Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.6k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,021 topics in this forum
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- 1 follower
- 1 reply
- 826 views
This is my first post: I have been with IPS since version 1 - since 2003. I tried to access my "Support" via my Client page, but it's missing . . . . because I have not "renewed" . . . here's why: I am the Director of LUPus Patients Understanding & Support (LUPUS), a non-profit for people with systemic lupus erythematosus (SLE). We provide free information & free psychological support. We do not charge any money. We rely on donations & the shortfall, comes from me. I have used IPB since version 1. When version 3 was released, I paid $99 for the Lifetime License. That was a huge sum of money. When version 4 arrived, we were to…
Last reply by Jordan Miller, -
- 2 followers
- 5 replies
- 582 views
I am not sure what this crawl bot is trying to do.. but looking for some info:
Last reply by Daniel F, -
- 1 follower
- 6 replies
- 773 views
I renewed my licence earlier today, yet I don't have access to support? If I'm able to download/upgrade (which I have done), how come the support part hasn't been automated? The whole point of renewing is to gain access to support, I thought there might be a delay, but it seems not to be the case.
Last reply by Marc, -
- 2 followers
- 2 replies
- 724 views
Is there a way to turn the search function off for GUESTS???
Last reply by media, -
- 4 replies
- 1.4k views
hello their is any way to ban mac address of user so he can't register again, basically i am facing issue some one create account again and again with new vpn ips and invite my premium members to their forum and also buy vip accounts again and leech my vip stuff again and again i am tired of this or is this any way normal member can't send message to vip groups they only send message to normal group or admin group thanks
Last reply by AlexJ, -
- 1 follower
- 2 replies
- 680 views
Hello, my server is in France using IPS forum. My friend server is in USA using IPS forums. Our sites are down. Any hint or solution for this?
Last reply by Feneroin, -
- 1 follower
- 1 reply
- 370 views
Can you please explain, how Bitly is supposed to work and how to set up it in IPS? I have activated links shortening in AdminCP. I have followed the link to register with Bitly (free account). I have generated an access token in API section of Bitly and added it to IPS. I have tried to add some internal links to Pages articles. Nothing happens. Should IPS replace all links to my domain on the fly? Or how is it supposed to work? 😊 Thanks.
Last reply by Daniel F, -
- 1 follower
- 2 replies
- 471 views
Ever since the recent update, I haven't been able to locate where the coding for ads are controlled within the themes HTML/CSS editor. I have some hyperlink images I want to edit and all I remember is that I placed the coding under where ads will appear on IPB. This is what I have as of right now (I need to do this for the default theme also): Anyone have any idea as to where I might find the coding for this in the HTML/CSS theme editor?
Last reply by MikuruX, -
- 3 replies
- 531 views
After the update, there was a problem with background tasks. What caused the search index to freeze? Cron job seems to be spelled out and the rules are working. P.S. Worth Redis and Elasticsearch and so for the second day.
Last reply by Daniel F, -
- 7 replies
- 816 views
I'm trying to configure my website https://eternalx.xyz but it seems it is not working properly. Whenever I click something such as the forum post or such I just get a bunch of script.
Last reply by WiCKeDxgg, -
- 1 follower
- 2 replies
- 464 views
Is there a tool there shows you unused or unneeded tables? My board is very old, and I have used so many apps in the past and I would like to figure out if there are any table out there that I need to get rid of???? Thanks for your help
Last reply by Adriano Faria, -
- 2 replies
- 793 views
INSERT INTO `cms_blocks` ( `block_position`, `block_type`, `block_active` ) VALUES ( 52, 'custom', 1 ) IPS\Db\Exception: Field 'block_key' doesn't have a default value (1364) #0 /home/server/public_html/system/Db/Db.php(938): IPS\_Db->preparedQuery('/*...', Array) #1 /home/server/public_html/system/Patterns/ActiveRecord.php(487): IPS\_Db->insert('cms_blocks', Array) #2 /home/server/public_html/system/Node/Model.php(2494): IPS\Patterns\_ActiveRecord->save() #3 /home/server/public_html/applications/cms/sources/Blocks/Block.php(1014): IPS\Node\_Model->save() #4 /home/server/public_html/applications/cms/sources/Blocks/Block.php(744): IPS\cms\Blocks\_Block->save…
Last reply by Joey_M, -
- 3 followers
- 4 replies
- 864 views
Can you take a look my cloud IPS? I cant access to the forum and takes 404 error.
