Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,926 topics in this forum
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- 1 follower
- 5 replies
- 613 views
After the latest member titles update, the old custom member titles that I've had set up for several people are not removed. I've tried editing / removing the title as a whole but it is still showing up under the member's avatar in posts. I removed the "retained role" and it's still showing up. For example, for this member, he used to have the "Forum Manager" custom title. He still has it to this day even though I have edited it, left it blank and even removed it. How do I go about resynchronizing everything?
Last reply by Marc, -
- 2 followers
- 2 replies
- 1.3k views
I just tried to upgrade my test site and the Invision software threw the following error: The upgrader uses PHP sessions to store data, however PHP sessions are currently not working correctly on your server. This is an issue you will need to contact your host about. I realise that this seems like a server-side issue, but my VPS provider can't seem to find anything amiss. My question here is whether or not anyone else has had this error and, if so, if they have resolved it on anything other than the server-side level? Thanks! EDIT: OK, this is genuinely weird. So I opened up a new browser whose default tab page happened to be my test site. I…
Last reply by Marc, -
- 1 follower
- 7 replies
- 599 views
what if you tried this and it still didnt fix it
Last reply by Jim M, -
- 3 followers
- 4 replies
- 963 views
Hello! My problem started 2-3 weeks ago, from version 4.6.6, my license key keeps reseting. Every 3-4 days i get the red alert, i need to go to the admin cp license section (my license is there as always but the platform says i need to change it), sometimes i just press the reset data and everything works and sometimes i need to re-enter the license key, after that everythings goes well for another 2-3 days. https://invisioncommunity.com/clientarea/check-license/?url=https://oldgods.ro/forum - here i'm always licensed but in client area it's says that i don't have any licensed URL's. Btw: im using cloudflare for protection but even without cloudflare the problem persis…
Last reply by Mark H, -
- 3 followers
- 7 replies
- 1.3k views
Need a solution. All the twitter style emoji on my board has turned to a question sign. All the emoji on my board now looks like this question sign image below. This is what's in my emoji settings. Has any one other than me has this issue? Is there a fix?
Last reply by Jim M, -
- 1 reply
- 705 views
I get this error when I use the "Ship" button. It does toggle the Shipped/Pending status though. If it is toggling it, is there any reason I should not continue to use it? It's a lot of stuff to ship, I am supposed to get done this week. Thanks JM
Last reply by Jim M, -
- 3 replies
- 699 views
Hi there, I recently changed servers for my forum and I've been having a lot of issues afterwards. I made sure to use the exact same software builds and versions as the 1st server to exactly avoid this. I've ran and everything is checked (green) Few of the errors: located on the support utility logs: Array ( [error] => invalid_grant [error_description] => Missing code verifier. ) OutOfRangeException: (0) #0 /var/www/vhosts/myforum.com/httpdocs/system/Theme/Theme.php(396): IPS\Patterns\_ActiveRecord::load() #1 /var/www/vhosts/myforum.com/httpdocs/system/Dispatcher/Standard.php(54): IPS\_Theme::i() #2 /var/www/vhosts/myforu…
Last reply by Jim M, -
- 1 follower
- 1 reply
- 523 views
In our picks whenever you want to see who has reacted on the topic, article, etc ... anything in our picks it shows the database name instead of the topic name.
Last reply by Jim M, -
- 1 follower
- 2 replies
- 574 views
I need to update a link in the navigation on my cloud community site and I can't for the life of me remember how to access the navigation. Can someone point me in the right direction? See the screenshot for the link I am trying to edit. Thanks! jen
Last reply by Jennifer Harnetty, -
- 1 follower
- 2 replies
- 456 views
When attempting to move messages from any folder within the inbox, they do not go to the folder selected. Instead it seems to choose a folder at random to move the messages to, the first folder usually being the common choice. Moving the messages individually and in groups produce the same results, and the number of custom folders an account has doesn't seem to matter much either. We've been able to reproduce this issue on every account we tested it on, member and staff.
Last reply by Marc, -
- 2 followers
- 2 replies
- 448 views
I have multiple new system log errors related to push notifications for reactions. One of my members has reported that they have received 96 duplicate notifications for reactions in one of their topics. (I'm uncomfortable with this new support regime. What do I do if I don't want to share my issues publicly?) Edit: just found the support option in the Client Area, so using that.
