clear their browser caches (and I've cleared the site cache several times), but the problem persists. I'm still gathering information on this, but my as-yet unproven theory is that they are using MacOS/Safari. I haven't had any problems using popular browsers (Firefox/Chrome/Edge) on a 64-bit Windows 10 platform. Just wondering if anyone else has reported this issue as well? Thanks! Link to comment Share on other sites More sharing options...
Randy Calvert Posted September 21, 2021 Share Posted September 21, 2021 No problems for me when using MacOS with Safari or Chrome. LiquidFractal 1 Link to comment Share on other sites More sharing options...
opentype Posted September 21, 2021 Share Posted September 21, 2021 Just to state the obvious: have you checked the member group permissions? There is a dedicated member group setting to allow attachment in private messages. LiquidFractal 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 21, 2021 Share Posted September 21, 2021 As mentioned above, what you are describing is what you would see when a member is not allowed to use attachments for some reason. This may be permission to attached at all, or that they are over limits, meaning they also cannot attach anymore. LiquidFractal 1 Link to comment Share on other sites More sharing options...
Solution LiquidFractal Posted September 21, 2021 Author Solution Share Posted September 21, 2021 (edited) Ahh, so. Some of my clients had been switched to another member group and this setting hadn't been adjusted for the destination group. They had been able to use it before and it had disappeared, so this explains it. Thanks to everyone for their help! Edited September 21, 2021 by liquidfractal Marc Stridgen and Mark H 2 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 21, 2021 Share Posted September 21, 2021 Glad to see you found what you were looking for there LiquidFractal 1 Link to comment Share on other sites More sharing options...
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