Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
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Problems related to your server or other classic, self-hosted edition issues.
23,018 topics in this forum
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- 1 follower
- 2 replies
- 329 views
Hi, I can't find a link to the "release notes" that used to be available in the navigation bar. New 4.6.8 version is out there and I want to share the release notes with our staff members. Cheers! 🙂 Quick update: the link is https://invisioncommunity.com/release-notes/ It seems it is available only inside the Client Area. So, this is more a suggestion to add this link here in the community as well. Please move this topic to the suggestions forum. Thanks.
Last reply by Gabriel Torres, -
- 1 follower
- 6 replies
- 534 views
As per title
Last reply by IveLeft..., -
- 3 followers
- 11 replies
- 1.5k views
How do I change it so all new users that register become something like "Awaiting Members" instead of automatically becoming a "Member" as they get validated. Change default user group?
Last reply by Marc, -
- 2 followers
- 3 replies
- 373 views
Hi, I setted up my website in a way that only paid subscribers can become a member (have an account). I was wondering how it works at the end of their subscriptions ? In with user group they will be attached to ? I have 2 types of group: Member (normal member - not use for the moment) CLUB Member (paid subscription) -> the only way to register currently. If a paid CLUB Member doesn't renew is subscription, will he fall in the default Member group 1 ? (without any configuration needed on my side?) Thanks for your help.
Last reply by Marc, -
- 1 follower
- 1 reply
- 302 views
Hi, is there a way to restrict of post editing in certain sections of the forum? Permission setting in the member group settings either gives everything or nothing (where you can tick what to allow to edit like forums, events, etc.). Is this all it is capable of?
Last reply by Marc, -
- 0 replies
- 275 views
When you edit an image in the editor there is a field named "Image title", but it populates the <img> alt tag instead of the title tag, which doesn't display the image title when you mouse over it in Firefox, and likely every other major browser. I think it would be best to set both, the alt and title tag with the image title value.
Last reply by TyronX, -
- 2 followers
- 1 reply
- 331 views
Hi, I'm really struggeling with the image size and ratio for calendars and blogs. By default, it's wayyy too wide. You can't display properly an normal image/photo, it's more a banner that an image. Is there a way (or a plugin) to manage the ratio of image in these 2 applications ? Many thanks Livio
Last reply by Marc, -
- 1 follower
- 8 replies
- 1.2k views
For the first time, I banned a member for 7 days. I thought it was straight forward - banned him and set the date for 7 days later. Four weeks later, he's not banned but all his IP's are on the ban list. Problem is, there are dozens of other members that use the same IP's and are finding themselves banned. Each time I have to go in and delete the IP's off the list but there are hundreds. What did I do wrong and how can I fix it?
Last reply by Jim M, -
- 1 follower
- 3 replies
- 353 views
When I edit groups html they display random colors no matter what I put in there this is a code example: <font color="red">Group</font> Instead of red it displays green or some other random color, what's this caused by? I'm confused. After many tries it finally updates and work properly, I tried purging cache on cloudflare and I even asked people if they see the same think (they said yes so it's not locally happening). This never happened to me before, it makes no sense. Also this is happening on all themes, not just 1, so it can't be caused by a specific theme.
Last reply by Miss_B, -
- 3 replies
- 288 views
Hello Everyone, I'm wanting to go back into some files and add a new tag on my site. When I edit the details of the file to add a tag; it is bumping the file as if it was updated. The file shows on my updated/new categories/blocks. Is there a way to add tags as admin/moderator to a file without the file showing as updated? Thanks
Last reply by Jim M, -
- 3 followers
- 7 replies
- 1.2k views
I report a bug present for months on the marketplace very annoying. Thumbnails continue to disappear, some examples:
Last reply by Stuart Silvester, -
- 2 followers
- 1 reply
- 318 views
Hi, Possible small bug in 4.6.7. I just received a "Hey! You just earned a new badge!" e-mail where the language string is missing for the name of the badge. Hey! You just earned the '%s' badge! Check it out! Dedicated and below that the image is missing.