Last reply by Marc, -
- 1 follower
- 2 replies
- 548 views
Hello, I am looking to see if there is a way to delete members on our community that have 0 content items to their name. I can search and filter if I set it to CONTENT ITEMS Equal to 0, but I am only then left with deleting one by one, of which there is over 200. Is there a bulk way of doing this?
Last reply by sseguin613, -
- 2 followers
- 2 replies
- 676 views
Hi there, I wonder where could I update this error message? Kind regards
Last reply by Marc, -
- 1 follower
- 3 replies
- 718 views
Hey, @Marc Stridgen , I've got another question regarding licensing but not the same problem and don't want to open another topic. I'm using Pages as my Core application (or first, however you want to call it), using the link for Check Licensed URL, my /forums, says is not licensed. Of course, the first Page, the link I have in Client Area, is licensed. I get that when is just a domain, not a subdomain entered, you can't assume the whole domain is licensed. So, I can't modify my preference in subdomains, but still with forums, that I'm obliged to use, is red, not licensed, any fix?
Last reply by Marc, -
- 2 followers
- 12 replies
- 1.3k views
I received this as an alert regarding my Facebook Login api, but I have no idea how to fix it? Does anyone know what I have to do to fix this? Thanks!
Last reply by Jordan Miller, -
- 1 follower
- 3 replies
- 602 views
Re the member logging in error - after switching to IPS we sent out a bulk mail about the new email login rather than username We had a load of errors from members unsubscribing - as in We could not find your account ? All these members are current and not new See attached - could this be the same issue with member accounts ?
Last reply by Marc, -
- 2 followers
- 4 replies
- 718 views
Hello, I've just installed the 4.6.7 version, which brings the exciting new Stock Replies feature. However, in the editors configuration screen in the ACP, I don't see the lightning ⚡ icon to be added. I tried to reset the editors to the default config, but the icon is still not available to be selected and added to the editors. See below. Please advise. Cheers, Gabriel.
Last reply by Marc, -
- 3 followers
- 15 replies
- 2.3k views
Hello, my forum too much slow , I try many thing just talk to hosting support team change plans buy expensive hosting install paid plugins to run the site smooth but my home page open always too much slow. i want to know may be this is because of this ? i see this in my admin panel https://prnt.sc/1vfevxn
Last reply by Jordan Miller, -
- 2 followers
- 16 replies
- 825 views
Hi, Please refer to the screenshot below. From time to time we are seeing users listed in the "most recent member" block with a date/time in the future. I checked this particular user and his timezone is set the same as mine (this user created his account using the Facebook integration, if that helps). I believe this is a bug. Please let me know if you need more info. Thanks.
Last reply by Marc, -
- 2 followers
- 8 replies
- 922 views
Hi, I am seeing a lot of errors in the System Logs. Not sure what's triggering them. Could you take a look? No hurry. Thank you
Last reply by Square Wheels, -
- 3 followers
- 9 replies
- 953 views
How do you set which member group the new/validating registrations go into until they are manually validated by the admin? Thanks
Last reply by Marc, -
- 1 follower
- 13 replies
- 1.2k views
hello, my forum is acting abnormal when i click to home page some time like show as website.com/forum and sometime its open website.com and some time its open website.com/index.php and they are showing diffrent page titles for these all so i think its effect my seo i add same title and meta tage for all the but when now i open my website its open this like website.com/index.php and showing no meta tag and page title. what is going on why this happening i think its effect seo very bad
Last reply by Marc, -
- 1 follower
- 10 replies
- 747 views
Hello. When I change the theme on the main page, it gives an error, what could be the problem? P.S. Theme bought and installed via Marketplace Not Found The requested URL was not found on this server. site.ru/theme/?csrfKey=da6d9639d79fc6be06ae2b8d4d57ca0f
Last reply by Marc, -
- 1 follower
- 5 replies
- 765 views
When I access the client area to get technical support, it is just an endless circle of links that lead nowhere. There is no support available. Is this temporary or a glitch? Thanks!
Last reply by Marc, -
- 6 replies
- 1.2k views
Just made a new member up in the ACP - or rather edited an old one Tried to log in with email and pw Getting the attached And then I seem to be stuck on the page as clicking the forum home page gives me the my website/register/?do=validating URL which is the same as above screen shot
Last reply by Jim M,
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