Square Wheels Posted October 11, 2021 Share Posted October 11, 2021 I put ibn a ticket a long time ago. I was waiting for support to release a fix for the sites loading very slow. That came out and seemed to fix things until the current release. It just took over two minutes for my unread content to load. This is happening again on all three sites, the only change is the current release. Link to comment Share on other sites More sharing options...
Square Wheels Posted October 11, 2021 Author Share Posted October 11, 2021 This happens too, again, all was well until the recent release. Request Timeout This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase 'Connection Timeout'. Link to comment Share on other sites More sharing options...
CoffeeCake Posted October 11, 2021 Share Posted October 11, 2021 Do you use elasticsearch? Have you checked its logs? Link to comment Share on other sites More sharing options...
Square Wheels Posted October 11, 2021 Author Share Posted October 11, 2021 Just now, CoffeeCake said: Do you use elasticsearch? Have you checked its logs? Nope / NA Thanks though Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 12, 2021 Share Posted October 12, 2021 Please could you update your access details on file? The current ones appear to be incorrect Link to comment Share on other sites More sharing options...
Square Wheels Posted October 12, 2021 Author Share Posted October 12, 2021 3 hours ago, Marc Stridgen said: Please could you update your access details on file? The current ones appear to be incorrect Updated Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 12, 2021 Share Posted October 12, 2021 Ive just been clicking around your site, and it actually appears to be pretty quick. Are you seeing anything showing on slow query logs? Link to comment Share on other sites More sharing options...
Square Wheels Posted October 12, 2021 Author Share Posted October 12, 2021 1 minute ago, Marc Stridgen said: Ive just been clicking around your site, and it actually appears to be pretty quick. Are you seeing anything showing on slow query logs? This has been taking 60+ seconds to load https://squarewheelscycling.com/index.php?/discover/unread/ - it's been going on since the most recent release. Oddly, I just tried and it took 2 seconds. Where are the slow query logs? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 12, 2021 Share Posted October 12, 2021 Slow query logs are something your hosting company would switch on with your mysql instance to log any queries which are running slowly. It can help to find performance issues on your site Link to comment Share on other sites More sharing options...
Square Wheels Posted October 12, 2021 Author Share Posted October 12, 2021 1 minute ago, Marc Stridgen said: Slow query logs are something your hosting company would switch on with your mysql instance to log any queries which are running slowly. It can help to find performance issues on your site Thanks, I get those turned on. Marc Stridgen 1 Link to comment Share on other sites More sharing options...
Dll Posted October 12, 2021 Share Posted October 12, 2021 21 minutes ago, Square Wheels said: This has been taking 60+ seconds to load https://squarewheelscycling.com/index.php?/discover/unread/ - it's been going on since the most recent release. Oddly, I just tried and it took 2 seconds. Where are the slow query logs? I don't know if this is still the case, but these used to default to 'all time', reducing that to a few weeks or months should really speed it up. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 18, 2021 Share Posted October 18, 2021 Did you get anywhere with this? Link to comment Share on other sites More sharing options...
Square Wheels Posted October 18, 2021 Author Share Posted October 18, 2021 4 minutes ago, Marc Stridgen said: Did you get anywhere with this? The host said they could turn on query logs, but that would likely cause a lot of overhead and slow the site down. I decided not to. Not sure what to do at this point. The times are now back to the unread page loading in 60+ seconds. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 18, 2021 Share Posted October 18, 2021 I would suggest still switching those on. It will cause some overhead, yes. However you are on a revolving circle there. If you dont switch on the diagnostics because of overhead to resolve an issue on performance, you will not resolve an issue with performance Link to comment Share on other sites More sharing options...
Square Wheels Posted October 18, 2021 Author Share Posted October 18, 2021 They turned it on for a few hours. Where should I send the log file? I'd prefer not to post it here. Thanks Link to comment Share on other sites More sharing options...
Jim M Posted October 18, 2021 Share Posted October 18, 2021 2 minutes ago, Square Wheels said: They turned it on for a few hours. Where should I send the log file? I'd prefer not to post it here. Thanks I have created a ticket for you, you can share it in the ticket for our developers. Square Wheels 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 1, 2021 Share Posted November 1, 2021 As mentioned within your ticket, unfortunately we appear to be in the realm of hosting issues there. These issues we simply arent experiencing on the product as a whole, and it seems there are no slow queries or anything being logged Link to comment Share on other sites More sharing options...
Recommended Posts