Last reply by Marc, -
- 2 followers
- 3 replies
- 674 views
Hi there. It appears background processes are stuck according to the stats in my admin panel. There are certain threads that have 10 comments, but the homepage says there are 5 comments. Example: https://www.breatheheavy.com/exhale/index.php?/topic/773289-fans-are-worried-about-post-malone-after-he-exhibited-bizarre-behavior-mid-concert/ That thread has 10 comments, but the homepage says 5. I think cause the background processes are stuck. Any idea how to fix this? BTW, I tried to manually run the batch and it returned an error.
Last reply by Marc, -
- 1 follower
- 1 reply
- 474 views
Hello, We're trying to embed a vimeo video (using the embed code) into a forum message but it's not displaying. Even when we use code, we've also tried various types of languages as well as adding html tags before the iframe, but nothing seems to work. Any ideas?
Last reply by Stuart Silvester, -
- 1 follower
- 2 replies
- 473 views
Dumb question time. I was planning to do the update to the latest software today but after dismissing the alert at the top of the page that includes the button to start the update process, I realize that I can't find direct access to that interface from within the Admin CP. Where is that located, or how do I trigger that alert banner again (and the button) without waiting for it to reappear tomorrow? Thanks, John
Last reply by Cobar, -
- 1 follower
- 2 replies
- 931 views
IPS\Http\Request\CurlException: LINK OF RESOURCE REMOVED Operation timed out after 10000 milliseconds with 4891166 out of 6424042 bytes received (28) #0 /home3/AAA/public_html/system/Http/Request/Curl.php(422): IPS\Http\Request\_Curl->_execute() #1 /home3/AAA/public_html/system/Http/Request/Curl.php(298): IPS\Http\Request\_Curl->_executeAndFollowRedirects('GET', NULL) #2 /home3/AAA/public_html/applications/core/modules/admin/marketplace/marketplace.php(257): IPS\Http\Request\_Curl->get() #3 /home3/AAA/public_html/system/Dispatcher/Controller.php(90): IPS\core\modules\admin\marketplace\_marketplace->install() #4 /home3/AAA/public_html/applications/core/modules/…
Last reply by Marc, -
- 1 follower
- 3 replies
- 578 views
Hi. Update to 4.6.7 went fine without errors but something bad happens with dropdown menus. There is no action when clicking on arrow icons within whole forum (cp panel, global forum etc). no click dropdown menu (e.g navbar menu) doesnt work click dropdown menu can be opened but can't close can't reveal forums when clicking on arrow on Forum > Forum Issue also on IPS Support theme. My forum: https://miuipolska.pl/forum
Last reply by Marc, -
- 2 followers
- 6 replies
- 899 views
Hey! So, whenever someone trys to download something off my site on Microsoft Edge, it says this site is unsafe and doesn't allow them to download it. None of it contains any malware of any sort so I am confused. Here is an image below. Can I know why?
Last reply by Jim M, -
- 2 followers
- 16 replies
- 1.7k views
I put ibn a ticket a long time ago. I was waiting for support to release a fix for the sites loading very slow. That came out and seemed to fix things until the current release. It just took over two minutes for my unread content to load. This is happening again on all three sites, the only change is the current release.
Last reply by Marc, -
- 2 followers
- 2 replies
- 527 views
Hello everyone, I have a forum for sale/wanted in a larger forum, it is not useful if the topic starter who offers something for sale or is looking for something cannot change the status of the topic he started. If something is sold, the topic starter should be able to close the topic and change the status only for a specific forum. How do I do that?
Last reply by Adriano Faria, -
- 2 followers
- 1 reply
- 584 views
I am trying to setup login with other community somehow it is not showing: Login with Text on the button where can I get this setting? Resolved
Last reply by Marc, -
- 1 follower
- 1 reply
- 421 views
is there a way to set the number of emails to be sent per day based on your server limits? Thank you
Last reply by Marc, -
- 1 follower
- 2 replies
- 571 views
I left the "s" off the http in my domain name..What government entity do I go through to fix it? Or is that $15 too?
Last reply by Marc, -
- 2 followers
- 3 replies
- 728 views
I'm having increasing number of posts that get hidden from new members (non-spam) is there a way to fix this so I have to manually approve them again and again?
Last reply by Marc, -
- 2 followers
- 5 replies
- 669 views
Even though there are votes in each thread, the main page of Questions and Answers shows all to have 0 Votes. Is this a known bug, am I missing a setting? I'd appreciate any help with this. Thank you.
Last reply by Marc,
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