sadams101 Posted September 27, 2021 Share Posted September 27, 2021 I have someone trying to register a new account but is being blocked. I have no manual blocks in place, and when I search for their IP I do see that they are being blocked in the spam defense longs. How do I unblock them? They are seeing: "You are not permitted to register a user account with this site." in a red banner at the top of the screen. Link to comment Share on other sites More sharing options...
Lucas James Posted September 27, 2021 Share Posted September 27, 2021 5 minutes ago, sadams101 said: How do I unblock them? Create their account manually from AdminCP and then ask them to change their password. Response Code 4 shows that their registration Email/IP is blacklisted. sadams101 1 Link to comment Share on other sites More sharing options...
Solution Jim M Posted September 27, 2021 Solution Share Posted September 27, 2021 16 minutes ago, Lucas James said: Response Code 4 shows that their registration Email/IP is blacklisted. Correct. This would indicate that our Spam Defense system is outlining this user as a spammer (level 4) and per your settings, you have opted to reject registrations for level 4 users. You can either do as @Lucas James has suggested and manually register them or you can whitelist their email address/IP address in ACP -> Members -> Spam Prevention -> Whitelist (top right). sadams101 1 Link to comment Share on other sites More sharing options...
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