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Spam Defense Issue

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I have someone trying to register a new account but is being blocked. I have no manual blocks in place, and when I search for their IP I do see that they are being blocked in the spam defense longs. How do I unblock them?

They are seeing:

"You are not permitted to register a user account with this site." in a red banner at the top of the screen.
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  • Solution
16 minutes ago, Lucas James said:

Response Code 4 shows that their registration Email/IP is blacklisted.

Correct. This would indicate that our Spam Defense system is outlining this user as a spammer (level 4) and per your settings, you have opted to reject registrations for level 4 users. You can either do as @Lucas James has suggested and manually register them or you can whitelist their email address/IP address in ACP -> Members -> Spam Prevention -> Whitelist (top right).

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