Last reply by Stuart Silvester, -
- 2 followers
- 5 replies
- 988 views
I'm unable to find where to put in a support ticket. MrsSurvival.com
Last reply by Jordan Miller, -
- 2 followers
- 10 replies
- 1.1k views
I have two Invision sites. Is Invision down or doing maintenance or something? One is currently coming up as 404 Not Found, and the other is showing this:
Last reply by Marc, -
- 2 replies
- 601 views
I've tested this with my custom theme as well as the default IPS theme. When viewing Activity, the Load More Activity button at the bottom of the page does not do anything. Is this a setting somewhere that I am missing or bug? Thanks
Last reply by Circo, -
- 3 followers
- 6 replies
- 971 views
Hi, our message board seems to be having the same issue that was previously posted here in October: Can't seem to get it to go away, and clearing our cache hasn't had any effect either. Not sure what to do.
Last reply by Marc, -
- 1 follower
- 1 reply
- 387 views
My community in cloud website broke out of no where? This is actually a critical point in the day where I get most of my sales and i cant even access admin panel. Not one page in my website. It is telling me to reinstall the software by redirecting me to admin/install. it looks like my whole website was deleted which i really hope wasnt the case. Update: Well email got back quicker than usual. They are fixing it. Can a mod or admin please close.
Last reply by Marc, -
- 1 follower
- 3 replies
- 710 views
We've got several members experiencing issues when trying to upload an image into a post. We don't have a max size set for uploads, so that's not the issue. It's most common, they say, with Firefox -- but they're having it with Chrome and Edge as well. They try to upload an image and then wait some time, after which they receive the following error: Sorry, an unknown server error occurred when uploading this file. (Error code: -200) I'm not able to recreate it, but they have this a lot. I'm seeing a number of posts for this error, but we're not having this in Admin side or with animated images. They're taking pics on cameras and trying to upload a JPEG. Any sugg…
Last reply by Marc, -
- 1 follower
- 1 reply
- 621 views
Hi team, I change my header logo in IPS but all automatic mails sended by IPS arrive with old logo. How I can change the logo in mails? I cant find in the settings. Thanks a lot for your help! Sorry, I found this post in the "similar content" block when post this ticket. Solved!
Last reply by Marc, -
- 2 followers
- 3 replies
- 736 views
Hello we upgraded the test-forum to 4.6.9 There was a message the elasticsearch minimum version was bumped to 7.2 - as also stated in the release notes for 4.6.9. But that message is somehow gone. The support module in the AdminCP still states to not upgrade beyond 6.7: Is the release notes right or the message in the AdminCP? Could you please clarify this? Thanks! 🙃
Last reply by Stuart Silvester, -
- 2 followers
- 3 replies
- 711 views
After upgrade, i have this error: When i run the task: The System logs:
Last reply by Christ30, -
- 1 follower
- 4 replies
- 551 views
I bought cloud hosted solution today and had my own domain redirected to the website. This was setup by the support but since then I am unable to access the website and it gives me the following error: What is the reason for this? Furthermore, how do I enable SSL certificate and https on my website? Thanks
Last reply by Stuart Silvester, -
- 4 replies
- 718 views
Hello everyone, I'm kind of new in Invision, wanted to start by thanking the team as it's an awesome product. Unfortunately I'm a bit unexperienced, and I'm trying to get knowledge on everything but as you can imagine, it's a bit overwhelming sometimes. I wanted to know if there is any possibility that the Articles I post (or anyone posts) in Pages, do not count as Forum Post Messages, as I would like to differenciate between "Pages" (or Portal, web) content and Forum posts. I tried to double-check through the AdminCP settings, but I can't find anything to disable articles from increasing the Post Count. Hopefully this is not a big noob question, sor…
Last reply by isvans, -
- 1 follower
- 9 replies
- 597 views
Hi, I've already reported that bug, but it seems not yet solved : the e-mail notifying a transaction is awaiting validation (commerce) does not seem to refer to the right string. The content message is only "email_transaction_wait" instead of the corresponding string content. Please, this affects customers relations because it appears like "bugged" and does not inspires confidence... Thankyou
Last reply by Dexter_X,
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